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BMW 3-Series and 4-Series Forum (F30 / F32) | F30POST > F30/F32/F33 Classifieds (For Sale / Trade / Wanted) > Vendor and Seller Review/Feedback Forum > Top notch service at X-ph
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      05-25-2017, 05:53 PM   #1
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Drives: Rocket :-)
Join Date: Dec 2013
Location: Earth

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Top notch service at X-ph

Just wanted to thank Mike at extreme power house as well as the Bms team for going above and beyond to provide excellent customer service. Honestly I did not expect this outcome.

The situation was that........

I purchased bms exhaust tips amongst other pieces from Mike. Everything showed up super quick (as usual with Mike@x-ph)
Within 180 miles of installing the exhaust tips (by me) one of them fell off.
I was really bummed out and confused honestly as I have yet to see one fall off, ever!!!! I have installed quite a few of these in my time at Bmw and have never had an issue. Not even once.

I messaged Mike at extreme power house and within hours had a response from him that he would contact bms. I honestly thought given the situation they would have told me too bad so sad, but no. I received an email from bms that they were notified of the situation and asked if it were properly installed as they haven't heard of one falling off. I mentioned that I installed a bunch on these and so on but no one is perfect so yes it could have been my fault.
About 30 min later I got a response that they will replace the missing exhaust tip as long as I pay shipping
More than fair I would say!!!!!!
Talk about amazing customer service!!!!!
So a big thank you to Mike and bms!!!!!

Btw... I see a pattern here with Mike, a very good pattern.
Just want you to know Mike, all of your help is greatly appreciated and your fantastic customer service, does not go unnoticed!!!
Looking foreword to doing business in the future
Appreciate 1
      12-27-2018, 09:00 AM   #2
BimmerPost Supporting Vendor
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Drives: 2007 e92 335i / 2013 F30 328
Join Date: Sep 2013
Location: Las Vegas

iTrader: (20)

Thank you for the kind words and support
Check Out Our Sale Section!
Phone 725-221-5267 || website www.x-ph.com

Appreciate 0
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