[Goneinsixtyseconds]

Originally Posted by robbiep

He has a video of it before collection, and can see the dent in the video. So has proof the dent was there before collection.

Unfortunately that's not quite what the OP says later in the thread.

To be honest, I'm with Wills and Mashinbenzin, just forget about it and get on with enjoying the car.

I don't check cars properly either, at pick up, or after. I once bought an ex demo A6 and for my 18 month ownership thought it was in perfect nick, even advertised it as that when I sold it. The eventual buyer walked round and saw a bumper repair that had filled and resprayed about a third of the front bumper. Once I'd seen it I couldn't believe I'd never spotted it before.

[Goneinsixtyseconds]

And the first little dink on any new car is annoying. I usually think about getting it repaired, and then I remember how all my cars end up, not exactly perfect, so I get over it.

Bit different, as I know not done by the OP, but it isn't much of a mark for a second hand car.

[MashinBenzin]

Originally Posted by Goneinsixtyseconds

Unfortunately that's not quite what the OP says later in the thread.

To be honest, I'm with Wills and Mashinbenzin, just forget about it and get on with enjoying the car.

I don't check cars properly either, at pick up, or after. I once bought an ex demo A6 and for my 18 month ownership thought it was in perfect nick, even advertised it as that when I sold it. The eventual buyer walked round and saw a bumper repair that had filled and resprayed about a third of the front bumper. Once I'd seen it I couldn't believe I'd never spotted it before.

This happened with my 440i. Always cleaned by hand myself and I thought it was perfect. Advertised it as no dents on any panels on tootle. The trade buyer inspecting it immediately pointed out about four dents from doors being opened into it. I couldn't believe that I had never noticed two of them, but I really hadn't. He didn't even try to bring the price down though, good fella.

Originally Posted by Goneinsixtyseconds

And the first little dink on any new car is annoying. I usually think about getting it repaired, and then I remember how all my cars end up, not exactly perfect, so I get over it.

Bit different, as I know not done by the OP, but it isn't much of a mark for a second hand car.

Yes. I've already whacked the mirror on the top of a multi-story barrier machine on exit (completely minor scratch on the bottom of the mirror) and rather distractedly scraped the front bumper on some sharp metal protection that Tesco had 'helpfully' wrapped around a concrete pillar. I was carefully watching the pillar on my 360 overhead view...

Will see if the likes of chips away can deal with the bumper, but not having it bodyshopped if they can't.

[ZedsRedBaby]

Originally Posted by GOWRIN

The sales person... went on to say when they sell the car and it has a new bumper buyer might question it and think it had a front end crash etc.

Where do they find these people??? Tell him to get it fixed and if he's worried he can keep before and after photos for the benefit of future buyers

[Wills2]

Originally Posted by MashinBenzin

Yes. I've already whacked the mirror on the top of a multi-story barrier machine on exit (completely minor scratch on the bottom of the mirror) and rather distractedly scraped the front bumper on some sharp metal protection that Tesco had 'helpfully' wrapped around a concrete pillar. I was carefully watching the pillar on my 360 overhead view...

I'm surprised you haven't had to get a harbour pilot's licence driving that boat...

[t5pilot]

Originally Posted by 330XDave

Oh ok.... They need to fix the bugger then!

Don't mean to be unsympathetic... But....

1. You say you can see the damage in the video sent prior to collection... Now you've looked at it more closely I presume?
2. You go collect the car without examining it properly.

You've had at least 2 opportunities to raise this before you took possession of the car. Your excuses for not doing so are pretty lame. Regardless of what you may or may not have been told, it's your responsibility to check thoroughly before driving off in it. Even more so if you've bought without seeing it first.

Why should the dealer offer anything? You've accepted the car, said nothing, then drove off in it.

[MashinBenzin]

Originally Posted by Wills2

I'm surprised you haven't had to get a harbour pilot's licence driving that boat...

I think it's like a freighter alongside the low and sleek 7-series Ark Royal

Either of them should be able to summon up a flotilla of X3M harbour pilots when docking

[MashinBenzin]

Originally Posted by t5pilot

Don't mean to be unsympathetic... But....

1. You say you can see the damage in the video sent prior to collection... Now you've looked at it more closely I presume?
2. You go collect the car without examining it properly.

You've had at least 2 opportunities to raise this before you took possession of the car. Your excuses for not doing so are pretty lame. Regardless of what you may or may not have been told, it's your responsibility to check thoroughly before driving off in it. Even more so if you've bought without seeing it first.

Why should the dealer offer anything? You've accepted the car, said nothing, then drove off in it.

What happens when you DO mean to be unsympathetic?

[un1eash]

Never assume BMW AUC means perfect condition, I've come across some shockers and repairs are rarely done to a like new standard.

[t5pilot]

Originally Posted by MashinBenzin

What happens when you DO mean to be unsympathetic?

There was a "but"

[AyrshireColin]

Originally Posted by t5pilot

Don't mean to be unsympathetic... But....

1. You say you can see the damage in the video sent prior to collection... Now you've looked at it more closely I presume?
2. You go collect the car without examining it properly.

You've had at least 2 opportunities to raise this before you took possession of the car. Your excuses for not doing so are pretty lame. Regardless of what you may or may not have been told, it's your responsibility to check thoroughly before driving off in it. Even more so if you've bought without seeing it first.

Why should the dealer offer anything? You've accepted the car, said nothing, then drove off in it.

I’m kinda in the same place as this and a little confused by all of the opinions that the dealer should do anything. I always took used as being sold as seen....

Obviously there is the approved used element but that doesn’t mean that the car will be showroom fresh cosmetically.

Fair play if you get the dealer to do anything but I don’t really see why they need to do a thing

[ZedsRedBaby]

Originally Posted by AyrshireColin

I’m kinda in the same place as this and a little confused by all of the opinions that the dealer should do anything. I always took used as being sold as seen....

Obviously there is the approved used element but that doesn’t mean that the car will be showroom fresh cosmetically.

Fair play if you get the dealer to do anything but I don’t really see why they need to do a thing

Normally I would agree, but the OP says it was described as unmarked, in which case he's entitled to assume that it is.

If he can prove it was there when he picked it up I think he should dig his heels in. If he can't prove it, he's got no chance.

[t5pilot]

Originally Posted by robbiep

He has a video of it before collection, and can see the dent in the video. So has proof the dent was there before collection.

Exactly. Yet still he didn't check it on collection. Nothing was hidden & the OP went & collected the car. That was the time to raise any issues - Not a week after the event.

[t5pilot]

Originally Posted by ZedsRedBaby

Normally I would agree, but the OP says it was described as unmarked, in which case he's entitled to assume that it is.

If he can prove it was there when he picked it up I think he should dig his heels in. If he can't prove it, he's got no chance.

No, he doesn't. He says he's been told it had a few chips - And there was no mention of dents in the description. That's entirely different to the OP asking, specifically, if it was dented, then being told, specifically, "no".
That's even more reason to look properly when collecting, surely?
Let's be right, it's easy to see in the photos, despite the dirt & wet. Upon dealership collection, dry & polished? No way was it looked at properly, that would stand out like a sore thumb.

[ZedsRedBaby]

Originally Posted by t5pilot

No, he doesn't. He says he's been told it had a few chips - And there was no mention of dents in the description. That's entirely different to the OP asking, specifically, if it was dented, then being told, specifically, "no".
That's even more reason to look properly when collecting, surely?
Let's be right, it's easy to see in the photos, despite the dirt & wet. Upon dealership collection, dry & polished? No way was it looked at properly, that would stand out like a sore thumb.

I take your point. All I'm saying is IF the car was misdescribed and the OP can prove it, he should hold firm. Otherwise, yep, caveat emptor.

[t5pilot]

Originally Posted by ZedsRedBaby

I take your point. All I'm saying is IF the car was misdescribed and the OP can prove it, he should hold firm. Otherwise, yep, caveat emptor.

And i take your point too.
But we're not talking mail-order here, in which case I'd fully agree.
This is a car, which the OP has spent a lot of money on. He's been to a dealership & been presented with physical goods. That's the time to raise issues as regards obviously visible faults. Not a week later.

[Russbmw]

Doesn't matter.

I had a similar issue with mine that was also approved used.

Got told "you had chance to look at it" and all that shit as well. My main gripe was some shonky smart repair where the paint colour didn't match, which was not obvious on dull days, but stuck out like dogs balls in sunshine. Ended up quoting the BMW approved used page back to them, which says how the cars are "checked to meticulous standards by trained professionals" and asking who looked at mine as even my wife could see the problems. Also pointed out that you pay over the odds for an auc because its supposed to be checked by BMW, it shouldn't be down to you to go over the car with a fine tooth comb; particularly if the ad clearly said no dents or marks. It's not like you've spent £4k at a traders for a used Ford focus.

Skip the salesman, talk direct to the manager or even dealership MD.

You shouldn't need to get all shouty, just explain you only noticed it when you first cleaned the car. They should sort it out given you have photos etc.

I had the whole rear bumper removed and fully resprayed, a side parking sensor replaced, the valvetronic motor replaced and the entire dash stripped out to replace broken clips that caused an annoying rattle/squeak at certain ambient temps.

That was about a week after I'd got the car home. Repairs happened about 2 weeks later after the lengthy email chats with the dealership.

[t5pilot]

Surely your issue was different Russbmw. A shoddy repair that's effectively hidden by vehicle preparation, manifested as the initial shine of polish has receded. In that circumstance I'd fully agree with you.
But a clearly visible dent, with no attempt of repair, is completely different imo.
I'd put money on any written document in relation to the sale of this car, not stating it was dent-free specifically.

[Russbmw]

Originally Posted by t5pilot

Surely your issue was different Russbmw. A shoddy repair that's effectively hidden by vehicle preparation, manifested as the initial shine of polish has receded. In that circumstance I'd fully agree with you.
But a clearly visible dent, with no attempt of repair, is completely different imo.
I'd put money on any written document in relation to the sale of this car, not stating it was dent-free specifically.

With any 2-bit car trader, I'd agree with you. Buying auc from a bmw dealership, no, they should sort that shit out, and not advertise it falsely.

[GOWRIN]

Thanks for all the replies, appreciate everyone's views on the situation.

Well I didn't leave it a week before raising it with the dealer, I saw it about 3/4 days later as I was cleaning the car as the weather has not been great and it was getting mucky. I send an email with the pictures etc but didn't get a reply until a weeks or so from the salesman.

Originally Posted by Russbmw

Doesn't matter.

I had a similar issue with mine that was also approved used.

Got told "you had chance to look at it" and all that shit as well. My main gripe was some shonky smart repair where the paint colour didn't match, which was not obvious on dull days, but stuck out like dogs balls in sunshine. Ended up quoting the BMW approved used page back to them, which says how the cars are "checked to meticulous standards by trained professionals" and asking who looked at mine as even my wife could see the problems. Also pointed out that you pay over the odds for an auc because its supposed to be checked by BMW, it shouldn't be down to you to go over the car with a fine tooth comb; particularly if the ad clearly said no dents or marks. It's not like you've spent £4k at a traders for a used Ford focus.

Skip the salesman, talk direct to the manager or even dealership MD.

You shouldn't need to get all shouty, just explain you only noticed it when you first cleaned the car. They should sort it out given you have photos etc.

I had the whole rear bumper removed and fully resprayed, a side parking sensor replaced, the valvetronic motor replaced and the entire dash stripped out to replace broken clips that caused an annoying rattle/squeak at certain ambient temps.

That was about a week after I'd got the car home. Repairs happened about 2 weeks later after the lengthy email chats with the dealership.

I had a video from the dealer when I enquired about the car, and he goes around the car an mentions there are stone chips yes which I am not raising any issues. He then says all panels are straight, no dings or dents. I have this on video which BMW send via their portal. I did take a recording of this myself just in case they take it down and say now I have no proof what I was told.
I went to pick up the car a few days later, walked around it and it looked good, this damage is on the fold of the bumper so it is not so glaringly obvious. But I was sold it as not having marks and I have the salesman telling me this on a video which I thought was good enough to get them to repair it when I took their word and got finance based on that.
Yes maybe I should have taken a magnifying glass to check, I may do next time I buy one. Surely having them on video saying this and having proof it was there before I drove it away must be enough to get them to fix it or compensate me in some way or other.

I haven't shouted or anything at them, I have said I am disappointed in this as I was sold it with no dents but clearly there was.
I have opted for the paint protection too so when I questioned how this was missed when they done this, the salesman came up with his 'oh maybe they thought it was not worth fixing as it would mean spraying the whole front'. And then when asked why I was not told about it I was then told 'maybe they didn't notice'. So I just said can you just find out what you can do as something like that should have been seen as these cars are meant to go through a full examination from how you sell AUCs to customer.

But I will see how it goes and see what I get out of it and will let you all know. But please do share your experiences as they are very useful.

[Archer-s]

Originally Posted by MashinBenzin

This happened with my 440i. Always cleaned by hand myself and I thought it was perfect. Advertised it as no dents on any panels on tootle. The trade buyer inspecting it immediately pointed out about four dents from doors being opened into it. I couldn't believe that I had never noticed two of them, but I really hadn't. He didn't even try to bring the price down though, good fella.

Yes. I've already whacked the mirror on the top of a multi-story barrier machine on exit (completely minor scratch on the bottom of the mirror) and rather distractedly scraped the front bumper on some sharp metal protection that Tesco had 'helpfully' wrapped around a concrete pillar. I was carefully watching the pillar on my 360 overhead view...

Will see if the likes of chips away can deal with the bumper, but not having it bodyshopped if they can't.

Had a few touch ups with car wizard recently, did a decent job, give me a shout if you want to see their work

[1 AKY]

Assuming the car was purchased as an AUC, so you have any pics from the website, from which you can identify the damage?

If you don't, the dealer should still have copies (in higher definition?) of the images stored somewhere. Make up a reason and ask for them.