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      10-09-2021, 02:11 PM   #1
JustMtnB44
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What would you do? I think detailer scratched my car.

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I've been busy and lazy recently so I decided to take my car ('16 BMW 328i wagon) to a local detailer with great reviews to get it detailed. I dropped it off around 12:30 yesterday and it was done around 4:00. I was a bit rushed to get back there before they closed, but when I got there the manager had me take a quick look at it with him before I paid, and told me to let him know if they missed anything. I didn't notice anything but was kind of in a rush to leave.

I got home and parked on the street for a couple hours because we were waiting for someone to pick up some furniture from the garage. Once that was done I moved the car inside. That's when I noticed this huge scratch right above the driver's door.

I know the scratch wasn't there a few weeks ago because I went through the whole car and touched up a bunch of tiny chips and scratches with Dr. Colorchip. I don't think it was there yesterday morning, because it's in such an obvious place. I'm not sure how I didn't notice it before leaving the detail shop. There is a chance it happened while I was parked on the street, but I often park on the street and have never had any issues, plus it's in an odd place to scratch.

I plan to call the shop, but I don't even know what an appropriate course of action is. Ask for some money back? Have them pay for a repair? I certainly don't want them to try and 'fix' it. It's pretty deep and can't be buffed out. I could fill it with many layers of touch up paint I guess. I'm just so frustrated that in trying to make my life easier, it has now become harder.

Last edited by JustMtnB44; 10-09-2021 at 06:31 PM..
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      10-09-2021, 02:40 PM   #2
Billfitz
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That could have happened five minutes after you left the detailer shop, there's no way to know. I'd let it go and break out the Dr. Colorchip.
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