[JAJJ8485]

Originally Posted by IAmATeaf

Are you sure the protective film isn’t still on the mirror

LMAO! I wish! Can't believe this is taking so long to figure out!

[tex2670]

Originally Posted by IAmATeaf

Are you sure the protective film isn’t still on the mirror

This would be so classic if this was the case and the SA didn't even notice.

[5mall5nail5]

my guess is that the glass is hung up somewhere and when you adjust the mirror it's slightly bending hence the "distortion"

[IAmATeaf]

You can’t really bend glass can you?

[5mall5nail5]

Originally Posted by IAmATeaf

You can’t really bend glass can you?

You can - have you seen the "bent" iPads lately?

https://www.cbsnews.com/news/iphone-...n-your-pocket/

It's especially believable considering this is a mirror - even the slightest bend would cause a convex or concave reflection and be super noticeable.

[IK6SPEED]

Originally Posted by 5mall5nail5

You can - have you seen the "bent" iPads lately?

https://www.cbsnews.com/news/iphone-...n-your-pocket/

It's especially believable considering this is a mirror - even the slightest bend would cause a convex or concave reflection and be super noticeable.

That’s not glass.

[5mall5nail5]

Originally Posted by IK6SPEED

That's not glass.

Just one example. I have a colleague with a phone very much bent with no breaks. If it were a mirror it'd be convex as hell.

[IK6SPEED]

Originally Posted by 5mall5nail5

Just one example. I have a colleague with a phone very much bent with no breaks. If it were a mirror it'd be convex as hell.

Clearly you have never tried to bend an actual car mirror nor examined the backing and substructure of the BMW Mirrors in question.

[5mall5nail5]

Originally Posted by IK6SPEED

Clearly you have never tried to bend an actual car mirror nor examined the backing and substructure of the BMW Mirrors in question.

I've installed more BMW mirrors than I can remember. I have several sets of Euro mirrors for various generations of my cars with left hand/right hand wide glass and have swapped them many times... So, you're wrong. You can watch it flex especially if it's binding because it's not seated correctly. Good try though.

[IK6SPEED]

Originally Posted by 5mall5nail5

I've installed more BMW mirrors than I can remember. I have several sets of Euro mirrors for various generations of my cars with left hand/right hand wide glass and have swapped them many times... So, you're wrong. You can watch it flex especially if it's binding because it's not seated correctly. Good try though.

And I've sold a number of Euro Mirrors in the classifieds and know they break if bent.

[5mall5nail5]

Originally Posted by IK6SPEED

And I've sold a number of Euro Mirrors in the classifieds and know they break if bent.

They can. They can also flex some. We're not talking like wrapping it around a soda can... Even a slight bend will result in massive distortion. Again clearly they can't figure it out so it's just conjecture.

[JAJJ8485]

Got the car back today.

SA called while we were out this evening and only a couple miles from the dealership. He and the field engineer from BMW replaced the motor and still saw the issue. SA said the FE thinks the glass isn't mounting perfectly flush, possibly due to a warp of some sort in the housing, leading to the distortion. He worked on it for a bit and said I'll have to live with it as is.

On the drive home (at night) the distortion wasn't very noticeable and and the auto-dimming was working again, which was a nice surprise. I've got my fingers crossed it isn't too bad during the day.

To be honest, I'm feeling a bit torn by the whole situation. While I still think it's crazy that a mirror could take three visits to and a total of 12 days with the dealer and still not be diagnosed and fixed completely, my SA was fantastic to work with during the entire process, keeping me in the loop with nearly daily text updates and continuously trying to get to the bottom of the issue.

This is our first BMW, having owned only Cadillacs for a while (I still drive a CTS VSport, which I love and have had no issues with in 50K miles). We made the switch because, while my wife wanted something fast and that handled well, the slow and plasticky infotainment in the new Caddies and the poor dealer experience meant she didn't want an ATS. She loves the 335i as a DD and I find reasons to take it over mine as often as possible, so I certainly don't feel sour at all, but still scratching my head over it not being fixed.

[IAmATeaf]

If they think it’s the housing then get them to replace it, can’t see why you should have to live with a fault that they acknowledge?

[HighlandPete]

Originally Posted by JAJJ8485

Got the car back today.

SA called while we were out this evening and only a couple miles from the dealership. He and the field engineer from BMW replaced the motor and still saw the issue. SA said the FE thinks the glass isn't mounting perfectly flush, possibly due to a warp of some sort in the housing, leading to the distortion. He worked on it for a bit and said I'll have to live with it as is.

I simply don't understand it. Seems these guys are not true trouble shooters.

Simple test... take any of the mirror glasses that have been fitted to the car and look through them off the car. Distortion or not? If "Yes" it is obvious, it's a faulty mirror glass. If "No", (and there is distortion in the mirror once fitted in the housing), there has to be a mounting issue.

What time does that take? 5 minutes and they know where the problem is.

What's happened to trouble shooting logic?

[tex2670]

Originally Posted by JAJJ8485

Got the car back today.

And yet, still no pics?

[JAJJ8485]

Originally Posted by tex2670

And yet, still no pics?

The distortion is seen while driving when objects are changing position in the mirror, so not sure how pictures of the static mirror itself would help in this situation.

I could only find one other F30 thread where an owner had the same issue (also with a non-resolution of "live with it"). He took static pics but also stated it was more notable when objects in the mirror were changing position.

[IAmATeaf]

Put a sheet of a4 with grid lines on it, take the pic so that the sheet is visible.

On my car, in the dark the auto dimming was making the mirrors really dark to the point that all I could see where specs of light, if the auto dimming went screwy and activated during the day I’m sure it would look pretty strange.

[IK6SPEED]

Originally Posted by 5mall5nail5

They can. They can also flex some. We're not talking like wrapping it around a soda can... Even a slight bend will result in massive distortion. Again clearly they can't figure it out so it's just conjecture.

Yes, the mirrors flex,

https://f30.bimmerpost.com/forums/sh...9#post24147609

Originally Posted by JAJJ8485

Got the car back today.

SA called while we were out this evening and only a couple miles from the dealership. He and the field engineer from BMW replaced the motor and still saw the issue. SA said the FE thinks the glass isn't mounting perfectly flush, possibly due to a warp of some sort in the housing, leading to the distortion. He worked on it for a bit and said I'll have to live with it as is.

On the drive home (at night) the distortion wasn't very noticeable and and the auto-dimming was working again, which was a nice surprise. I've got my fingers crossed it isn't too bad during the day.

To be honest, I'm feeling a bit torn by the whole situation. While I still think it's crazy that a mirror could take three visits to and a total of 12 days with the dealer and still not be diagnosed and fixed completely, my SA was fantastic to work with during the entire process, keeping me in the loop with nearly daily text updates and continuously trying to get to the bottom of the issue.

This is our first BMW, having owned only Cadillacs for a while (I still drive a CTS VSport, which I love and have had no issues with in 50K miles). We made the switch because, while my wife wanted something fast and that handled well, the slow and plasticky infotainment in the new Caddies and the poor dealer experience meant she didn't want an ATS. She loves the 335i as a DD and I find reasons to take it over mine as often as possible, so I certainly don't feel sour at all, but still scratching my head over it not being fixed.

You never stated if your 2015 is still under warranty or not?

If not, why not?

[JAJJ8485]

Originally Posted by IK6SPEED

Yes, the mirrors flex,

https://f30.bimmerpost.com/forums/sh...9#post24147609

You never stated if your 2015 is still under warranty or not?

If not, why not?

Yes, the BMW field engineer confirmed the distortion is the result of a slight flex in the glass caused by one of the contact points (in the corner?) being ~.5mm off plane with the others.

Yes, I'm still under warranty through 12/24/18 (then one year of CPO coverage going forward).

During our conversation yesterday, my SA did mention that, if after driving it for a few days, I decide I'm not satisfied, he would ask BMW to compensate me for not being able to rectify the issue. I wasn't aware manufacturers did this before this experience. Not sure what that compensation amount would be but, considering the above-and-beyond efforts of my SA going to bat for me with BMW during this process, I'm leaning toward letting it be.

I will say, after driving a brand new 230i for a week (basic trim with nearly no options), I appreciate how great a car the 335i is even more now that we have it back. I also came to the conclusion that I can never own a BMW without the MSport pkg!

[IK6SPEED]

Originally Posted by JAJJ8485

Yes, the BMW field engineer confirmed the distortion is the result of a slight flex in the glass caused by one of the contact points (in the corner?) being ~.5mm off plane with the others.

Yes, I'm still under warranty through 12/24/18 (then one year of CPO coverage going forward).

During our conversation yesterday, my SA did mention that, if after driving it for a few days, I decide I'm not satisfied, he would ask BMW to compensate me for not being able to rectify the issue. I wasn't aware manufacturers did this before this experience. Not sure what that compensation amount would be but, considering the above-and-beyond efforts of my SA going to bat for me with BMW during this process, I'm leaning toward letting it be.

I will say, after driving a brand new 230i for a week (basic trim with nearly no options), I appreciate how great a car the 335i is even more now that we have it back. I also came to the conclusion that I can never own a BMW without the MSport pkg!

First, the connector on the mirror is a round snap in the center. That will not put pressure on 1 corner.

As the mirror is a safety item regulated under USA Federal Law, they should replace the entire assembly if they have an issue.

Otherwise, I’d go up the ladder to BMWNA and tell them you are going to file with all Federal Agencies that they are out of conformance with USA Regulations and refuse to correct issue properly.

[5mall5nail5]

Originally Posted by IK6SPEED

First, the connector on the mirror is a round snap in the center. That will not put pressure on 1 corner.

As the mirror is a safety item regulated under USA Federal Law, they should replace the entire assembly if they have an issue.

Otherwise, I'd go up the ladder to BMWNA and tell them you are going to file with all Federal Agencies that they are out of conformance with USA Regulations and refuse to correct issue properly.

Weird...the SA confirmed flex...strange because you swear that's not possible. Must feel silly!