BMW Remote & Connected Apps in Canada HELP

Khatopito · 10-27-2018, 09:18 AM

Quote:

Originally Posted by canadian33

Please try to update BMW ConnectedDrive Services.

In the iDrive menu go to ConnectedDrive. Then on the iDrive controller hit the option button and select "Update BMW Assist".

This will ping the ConnectedDrive back end and pull in updated services if available. This also will pull in any widget updates like the weather and news feeds if available.

Sorry, I updated BMW Assist but it didn't work. After few seconds it says " Data transfer successful". Then I checked Data privacy settings under My Vehicle and there was no checkbox to enable Remote 3d view.

Please see screenshots below.

Every post here including your post in the past says clearly that this idrive software update will be automated OAT update so I didn't expect this updating BMW Assist to work.

Please help us in getting this Remote 3d view working. As I mentioned earlier all other features in New Canadian BMW Connected app seems to be working. My 2018 x3 with Ultimate package has surround view so only thing we need is OAT software update.

Thanks and have a wonderful weekend.

canadian33 · 10-27-2018, 09:48 AM

Quote:

Originally Posted by Khatopito

Sorry, I updated BMW Assist but it didn't work. After few seconds it says " Data transfer successful". Then I checked Data privacy settings under My Vehicle and there was no checkbox to enable Remote 3d view.

Please see screenshots below.

Every post here including your post in the past says clearly that this idrive software update will be automated OAT update so I didn't expect this updating BMW Assist to work.

Please help us in getting this Remote 3d view working. As I mentioned earlier all other features in New Canadian BMW Connected app seems to be working. My 2018 x3 with Ultimate package has surround view so only thing we need is OAT software update.

Thanks and have a wonderful weekend.

Looking at the backend, the Remote 360 sub service is not associated to your VIN. I will need to confirm when I am back in the office why it isn’t there.

This is why you aren’t seeing Remote 360 even after doing the update of ConnectedDrive.

Khatopito · 10-27-2018, 10:03 AM

Quote:

Originally Posted by canadian33

Looking at the backend, the Remote 360 sub service is not associated to your VIN. I will need to confirm when I am back in the office why it isn’t there.

This is why you aren’t seeing Remote 360 even after doing the update of ConnectedDrive.

Thanks. Hope you would be able to fix this when you go back to the office. Please keep me posted.

Have a great weekend

cinergi · 10-27-2018, 12:51 PM

Downloaded the new app; everything working fine for me including Send to Car from the app! :-)

I tried registering for Google's Send to Car feature as well (from Google Maps on a desktop PC). It says that the destination was sent, but it's not showing up in the car. I used my ConnectedDrive e-mail address as the "Account ID" on Google. Does this work for anyone else?

Thanks,
cinergi

Khatopito · 10-27-2018, 01:32 PM

Quote:

Originally Posted by cinergi

Downloaded the new app; everything working fine for me including Send to Car from the app! :-)

I tried registering for Google's Send to Car feature as well (from Google Maps on a desktop PC). It says that the destination was sent, but it's not showing up in the car. I used my ConnectedDrive e-mail address as the "Account ID" on Google. Does this work for anyone else?

Thanks,
cinergi

It did not work for me either. This has not bèen working for last few weeks. There may be some issues between BMW and Google.

Is your Remote 3D View working? If yes if it is ok please provide following details:

What vehicle and year?
Did you get any Over The Air (OTA) software update for idrive?
If OAT, then was it completely automated or you manually updated in the vehicle?

My 2018 X3 with Ultimate package is fuĺly equipped for 3d surround view but Remote 3d view is not working as I don't have a checkbox to enable Remote 3d view in idrive setting.

I am just trying to find out if I am the only one having this issue or there are others too with this issue.

Will appreciate your response.

Thanks

Livfast335 · 10-27-2018, 01:59 PM

Android? What's the status?

cinergi · 10-27-2018, 02:58 PM

Quote:

Originally Posted by Khatopito

It did not work for me either. This has not bèen working for last few weeks. There may be some issues between BMW and Google.

Is your Remote 3D View working? If yes if it is ok please provide following details:

What vehicle and year?
Did you get any Over The Air (OTA) software update for idrive?
If OAT, then was it completely automated or you manually updated in the vehicle?

My 2018 X3 with Ultimate package is fuĺly equipped for 3d surround view but Remote 3d view is not working as I don't have a checkbox to enable Remote 3d view in idrive setting.

I am just trying to find out if I am the only one having this issue or there are others too with this issue.

Will appreciate your response.

Thanks

Mine is a 2014, so unfortunately no 3D view.

cinergi · 10-27-2018, 03:00 PM

Hopefully BMW can look at the Google Send to Car issue after the new app and back end are stabilized.

Ravina · 10-27-2018, 03:26 PM

Dear Canadian33, I have left about 3 or 4 PMs for you but haven't heard back. I have detailed everything in the PMs, however as a quick summary, I am having the same problems others are having which include all commands for horn, locking, etc failing before they get to the car. I have installed the new app and nothing has changed. I also don't see functionality for the 3D remote on my idrive under privacy. The dealer and the connected drive email team have not been able to figure it out. Please help if you can. All my services were working until last month and then stopped.

Khatopito · 10-27-2018, 05:24 PM

Quote:

Originally Posted by cinergi

Mine is a 2014, so unfortunately no 3D view.

Thanks for responding

rcdeleteme · 10-27-2018, 06:14 PM

New app works for me now. All remote services and send location now work, also on Google Maps on a mac.

No 3D send picture function as of yet.

Khatopito · 10-27-2018, 09:20 PM

Quote:

Originally Posted by BB625

New app works for me now. All remote services and send location now work, also on Google Maps on a mac.

No 3D send picture function as of yet.

It looks I am not the only one with Remote 3d view issue

grwl_grewal · 10-27-2018, 09:44 PM

Quote:

Originally Posted by cinergi

Mine is a 2014, so unfortunately no 3D view.

Does it have 360 cameras???

Ladhaan · 10-27-2018, 11:18 PM

Quote:

Originally Posted by Khatopito

Is your Remote 3d view working?

Don’t think 2018 430 came with 3D view.

GC4UrMom · 10-28-2018, 08:17 AM

Quote:

Originally Posted by cinergi

Downloaded the new app; everything working fine for me including Send to Car from the app! :-)

I tried registering for Google's Send to Car feature as well (from Google Maps on a desktop PC). It says that the destination was sent, but it's not showing up in the car. I used my ConnectedDrive e-mail address as the "Account ID" on Google. Does this work for anyone else?

Thanks,
cinergi

This works for me. After it send I went to connected app in the car and I can see the destination sent.

You should be able to verify it in your connected app destination tab without going to the car.

cinergi · 10-28-2018, 11:32 AM

Quote:

Originally Posted by GC4UrMom

This works for me. After it send I went to connected app in the car and I can see the destination sent.

You should be able to verify it in your connected app destination tab without going to the car.

What did you use as your Account ID when setting up Send to Car on Google? I used the same e-mail address as my Connected Drive account.

-cinergi

cinergi · 10-28-2018, 11:59 AM

I figured it out. Using my e-mail address didn't work for me, but on the bmw-connecteddrive.ca portal it's possible to define a unique username (under My Account > My Login Information or something like that). That's the Account ID that should be used when setting up Send to Car on Google. It works now :-).

-cinergi

Khatopito · 10-29-2018, 06:54 PM

Quote:

Originally Posted by canadian33

Looking at the backend, the Remote 360 sub service is not associated to your VIN. I will need to confirm when I am back in the office why it isn’t there.

This is why you aren’t seeing Remote 360 even after doing the update of ConnectedDrive.

Hello Canadian33

Did you get a chance to to verify/confirm what's missing for me to see option for enabling Remote 3D View in idrive data privacy settings?

Thanks

Sailormannn · 10-30-2018, 09:02 AM

I’ve been following this thread for a while. Now the new “BMW Connected” is available on the Canada App Store, is this ready for prime time.

Do I need to re register and are there instructions posted by BMW anywhere or a plan to communicate to BMW owners.

canadian33 · 10-30-2018, 09:53 AM

Quote:

Originally Posted by Khatopito

Hello Canadian33

Did you get a chance to to verify/confirm what's missing for me to see option for enabling Remote 3D View in idrive data privacy settings?

Thanks

I posted a detailed explanation in the R360 thread. But the short answer is the update will be pushed out to all capable vehicles by end of November.

jmh600cbr · 10-30-2018, 11:11 AM

Quote:

Originally Posted by canadian33

Quote:

Originally Posted by Khatopito

Hello Canadian33

Did you get a chance to to verify/confirm what's missing for me to see option for enabling Remote 3D View in idrive data privacy settings?

Thanks

I posted a detailed explanation in the R360 thread. But the short answer is the update will be pushed out to all capable vehicles by end of November.

Anybody know where this is in the actual idrive menu?

canadian33 · 10-31-2018, 08:21 AM

Quote:

Originally Posted by Sailormannn

I’ve been following this thread for a while. Now the new “BMW Connected” is available on the Canada App Store, is this ready for prime time.

Do I need to re register and are there instructions posted by BMW anywhere or a plan to communicate to BMW owners.

Hello

Here are the basic steps

1. go to https://www.bmw-connecteddrive.ca and either register for an account or log in if you have already created an account

2. Within your profile add a vehicle, by entering the full 17 digit VIN.

3. Once added successfully, a message is sent to the vehicle with a 6 digit passcode. You need to retrieve this 6 digit code from the vehicle and enter it into the portal to complete the vehicle mapping process.

4. Download the Connected App from the iTunes Store in Canada

5. Log into the connected app with the username and password that you created in step 1.

Hope that clarifies the process.

10-27-2018, 12:51 PM	#202
cinergi Enlisted Member 11 Rep 43 Posts Drives: 2014 535i xDrive Modern Line Join Date: Apr 2014 Location: Montreal iTrader: (0)	Downloaded the new app; everything working fine for me including Send to Car from the app! :-) I tried registering for Google's Send to Car feature as well (from Google Maps on a desktop PC). It says that the destination was sent, but it's not showing up in the car. I used my ConnectedDrive e-mail address as the "Account ID" on Google. Does this work for anyone else? Thanks, cinergi
	Appreciate 0 Quote

10-27-2018, 01:59 PM	#204
Livfast335 Lieutenant 175 Rep 514 Posts Drives: 2022 BMW M340 X-Drive Join Date: Feb 2015 Location: Montreal iTrader: (1)	Android? What's the status? __________________ 2022 BMW M340 X-Drive 2020 BMW X3 30i M-Package (retired) 2018 BMW 440i X-Drive Gran Coupe l Premium Enhanced Package l M-Performance Package + M-Performance Pack 2 (retired) 2013 BMW 335i X-Drive (retired)
	Appreciate 0 Quote

10-27-2018, 03:00 PM	#206
cinergi Enlisted Member 11 Rep 43 Posts Drives: 2014 535i xDrive Modern Line Join Date: Apr 2014 Location: Montreal iTrader: (0)	Hopefully BMW can look at the Google Send to Car issue after the new app and back end are stabilized.
	Appreciate 0 Quote

10-27-2018, 03:26 PM	#207
Ravina Private First Class 42 Rep 196 Posts Drives: 2013 f30 335i, 2007 e90 335i Join Date: May 2008 Location: Oakville iTrader: (0)	Dear Canadian33, I have left about 3 or 4 PMs for you but haven't heard back. I have detailed everything in the PMs, however as a quick summary, I am having the same problems others are having which include all commands for horn, locking, etc failing before they get to the car. I have installed the new app and nothing has changed. I also don't see functionality for the 3D remote on my idrive under privacy. The dealer and the connected drive email team have not been able to figure it out. Please help if you can. All my services were working until last month and then stopped.
	Appreciate 0 Quote

10-27-2018, 06:14 PM	#209
rcdeleteme Registered 2 Rep 3 Posts Drives: 2018 BMW X3 3.0 Join Date: Oct 2018 Location: Toronto iTrader: (0)	New app works for me now. All remote services and send location now work, also on Google Maps on a mac. No 3D send picture function as of yet.
	Appreciate 0 Quote

10-28-2018, 11:59 AM	#215
cinergi Enlisted Member 11 Rep 43 Posts Drives: 2014 535i xDrive Modern Line Join Date: Apr 2014 Location: Montreal iTrader: (0)	I figured it out. Using my e-mail address didn't work for me, but on the bmw-connecteddrive.ca portal it's possible to define a unique username (under My Account > My Login Information or something like that). That's the Account ID that should be used when setting up Send to Car on Google. It works now :-). -cinergi
	Appreciate 0 Quote

10-30-2018, 09:02 AM	#217
Sailormannn Private First Class 18 Rep 109 Posts Drives: 2014 BMW 335i xDrive Join Date: Sep 2009 Location: Canada iTrader: (0)	I’ve been following this thread for a while. Now the new “BMW Connected” is available on the Canada App Store, is this ready for prime time. Do I need to re register and are there instructions posted by BMW anywhere or a plan to communicate to BMW owners.
	Appreciate 0 Quote