[fuzzyboat9239]

Originally Posted by Joshd63

Forgive me but what's RTTI

Real Time Traffic Information

Is it currently offline? I haven't had it for a few days

[Joshd63]

Originally Posted by balderz

Real Time Traffic Information

Is it currently offline? I haven't had it for a few days

Ahh I see. I've been offered the latest Nav update by the dealer. Currently on 2015 but reading this should I perhaps wait?

[fuzzyboat9239]

Nah dude I got it fixed, it was my car not the service

[x-m4n]

Originally Posted by Joshd63

Ahh I see. I've been offered the latest Nav update by the dealer. Currently on 2015 but reading this should I perhaps wait?

No harm updating the maps and you can download them directly from the ConnectedDrive website = £70 (24 months worth of map updates) - I think they normally release at least 2 map updates per year, the current version is 2018-1.

They are having issues with RTTI but that is a different service, if your 3 years have expired is £40 per year.

[amulos]

Update from Bmw twitter team via DM when I asked :


There is currently a group-wide issue with the RTTI service, this is currently with the ConnectedDrive team in BMW AG (Germany) They’re working as quickly as possible to resolve the issue, from my understanding customer’s RTTI are being effected due to the 2018 updates being applied to our vehicles. I’ve been informed once a fix has been found this will automatically be implemented, and no customer action will be needed.

Once the issue has been resolved, we’ll be happy to extend your RTTI service for the time the service has been compromised.

Apologies for any inconvenience caused. If there's anything else I can help with in the meantime, please get back in touch.

Kind regards

Alan
The BMW UK Social Media Team

[x-m4n]

Interesting response, I still had issues even when I downgraded to the 2017-1 map...

[evdok]

Mine seems to be running ok its just the start that takes too long, this is starting to be a joke, its been going on for a while now piss poor service.

[x-m4n]

Originally Posted by stealth98

I have a life time RTTI subscription

Good link, thanks.

[amulos]

Further update from bmw social media team:

I'm afraid due to the scale of the issue, we don't have a definitive time frame as to when RTTI services will be back to normal.

We have had a number of customers saying that they've got full functionality back, but there hasn't been any pattern as to which customers are resolved first.


Kind regards

Rob
The BMW UK Social Media Team

[DB1985]

Originally Posted by evdok

Car booked in next week as I have lost service history option on the Idrive when new unit was fitted, service manager said apparently the nav problem is still ongoing

We have hd same issue on a previous car but just a case of them hooking up to BMW Germany AG and downloading it back on. They should have taken a copy.

[evdok]

Originally Posted by DB1985

We have hd same issue on a previous car but just a case of them hooking up to BMW Germany AG and downloading it back on. They should have taken a copy.

Yes, all sorted now it was just a case of reloading it back on which the muppets should have done before letting the car out.

[x-m4n]

NBT EU map 2018-2 available now. Let's see if things improve...

[evdok]

Not on BMW download manager

[x-m4n]

The Nav/RTTI seems to be working as normal for me now. I see others are still reporting issues:

http://f30.bimmerpost.com/forums/sho....php?t=1508708

No idea if related but I am also running the 2018-2 map now.

[evdok]

Updated to 2018-2 few days ago tried a couple of addresses & the load time seems to be normal, RTTI is there but haven't used car as of yet.

[Opolopo]

Hi Everyone. Can anyone tell me if the RTTI system is working normally now. Having got a full refund from BMW of £40 in May I am tempted to try it again for the "try it" price of £1. I have asked BMW if i buy the "try it" for £1 and it doesn't work when can i retry it again? Next Month? next year? BMW's answer was a little vague. Anyone know?

[Opolopo]

I bought the £1 try for a month to see if they had fixed it. That's a NO. It is exactly the same as it was in March. I rang bmw and asked for a refund. They told me there's no refund for the £1 but they did give me an extra month. So that's 2 months of RTTI that doesn't work, nice. I read that it could be fixed by deleting and reinstalling the maps BMW denied that. I could rant on about how disgusting a service from a worldwide company but it's a waste of breath.

[evdok]

I installed 2018-2 few days back but haven't used car yet, ill be using it tomorrow so ill report back, so far its a shambles & disgraceful.

[Lightingman2003]

I'm new to Bimmerpost.. I too have issues with RTTI on my 320D GT. My dealer is saying that the issues are UK wide, not Europe.. The technician dealing with my case said a few weeks ago it could take 6 weeks to roll the updates out, but still having issues!

I'm also trying to get the new 2018-2 Maps, but when I log into MapUpdate, it only offers me 2018-1.

[amulos]

Originally Posted by Opolopo

Hi Everyone. Can anyone tell me if the RTTI system is working normally now. Having got a full refund from BMW of £40 in May I am tempted to try it again for the "try it" price of £1. I have asked BMW if i buy the "try it" for £1 and it doesn't work when can i retry it again? Next Month? next year? BMW's answer was a little vague. Anyone know?

hi, as of early July mine is now fine, BMW also extended my connected drive subs for the period it was flaky.

[x-m4n]

Is working fine for me - check post #61 in the previous page for a lifetime option somebody posted the other day.

[dickuk]

Originally Posted by x-m4n

Is working fine for me - check post #61 in the previous page for a lifetime option somebody posted the other day.

Has anyone tried this?