10-27-2017, 01:37 PM | #1 |
Colonel
2862
Rep 2,754
Posts
Drives: 2020 M4 ZCP / 2023 X3 M40i
Join Date: May 2005
Location: Northern VA
|
Do not go to BMW of Sterling for service!
I dropped off my new BMW M4 for service at BMW of Sterling on October 16. The next day when it was ready for pickup, I noticed a scratch on one of my factory 666M wheels as soon as the porter handed me the keys. I showed the damage to the service manager, Jessica Eller, and she agreed to repair it. After the repair I can see the repaired area and it doesn't like new. I asked for a new wheel but the service manager refused and is only willing to try to repair it again. My wheel was originally in like new condition with no damage and I don't see how it can be repaired to like new condition especially when it's already been attempted once.
She said, "It is a cosmetic problem which is not affecting the performance or the vehicle's handling." So I guess they're willing to return customer cars in any condition as long as it's not affecting performance or handling. I would think twice about getting your car serviced at BMW of Sterling! |
10-27-2017, 07:23 PM | #2 |
Colonel
985
Rep 2,197
Posts |
You can read similar posts on this & other forums about the same situation. Many owners will take a video of their car at drop-off to document the car's pre-service condition. I've had work performed there &, thankfully, not had any issues.
It's a pain if you don't have use of your car, but give them a second chance to refinish the wheel to your satisfaction, and if the repair is still obvious perhaps she will reconsider. While it could be outdated, according to their website, she is the Warranty Manager. You could escalate this to her boss, Mike Salins, the service manager. Good luck! https://www.bmwofsterling.com/service---parts-staff.htm
__________________
____________________________________________
2015 BMW 228i in EstorilBlau II Metallic / Terra Dakota Leather - 6-speed manual, M Sport Package, Cold Weather Package, Lighting Package, Premium Package, Harman Kardon premium sound, Anti-theft alarm system, Blue Metallic Matt Accent Moldings, Aluminum Hexagon Interior Strips, Anthracite Headlining |
Appreciate
0
|
10-28-2017, 09:34 AM | #3 |
Colonel
2862
Rep 2,754
Posts
Drives: 2020 M4 ZCP / 2023 X3 M40i
Join Date: May 2005
Location: Northern VA
|
I already got the name of their general manager and will be calling him on Monday!
|
Appreciate
0
|
10-28-2017, 09:47 AM | #4 | |
Colonel
985
Rep 2,197
Posts |
Quote:
We bought our F30 from BMW of Silver Spring, and had some issues handled there while using Sterling for routine maintenance. I got the service director (presides over the service managers & service writers) involved in Sil Spr & he gets the job done right when there's an issue!
__________________
____________________________________________
2015 BMW 228i in EstorilBlau II Metallic / Terra Dakota Leather - 6-speed manual, M Sport Package, Cold Weather Package, Lighting Package, Premium Package, Harman Kardon premium sound, Anti-theft alarm system, Blue Metallic Matt Accent Moldings, Aluminum Hexagon Interior Strips, Anthracite Headlining |
|
Appreciate
0
|
09-10-2018, 10:58 AM | #5 | ||
Private First Class
119
Rep 152
Posts
Drives: F30 335i M-Sport
Join Date: Apr 2016
Location: Maryland
|
Quote:
__________________
Instagram: BoostedF30
2013 F30 335i M-Sport 2002 E39 530i |
||
Appreciate
0
|
09-10-2018, 12:50 PM | #6 | |
Colonel
985
Rep 2,197
Posts |
Quote:
The Snapper Rocks Blue 440i coupe loaner was a fun ride for the few days we had it.
__________________
____________________________________________
2015 BMW 228i in EstorilBlau II Metallic / Terra Dakota Leather - 6-speed manual, M Sport Package, Cold Weather Package, Lighting Package, Premium Package, Harman Kardon premium sound, Anti-theft alarm system, Blue Metallic Matt Accent Moldings, Aluminum Hexagon Interior Strips, Anthracite Headlining |
|
Appreciate
0
|
09-11-2018, 06:39 AM | #7 |
I even mod my cereal
245
Rep 3,441
Posts
Drives: 11 ZCP DCT M3 14 328d 21 GT4
Join Date: Aug 2009
Location: Northern Va
|
He works at BMW of Sterling now!?!? Wow, what a career change
__________________
2011 Mineral White M3 ZCP - Opticoat, Ventureshield, some CF, B&B exhaust, AFE Intake Vorsteiner VFF 101s Ohlins
2014 Mineral White 328d Xdrive Wagon - Opticoat, Ventureshield, B8s, H&R, Apex SM-10s Hawk Pads 2021 718 Cayman GT4 - Fire extinguiser |
Appreciate
0
|
09-11-2018, 08:31 AM | #8 | |
Colonel
2862
Rep 2,754
Posts
Drives: 2020 M4 ZCP / 2023 X3 M40i
Join Date: May 2005
Location: Northern VA
|
Quote:
|
|
Appreciate
0
|
09-11-2018, 08:52 AM | #9 | |
Banned
1410
Rep 3,211
Posts |
Quote:
they scratched the wheel they should fix it simple.. end of story imo the service manager & director were NOT good at SERVICE and should be fired.. I would allude to that after you get your wheel.. if anything to save others from a bad experience at this dealership |
|
Appreciate
0
|
09-11-2018, 05:09 PM | #10 |
Captain
301
Rep 718
Posts |
Beaver Ho at Sterling is OUTSTANDING. I like Sterling and it is the only dealership in the area that I will use (and I think I have tried them all).
__________________
Mine: 2019 Mini Cooper S / Moonwalk Grey / Black Interior
Wife's: 2018 X2 XDrive 28i / MSport X / Mediterrean Blue / Mocha Dakota Leather Previous: 2008 E92; 2014 F30; 2016 F30 M Sport; 2011 E82 (Man I miss the 1er!) |
Appreciate
0
|
10-29-2018, 07:33 PM | #11 |
Registered
2
Rep 3
Posts |
AGREE BMW sterling blows hard. They are nickel and diming now, never want to give me a loaner like "we can drop you off". I own a BMW not a Kia. Ridiculous treatment. Serviced my car under extended warrenty a few times, then decided they wouldnt anymore because it didnt have my name on it (2nd owner). What changed? And I bought the car from them under that pretense. Had the service plan to 100k Miles, and took it in when they wouldn't give me a loaner I couldn't be without a car (I work on secure sites I need to drive onto, and also its not a KIA dealership!!!) so I had to leave. When I was able to get back the warrenty had expired. Thanks I'll pay someone else for my simple oil change.
The Lexus dealership I have never pulls that crap and I'm bringing in an 03 and an 06. |
Appreciate
1
alex23642861.50 |
03-17-2019, 07:01 PM | #12 |
Enlisted Member
17
Rep 37
Posts |
Dealt with the sales staff at BMW Sterling as was utterly disgusted by the lack of respect I was given. Complete arrogance and general lack of knowledge of the products they sell and needless today, I purchased my car elsewhere immediately after leaving their lot. Truly an awful experience there.
|
Appreciate
0
|
09-14-2019, 11:06 AM | #13 |
Private
75
Rep 96
Posts
Drives: BMW F80 M3 - F30 328i
Join Date: Mar 2019
Location: VA
|
|
Appreciate
0
|
Post Reply |
Bookmarks |
|
|