BMW Remote & Connected Apps in Canada HELP

discoboy1 · 04-28-2018, 06:02 AM

Quote:

Originally Posted by canadian33

Quote:

Originally Posted by discoboy1

here's the answer:

Hello,

Thank you for contacting ConnectedDrive Canada.

Unfortunately, we are currently experiencing an issue with the BMW Remote app for MY2018 vehicles.

At this time, we are currently waiting for the app team in Germany to implement the solution for all affected vehicles. We are escalating this to the best of our ability, and we are sincerely hoping for a resolution by the end of the month.

We apologize for the inconvenience.

Hello all

There was an issue where certain MY18 vehicles were missing data from the backend systems. This resulted in issues with the functionality in the BMW Remote app. The good news is we are going to be deploying a fix for all affected vehicles by end of next week.

Appreciate everyone's patience and for raising the issue. We were able to jump on this early and identify the cause and schedule a fix.

Any updates?

discoboy1 · 04-30-2018, 08:11 AM

canadian33
We are paying for a feature that doesn't work, I hope BMW Canada is working on a compensation if it is not available soon

munna · 04-30-2018, 12:23 PM

Quote:

Originally Posted by discoboy1

canadian33
We are paying for a feature that doesn't work, I hope BMW Canada is working on a compensation if it is not available soon

Agreed. This is getting extremely frustrating that I cannot use a service that i've paid for.

jmh600cbr · 04-30-2018, 09:34 PM

Quote:

Originally Posted by canadian33

Quote:

Originally Posted by discoboy1

Does this issue affect also the google send to car feature?
Unable to have anything transferred to my car

The Google send to car issue is separate. There were changes made that broke the connection to the vehicle which is why you can't send a destination from Google Maps to you vehicle.

The BMW Remote app issue impacted certain MY18 vehicles where customers could log into the app, but got an error message or had limited remote functionality.

To clarify, is the issue that I can't login anymore? I haven't been able to login for 2 weeks. I have a 2018 f87. App worked perfectly before.

timlang · 05-01-2018, 03:00 PM

I have a new 2018 330i with the same issues both with being unable to get the BMW remote app working, and also being unable to send destinations from google maps. Would dearly love to get both working asap.

pdancause · 05-02-2018, 04:45 PM

Took delivery of my 2018 430i xdrive cab in March. Connecteddrive worked, then didn't, then did, then didn't, and now doesn't. I too get the "No vehicle available" bs message when I try to log in to the remote app. BMW keeps drawing the "fix" line and then re-draws in. Canadian 33 on this post said it would be fixed before the end of April. Must have meant next year's April? Does anyone know if there is a class action lawsuit in the works on this?

Syscrusher · 05-03-2018, 12:08 AM

Quote:

Originally Posted by pdancause

Took delivery of my 2018 430i xdrive cab in March. Connecteddrive worked, then didn't, then did, then didn't, and now doesn't. I too get the "No vehicle available" bs message when I try to log in to the remote app. BMW keeps drawing the "fix" line and then re-draws in. Canadian 33 on this post said it would be fixed before the end of April. Must have meant next year's April? Does anyone know if there is a class action lawsuit in the works on this?

There should be. We paid for this service.

discoboy1 · 05-03-2018, 04:52 AM

Everyone who has an issue with this, should contact their SA so they can put pressure on their side/escalade to BMW Canada

canuckbmw · 05-03-2018, 09:02 AM

My first new car purchase ( 2018 X3) in ages, I was so excited about this car and all the technology. I have been told the same things about this app not working, yes a fix is coming... someday.. who knows when. Very disappointing and frustrating. Then I was allowed to drive off the lot last month with full knowledge of the rear spoiler recall by the dealer, who neglected to tell me about it. I only found out when I couldn’t get the vehicle transferred to me as bmw Canada refuses to update their paper work until I get the recall fixed. Then to be told I have to wait three weeks at my local dealerships for an appt to actually fix the spoiler. Omg... what a fiasco this has been. I love the car but am very frustrated with bmw Canada, the dealership and the lack of support for Canada with respect to the apps etc. Also my nav maps are stuck at 2017-4 and I also hear OTA map updates never seem to happen properly either ...

pdancause · 05-03-2018, 10:28 AM

What did I say about BMW re-drawing the "fix" date? Here is the latest from BMW ConnectedDrive Canada:
-----------------
BMW AG has deployed a fix for this issue and vehicle profiles in the backend are being updated to reflect this fix. We are expecting all affected vehicles to receive the fix by May 15th.

We will send out another bulletin once the update has been completed.

Regards,

ConnectedDrive Canada
---------------------------
So the yardsticks continue to move down the field on this issue. Have to wonder who if anyone is actually working on a fix. It's not like they are sending the Shuttle to work on a satellite in orbit.

I had a good salesperson on my purchase but the fact that he and all of the BMW salespeople are keeping important defective product information from prospective purchasers is extremely disappointing.

Syscrusher · 05-03-2018, 11:39 PM

Quote:

Originally Posted by pdancause

What did I say about BMW re-drawing the "fix" date? Here is the latest from BMW ConnectedDrive Canada:
-----------------
BMW AG has deployed a fix for this issue and vehicle profiles in the backend are being updated to reflect this fix. We are expecting all affected vehicles to receive the fix by May 15th.

We will send out another bulletin once the update has been completed.

Regards,

ConnectedDrive Canada
---------------------------
So the yardsticks continue to move down the field on this issue. Have to wonder who if anyone is actually working on a fix. It's not like they are sending the Shuttle to work on a satellite in orbit.

I had a good salesperson on my purchase but the fact that he and all of the BMW salespeople are keeping important defective product information from prospective purchasers is extremely disappointing.

We need to really hammer them. I have a 2016 and it doesn't work now. This is a vital feature for me to be able to use google maps to car.

Dreamerbimmer · 05-04-2018, 07:20 AM

I have a 2016 328, send to car using remote app stopped working a few weeks ago. Send to car from Google maps stopped working a long time ago.

I spoke to the bmw genius at the dealership where I bought my car and he said BMW is aware of the problem but has no idea when it will be fixed.

pdancause · 05-04-2018, 04:56 PM

I have decided to contact a law firm that specializes in class action lawsuits against automakers for defective products. I will report back on this post with my findings. I have zero confidence that a fix will be in place by May 15 as "promised". The history of this issue is simply ConnectedDrive Canada stringing its customers along with bs dates for the fix to be in place. It's clear that they won't spend the money on a proper fix until and unless they have to spend money on lawyers defending a lawsuit.

pdancause · 05-06-2018, 04:39 PM

To my great surprise, my remote app is suddenly working. Anybody else up and running? Hopefully this time the fix is permanent as opposed to intermittent. Time will tell. Thank you BMW ConnectedDrive, for now and hopefully forever.

mattryan · 05-06-2018, 05:00 PM

Quote:

Originally Posted by pdancause

To my great surprise, my remote app is suddenly working. Anybody else up and running? Hopefully this time the fix is permanent as opposed to intermittent. Time will tell. Thank you BMW ConnectedDrive, for now and hopefully forever.

When you enter your username does it need to be all in CAPS?

canuckbmw · 05-06-2018, 05:05 PM

Quote:

Originally Posted by pdancause

To my great surprise, my remote app is suddenly working. Anybody else up and running? Hopefully this time the fix is permanent as opposed to intermittent. Time will tell. Thank you BMW ConnectedDrive, for now and hopefully forever.

Wow... PDan you are the man, my app is now working too! Shocked and surprised but super happy!

munna · 05-06-2018, 09:58 PM

Quote:

Originally Posted by pdancause

To my great surprise, my remote app is suddenly working. Anybody else up and running? Hopefully this time the fix is permanent as opposed to intermittent. Time will tell. Thank you BMW ConnectedDrive, for now and hopefully forever.

Lucky! No dice for me

Dreamerbimmer · 05-06-2018, 10:40 PM

Quote:

Originally Posted by munna

Lucky! No dice for me

Me neither.

pdancause · 05-07-2018, 02:29 PM

Quote:

Originally Posted by mattryan

When you enter your username does it need to be all in CAPS?

Not as far as I know. I use all lower case. But you should refer to the connectedDrive form you would have received when you purchased your vehicle from the dealership. Your username and password would/should be there.

For the information of the other posters, my remote connectedDrive app is still working (more than 24 consecutive hours) which is a record. I don't want to be skeptical but given the on and off again history of this service I expect it to go down again at some point. I am saddened but not surprised to hear that the app is still not working for everyone.

discoboy1 · 05-07-2018, 06:44 PM

The app works for me now for login in.

Working features:
Horn
Lights
Lock doors
Unlock doors (have to call bmw)
Cabin ventilation differed time

Not working:
Map send to car (sent in app but not received in car)

Google send to car

mattryan · 05-07-2018, 07:20 PM

Quote:

Originally Posted by discoboy1

The app works for me now for login in.

Working features:
Horn
Lights
Lock doors
Unlock doors (have to call bmw)
Cabin ventilation differed time

Not working:
Map send to car (sent in app but not received in car)

Google send to car

I still can't login - never have been able to

Syscrusher · 05-07-2018, 10:51 PM

Still not working for me either. Bring on the class action.

04-30-2018, 08:11 AM	#24
discoboy1 Lieutenant Colonel 120 Rep 1,555 Posts Drives: E82 1M VO/F30 328D Join Date: Mar 2005 Location: Montreal iTrader: (3)	canadian33 We are paying for a feature that doesn't work, I hope BMW Canada is working on a compensation if it is not available soon __________________ 2011 E82 1M VO 2013 F84 35i VO
	Appreciate 0 Quote

05-01-2018, 03:00 PM	#27
timlang Private First Class 4 Rep 114 Posts Drives: 2018 330i Join Date: Aug 2005 Location: Vancouver, BC iTrader: (0)	I have a new 2018 330i with the same issues both with being unable to get the BMW remote app working, and also being unable to send destinations from google maps. Would dearly love to get both working asap. __________________ 18' 330i xDrive M Sport Edition II - Mineral Gray/Black (Canadian Model 'eh!) 14', 13', 11' & 08' 328i xDrive - Mineral Gray/Black, Steptronic, PP, Nav (Canadian) 06' 325i - Sparkling Graphite/Black/Burl, Steptronic, PP (Canadian)
	Appreciate 0 Quote

05-02-2018, 04:45 PM	#28
pdancause New Member 11 Rep 5 Posts Drives: 2018 430i xdrive cabriolet Join Date: Apr 2018 Location: Ottawa iTrader: (0)	Tirebiter Took delivery of my 2018 430i xdrive cab in March. Connecteddrive worked, then didn't, then did, then didn't, and now doesn't. I too get the "No vehicle available" bs message when I try to log in to the remote app. BMW keeps drawing the "fix" line and then re-draws in. Canadian 33 on this post said it would be fixed before the end of April. Must have meant next year's April? Does anyone know if there is a class action lawsuit in the works on this?
	Appreciate 0 Quote

05-03-2018, 04:52 AM	#30
discoboy1 Lieutenant Colonel 120 Rep 1,555 Posts Drives: E82 1M VO/F30 328D Join Date: Mar 2005 Location: Montreal iTrader: (3)	Everyone who has an issue with this, should contact their SA so they can put pressure on their side/escalade to BMW Canada __________________ 2011 E82 1M VO 2013 F84 35i VO
	Appreciate 0 Quote

05-03-2018, 09:02 AM	#31
canuckbmw New Member 11 Rep 13 Posts Drives: 2013 X5 50, 2018 X3 30 Join Date: Mar 2018 Location: Canada iTrader: (0)	My first new car purchase ( 2018 X3) in ages, I was so excited about this car and all the technology. I have been told the same things about this app not working, yes a fix is coming... someday.. who knows when. Very disappointing and frustrating. Then I was allowed to drive off the lot last month with full knowledge of the rear spoiler recall by the dealer, who neglected to tell me about it. I only found out when I couldn’t get the vehicle transferred to me as bmw Canada refuses to update their paper work until I get the recall fixed. Then to be told I have to wait three weeks at my local dealerships for an appt to actually fix the spoiler. Omg... what a fiasco this has been. I love the car but am very frustrated with bmw Canada, the dealership and the lack of support for Canada with respect to the apps etc. Also my nav maps are stuck at 2017-4 and I also hear OTA map updates never seem to happen properly either ...
	Appreciate 0 Quote

05-03-2018, 10:28 AM	#32
pdancause New Member 11 Rep 5 Posts Drives: 2018 430i xdrive cabriolet Join Date: Apr 2018 Location: Ottawa iTrader: (0)	What did I say about BMW re-drawing the "fix" date? Here is the latest from BMW ConnectedDrive Canada: ----------------- BMW AG has deployed a fix for this issue and vehicle profiles in the backend are being updated to reflect this fix. We are expecting all affected vehicles to receive the fix by May 15th. We will send out another bulletin once the update has been completed. Regards, ConnectedDrive Canada --------------------------- So the yardsticks continue to move down the field on this issue. Have to wonder who if anyone is actually working on a fix. It's not like they are sending the Shuttle to work on a satellite in orbit. I had a good salesperson on my purchase but the fact that he and all of the BMW salespeople are keeping important defective product information from prospective purchasers is extremely disappointing.
	Appreciate 2 mattryan85.50 Syscrusher236.50 Quote

05-04-2018, 07:20 AM	#34
Dreamerbimmer New Member 3 Rep 28 Posts Drives: 2016 328xi Join Date: Aug 2017 Location: Toronto iTrader: (0)	I have a 2016 328, send to car using remote app stopped working a few weeks ago. Send to car from Google maps stopped working a long time ago. I spoke to the bmw genius at the dealership where I bought my car and he said BMW is aware of the problem but has no idea when it will be fixed.
	Appreciate 0 Quote

05-04-2018, 04:56 PM	#35
pdancause New Member 11 Rep 5 Posts Drives: 2018 430i xdrive cabriolet Join Date: Apr 2018 Location: Ottawa iTrader: (0)	I have decided to contact a law firm that specializes in class action lawsuits against automakers for defective products. I will report back on this post with my findings. I have zero confidence that a fix will be in place by May 15 as "promised". The history of this issue is simply ConnectedDrive Canada stringing its customers along with bs dates for the fix to be in place. It's clear that they won't spend the money on a proper fix until and unless they have to spend money on lawyers defending a lawsuit.
	Appreciate 5 mattryan85.50 discoboy1119.50 Dreamerbimmer3.00 canuckbmw10.50 Syscrusher236.50 Quote

05-06-2018, 04:39 PM	#36
pdancause New Member 11 Rep 5 Posts Drives: 2018 430i xdrive cabriolet Join Date: Apr 2018 Location: Ottawa iTrader: (0)	To my great surprise, my remote app is suddenly working. Anybody else up and running? Hopefully this time the fix is permanent as opposed to intermittent. Time will tell. Thank you BMW ConnectedDrive, for now and hopefully forever.
	Appreciate 0 Quote

05-07-2018, 06:44 PM	#42
discoboy1 Lieutenant Colonel 120 Rep 1,555 Posts Drives: E82 1M VO/F30 328D Join Date: Mar 2005 Location: Montreal iTrader: (3)	The app works for me now for login in. Working features: Horn Lights Lock doors Unlock doors (have to call bmw) Cabin ventilation differed time Not working: Map send to car (sent in app but not received in car) Google send to car __________________ 2011 E82 1M VO 2013 F84 35i VO
	Appreciate 0 Quote

05-07-2018, 10:51 PM	#44
Syscrusher Lieutenant 237 Rep 409 Posts Drives: 2016 M3 Competition Package Join Date: Jul 2013 Location: Toronto iTrader: (0)	Still not working for me either. Bring on the class action. __________________ ____________________________________ 2020 X5 M Competition DGM / SO 2016 M3 Competition Package BSM/SO 2014 335 xi M Performance Edition BSM/Black 2007 Lexus IS 350
	Appreciate 0 Quote