12-15-2017, 09:31 PM | #1 |
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Had an interesting situation when I picked up my car today (was a factory order) in addition to the port installed options I did want the car arrived with a few extra port installed options I did not spec, they were def not on the VIR from the order day. This is what the port added extra:
Stainless pedals First aid kit Floor liners Wheel locks License plate frame Dealer made it right and is going to take it up with bmwna, but how does that happen, Port staff just decides "you know what this car is missing....." and adds it |
12-18-2017, 07:41 AM | #2 |
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I get the principle, but I also don't understand making an issue out of mostly removable/easily reversible parts. Did you not want them that bad?
It should be pretty obvious that they just installed it on the wrong car. Someone else is probably upset that they received a car spec'd like yours without those options. It happens. |
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12-18-2017, 07:47 AM | #3 |
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Because they are port installed they are not removable from the sticker price... the options are now fully part of the vehicle. The dealer cannot just take the options off. I mean maybe $240 for winter floor mats or $120 for wheel locks or an absurd $50 for a license plate frame is meaningless dollars to you but my general ethos is when I buy something to get the best price I can for it or at min not overpay. I put an order in specifically so the car would be how I wanted it. Kind of defeats the purpose of a factory order if bmw adds another $900 in port installled options most of which were nonsense accessories.
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12-18-2017, 07:59 AM | #4 |
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Ah, i didn't realize it was reflected on the price. I thought you just found the options in your car. I only assumed because that happened to me, but i just didn't say anything to the dealer lol.
Good luck. |
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12-18-2017, 10:01 AM | #5 |
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Uhh... BMW USA should eat that cost because it wasn't exactly ordered to your spec. It may take a month or so of back n forth but they will agree eventually.
Stay persistent
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12-18-2017, 10:07 AM | #6 | |
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my bigger question was how the port can override the order and add stuff because they "feel like it" just to put this in context my frustration level is like a 3 out of 10 so not boiling temper... more mild annoyance |
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12-18-2017, 11:37 AM | #7 | |
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The problem is a lot of accessories are packaged in kits, then sequenced, then brought to the assembly area in a specific order. It's actually more impressive at how frequently things are delivered correctly imo. But it's fairly easy for mistakes to be made, but the grouping of accessories/paperwork will be delivered together. Who knows, someone could have entered a digit wrong in your ordering guide and boom, 5 additional options. It's a simple manufacturing mistake and I wouldn't expect it to take much work to get it corrected, especially if you have your ordering paperwork. Regardless, the dealer should hold to the agreed upon sales price. |
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12-22-2017, 09:00 AM | #8 | |
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Usually they try and put a dealer branded license plate frame on at delivery to, but I stop them before that happens! The pedal install is really weird. I dislike those and would not be happy about getting them, let alone paying for them! |
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12-26-2017, 04:50 PM | #9 |
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The pedals are cool the first aid kit isn't that useful.
Everything else I got for "free" with my car
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01-04-2018, 03:51 PM | #10 |
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BMWna should make this right for you. If your order sheet you signed off on doesnt match the sticker upon delivery you have every right to want that corrected and should be done so without hesitation.
Each Port installed item has its own code, no bundles, that can be entered up to a few days of port delivery. This is done via computer at the dealership in the system. Oh and I'd ask for the pedals to remain for free for your troubles
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01-04-2018, 05:53 PM | #11 | |
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01-05-2018, 09:26 AM | #12 |
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Glad it worked out - how do the pedals feel? I was seriously eying them when my dealer was offering "employee pricing" for them.
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01-05-2018, 10:30 AM | #13 | |
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01-05-2018, 11:10 AM | #14 | ||
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