[Roacher230]

Recently as if the last year hadn’t been rough enough my 335 decided it no longer wanted to keep any of its oil inside the engine. VCG and OFH at the same time. Ouch. While fixing it my SA noticed that there was also a crack in the charge pipe, no surprise, the plastic sucks. He says it’s $400 for a new OEM one and we both agreed that was stupid. So I quickly bought one off of VRSF. That was last Wednesday, Friday it still hadn’t shipped, which is weird since they say all in stock orders are sent out within 48 hours. So I reached out to customer service, and when I say it has been the worst customer service experience I’ve ever had, I mean it. I’ve emailed with 4 people, still have absolutely no idea what is going on, other than it appears the “in stock” item I bought is not actually in stock, and that they will deflect any question you have to try and get you to just go away, and then just ignore your response.

Moral: if you want to buy something from VRSF, just buy it from someone else or just avoid the brand, because if anything goes wrong with your order, Good luck,

[thejeremyman9]

Originally Posted by Roacher230

Recently as if the last year hadn’t been rough enough my 335 decided it no longer wanted to keep any of its oil inside the engine. VCG and OFH at the same time. Ouch. While fixing it my SA noticed that there was also a crack in the charge pipe, no surprise, the plastic sucks. He says it’s $400 for a new OEM one and we both agreed that was stupid. So I quickly bought one off of VRSF. That was last Wednesday, Friday it still hadn’t shipped, which is weird since they say all in stock orders are sent out within 48 hours. So I reached out to customer service, and when I say it has been the worst customer service experience I’ve ever had, I mean it. I’ve emailed with 4 people, still have absolutely no idea what is going on, other than it appears the “in stock” item I bought is not actually in stock, and that they will deflect any question you have to try and get you to just go away, and then just ignore your response.

Moral: if you want to buy something from VRSF, just buy it from someone else or just avoid the brand, because if anything goes wrong with your order, Good luck,

I recommend ECS tuning if you need quick shipping. I ordered my VRSF TIC from them with 2 day shipping and got it in 2 days. Their website should say whether or not its in stock and you can always call to confirm if you need it quickly. They carry aftermarket and OEM parts. Kies can also be good.

I had the same issue when i originally ordered my VRSF IC and CP from XPH and tried to contact them and VRSF. Items listed as in stock were not, shipping labels got created but items never got shipped. Took like a month for the IC and a little longer for the CP IIRC.

If you arent in a rush and need OEM parts i would use FCP Euro.

[Roacher230]

Originally Posted by thejeremyman9

I recommend ECS tuning if you need quick shipping. I ordered my VRSF TIC from them with 2 day shipping and got it in 2 days. Their website should say whether or not its in stock and you can always call to confirm if you need it quickly. They carry aftermarket and OEM parts. Kies can also be good.

I had the same issue when i originally ordered my VRSF IC and CP from XPH and tried to contact them and VRSF. Items listed as in stock were not, shipping labels got created but items never got shipped. Took like a month for the IC and a little longer for the CP IIRC.

If you arent in a rush and need OEM parts i would use FCP Euro.

Thanks for the suggestions! I have ordered some carbon from Kies before and the team over there is fantastic, along with FCP euro. I haven’t looked at ECS, I’ll have to give them a look since I told VRSF to just cancel my order since the 335 is my only transportation and I’m not about to drive it with a busted CP.

[johnung]

Originally Posted by thejeremyman9

I recommend ECS tuning if you need quick shipping. I ordered my VRSF TIC from them with 2 day shipping and got it in 2 days. Their website should say whether or not its in stock and you can always call to confirm if you need it quickly. They carry aftermarket and OEM parts. Kies can also be good.

I had the same issue when i originally ordered my VRSF IC and CP from XPH and tried to contact them and VRSF. Items listed as in stock were not, shipping labels got created but items never got shipped. Took like a month for the IC and a little longer for the CP IIRC.

If you arent in a rush and need OEM parts i would use FCP Euro.

I second what you said about Kies Motorsports. They have always been very honest and realistic with me about availability and shipping. Great customer service which is pretty nonexistent these days.

Over the past couple of years I have sent detailed emails to probably every major aftermarket retailer giving them a heads up about inaccurate information on their website or providing additional information that would make things much clearer. They have all ignored it. I've even spoken to some on the phone and been told they don't even know who or where to send information like that in their organization. It's like they are all big behemoth corporations now. They don't really care.

Any time that I contact Kies Motorsports about something that I spot on their website, they always say thanks and then I notice that it is changed within a few days. It's nice to know that a vendor actually cares.

[AmuroRay]

I bought my Competition intercooler from them - it’s still in the garage, I just took it out of the box to look at it.

Admittedly it’s been over 30 days, but I offered to take the restocking fee, because I want the race IC. They said no. But they did get back to me ASAP.

As suggested before, I would recommend going through vendors, usually you have better customer service that way.

[n55david]

Originally Posted by thejeremyman9

I recommend ECS tuning if you need quick shipping. I ordered my VRSF TIC from them with 2 day shipping and got it in 2 days. Their website should say whether or not its in stock and you can always call to confirm if you need it quickly. They carry aftermarket and OEM parts. Kies can also be good.

I had the same issue when i originally ordered my VRSF IC and CP from XPH and tried to contact them and VRSF. Items listed as in stock were not, shipping labels got created but items never got shipped. Took like a month for the IC and a little longer for the CP IIRC.

If you arent in a rush and need OEM parts i would use FCP Euro.

same issues when I went with xhp... I can't order from them anymore. I really liked Mike too but I've had multiple problems.

[n55david]

Originally Posted by johnung

I second what you said about Kies Motorsports. They have always been very honest and realistic with me about availability and shipping. Great customer service which is pretty nonexistent these days.

Over the past couple of years I have sent detailed emails to probably every major aftermarket retailer giving them a heads up about inaccurate information on their website or providing additional information that would make things much clearer. They have all ignored it. I've even spoken to some on the phone and been told they don't even know who or where to send information like that in their organization. It's like they are all big behemoth corporations now. They don't really care.

Any time that I contact Kies Motorsports about something that I spot on their website, they always say thanks and then I notice that it is changed within a few days. It's nice to know that a vendor actually cares.

Bryan and those guys are all great. never had an issue.

[Logicoeur]

Originally Posted by AmuroRay

I bought my Competition intercooler from them - it's still in the garage, I just took it out of the box to look at it.

Admittedly it's been over 30 days, but I offered to take the restocking fee, because I want the race IC. They said no. But they did get back to me ASAP.

As suggested before, I would recommend going through vendors, usually you have better customer service that way.

I would buy that off of you if you weren't in FL. The shipping charge would not make monetary sense.

Afraid to order it from the vrsf website due to posts about long ship times. BUT they sell it rhe cheapest our of all the available places to purchase it.

[thejeremyman9]

Originally Posted by Logicoeur

I would buy that off of you if you weren't in FL. The shipping charge would not make monetary sense.

Afraid to order it from the vrsf website due to posts about long ship times. BUT they sell it rhe cheapest our of all the available places to purchase it.

Ive never seen VRSF website cheaper than XPH. The prices are always the same, and XPH has 5% off all the time at a minimum, usually more on certain brands. Also, sales on base price and coupon codes stack. Thats the temptation. But XPH is usually drop shipped from manufacturer, and only stocks certain items. So you usually get the same or worse lead times.

[Pussiwillow]

I ordered my intercooler from auto talent. Had it in about 5 days from order. Just ordered a few weeks ago. Already installed and buttoned up, very happy with the experience.

[AmuroRay]

Originally Posted by thejeremyman9

Ive never seen VRSF website cheaper than XPH. The prices are always the same, and XPH has 5% off all the time at a minimum, usually more on certain brands. Also, sales on base price and coupon codes stack. Thats the temptation. But XPH is usually drop shipped from manufacturer, and only stocks certain items. So you usually get the same or worse lead times.

Xhp no longer carries VRSF, but I think TopGear Solutions does.

[AmuroRay]

Originally Posted by Logicoeur

I would buy that off of you if you weren't in FL. The shipping charge would not make monetary sense.

Afraid to order it from the vrsf website due to posts about long ship times. BUT they sell it rhe cheapest our of all the available places to purchase it.

Mine was delivered in 3 days. I can check the shipping through USPS if you would like?

[Roacher230]

Update for anyone curious, after 5 attempts to sort out where my CP was, followed by 3 attempts to cancel my order the only way I was able to get any sort of useful response was when I stated that if I did not receive some sort of communication back that I would have no choice by to dispute the charge with my credit card company. They responded almost instantly, imagine that. Truly horrific customer service, I will now be purchasing a CTS turbo CP from ECS tuning.

[n55david]

Originally Posted by Roacher230

Update for anyone curious, after 5 attempts to sort out where my CP was, followed by 3 attempts to cancel my order the only way I was able to get any sort of useful response was when I stated that if I did not receive some sort of communication back that I would have no choice by to dispute the charge with my credit card company. They responded almost instantly, imagine that. Truly horrific customer service, I will now be purchasing a CTS turbo CP from ECS tuning.

hahaha.

yeah.. only way I could get my stuff fixed was if I posted positive feedback for them here.