12-27-2018, 02:59 PM | #23 |
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Thanks for the update. Frustrating indeed but there could be a very logical reason for the delay.
The SA owes you an unabridged update, even if the vehicle hasn't been pulled into the service bay. Often, the dealer is waiting for BMW field engineer to arrive and then your cat gets full attention. Again - SA does owe you a proper update ... |
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01-01-2019, 12:32 PM | #24 | |
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The plates to the loaner vehicle I had expired yesterday, so I had to go swap it out for something with updated plates; they gave me a 2019 X3, which is a nice little SUV. I saw the service manager, he said they replaced the heat exchanger for the oil, and he told me I could go out into the bay and see what the tech was up to since he was working on my car at the time. The passenger wheel was off and I took a look at it from there; the heat exchanger (17217628058) was replaced, and foreman thinks that will fix the issue. I asked what the next step would be if that didn't fix it, and he said the turbo would be the next (and also last) thing, since there's no where else for coolant and oil to mix. He was lowering it down to fill and flush it with dish detergent as I walked out, and mentioned he'll flush it a total of 3-4 times. He said that they had to order a new coolant tank cap as the O-rings on the new cap they installed during the engine install had swelled up from the oil mixing in again. The dealer is closed today, but the tech said he'll do the last flush/fill and take it for a road test tomorrow...fingers crossed! |
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01-02-2019, 05:42 PM | #26 | |
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Another SA just called and said that the car is all done and ready to go, they were closing up shop of course but he said I can pick it up any time tomorrow. Hopefully this time it's actually remedied -- I'm going to make sure I take the car to redline a few times when I pick it up, because I didn't start getting oil in the coolant after picking it up last time until I redlined it a few times. This leads me to the question of what to do about the money? I paid the labor on the engine install, but if it was the heat exchanger all along...should I be on the hook for an engine that didn't need to be replaced? |
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BeastMode335i1129.00 |
01-06-2019, 09:17 PM | #27 | |
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I drove 30 minutes out, and then 30 minutes back to my house then let the car cool down. Attached is what I saw when I opened the coolant tank...layer of oil. I guess I'll call in the morning to let them know the car is coming back. |
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01-06-2019, 09:31 PM | #28 | |
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01-06-2019, 10:17 PM | #29 |
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Disappointing. The only saving grace can be found in mechanical parts being hardly perfect. I remember my own saga with 2013 BMW 335i sedan which exhibited a ticking sound. Multiple visits to the dealer, multiple parts replaced - no resolution. The engine was replaced but the sound remained.
Keep us updated! |
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01-07-2019, 12:47 AM | #30 |
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Crazy story man rooting for it to get fixed, guess it's all down to that turbo
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01-08-2019, 11:45 AM | #31 | ||
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Fast forward to 1630 and still no call back, so I call them again. The manager picks up in the service department, I tell him it's me and I ask if the SA told him that I called. His response: "yeah he said something in passing about there being oil in the coolant, what do we need to do?" He said it with an attitude, as if I'm being a hassle for wanting the car fixed. Really blew me away, honestly; on top of that, if the SA told you I called, why had 7 hours passed with no call back? What do you need to do? Oh, I don't know, maybe fix the car like you were asked to do three months ago? So I immediately leave and take my car to get there before they close in 45 minutes...the manager comes out, opens the coolant tank and dips his finger in then says "oh that's just a little bit of oil, it just needs to be flushed again and you'll be good to go" because it was big splotches of oil instead of a single layer. They're going to flush it and give it back, essentially. I tried to tell him that driving it / going over bumps, and getting up to temperature would cause the coolant to expand and instead of being a neat layer of oil at the top it would cause it to not be one neat layer. Stuck to his guns, they're not going to see if it's still leaking, just flush and return the car. Trying to keep my cool about this whole situation, sorry if this comes across as complaining, just wanting to vent. Mainly about the attitude on the phone and not calling back, but I digress. |
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01-08-2019, 12:05 PM | #32 | |
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Oil in your coolant system means there is some coolant in your oil system, coolant doesn't make a great lubricant for bearings and cams.
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01-09-2019, 05:22 AM | #33 |
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Post up the parts list. Feel free to black out your personal details, dealer's details etc.
It is really difficult with modern heat exchangers and radiators to completely clean them in situ due to the tiny passages. I dealt with a similar situation with an F25 with the N20 motor. This car was built in the brief period BMW experimented with a plastic oil filter housing, subject to a later recall to swap the plastic unit for the familiar metal one. This car had never seen a dealership since it was sold, came in with oil bursting from the expansion tank. We used radiator flush several times, warmed up the engine and used a vacuum sucker and ran the automated bleed procedure over and over to suck out the oil that surfaced in the expansion tank. Eventually got it to a satisfactory condition, but not perfect. Another case was a 640i where the owner added a litre of engine oil to the expansion tank instead of the engine. Had to replace the heater core because the heater never worked after that. Last edited by juld0zer; 01-09-2019 at 05:29 AM.. |
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01-10-2019, 10:09 PM | #34 |
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This sounds like a complete nightmare OP, sorry dude. Have you paid for all that labour yet and how long have you owned the car? Honestly, I would probably go out of my to get rid of it. I went through something similar with Lexus a few years back. Went through almost a year of warranty replacement part hassles for driveline vibrations. Realizing afterwards I should have just traded it in months ago because the headaches would never go away.
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01-15-2019, 06:34 PM | #36 | ||
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Another thread showing why an EW is mandatory for used BMWs despite what 90%+ of posts say. Quote:
He’s paying the labor which is going to the Dealership. I’ve never had any significant difference in repair time whether I’m paying myself vs warranty work. Unfortunately what this will do is make future customers out of warranty, they will not fight as hard to get a free replacement as they are seeing no good deed goes unpunished. Last edited by IK6SPEED; 01-15-2019 at 06:40 PM.. |
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01-15-2019, 07:38 PM | #37 | ||
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01-16-2019, 11:33 PM | #38 | ||
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LONG POST WARNING
A small update: I got the car back Friday morning but the city was brining the roads in preparation for a snowstorm that was rolling in Friday night. The car has lived its life in Texas, and I don't want to risk any rust or corrosion so I drove it straight home and garaged it. We got around 8 inches of snow (that's still on the ground) and the forecast is showing another 5-8" again this Friday...I won't be able to do any extended driving for a few weeks unfortunately. All the dealer did was flush the coolant and road test it; the service manager said he thinks it was just residual oil left in the system. The first time I picked the car up, there was so much oil crossing into the coolant that it was over-full, and the oil/coolant mix was purging out of the cap. It was much less this time, so I think it's possible it was just residual oil leftover. Quote:
I have been hesitant to complain about the situation to BMWNA or anyone other than the dealership group for the same reason you mention at the end. It would just make the service department not want to go to bat for customers in the future. I do agree with you though! Not much room to complain with BMW covering $17k (and an additional $3k for the heat exchanger replacement after the engine didn't fix the issue) that they truly didn't have to. That being said, my complaints/frustrations honestly aren't with the timeframe of the repair or with need to bring it back twice. Lack of communication is one; I went weeks (literally) without updates from the SA. In December, there was an incident involving the SA where I caught the tail-end of him talking trash about me to another SA as the door to the the service bay opened...had the door not been opened at that second, I wouldn't have heard him basically calling me ungrateful (very short version of the story). There are other things, but these were the most glaring. I still haven't filled out the survey from BMW, as I know it will take a lot of money out of the SA's paycheck and will also affect the good-will money that BMWNA allots to the dealership's service department. Again, no issues with the timeframe/additional repairs needed, only with the customer service (or lack thereof). Quote:
I was interested in moving over to an F80 this year, but now that the F30 basically has a new engine bay, I think I'd rather just stick with it instead . It has every option (literally), so maybe I can swap to the Pure S2 turbo and call it a day. |
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MacklinUSOB518.00 |
01-19-2019, 10:48 AM | #39 |
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SAs are humans just like we are. Expressing frustrations is OK but not when it crosses the line. Only you can be the judge if the line of civil behavior has been crossed.
I suggest ... - Delay completing the survey - Send an email to general manager and service manager requesting an in-person meeting - Briefly describe why you are requesting the meeting - The day before the in-person meeting send another email with all the details to allow them to read and be prepared - Have the in-person discussion in a very respectful manner - Ask them, "given all the facts, how should I complete the survey" It's worth it. |
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01-20-2019, 09:24 PM | #40 | ||
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09-16-2021, 09:21 PM | #41 | |
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thanks! |
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