01-17-2019, 02:16 AM | #133 | |
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I actually called up Germany yesterday and after the woman trying to decipher what I was saying (I'm Scotish which certainly didn't help, but she really did her best to understand ) she told me the issue with the map updates was due to a problem with the Download Manager software, and a new version had been brought out and to load that after installing the old one.
Today Australian ConnectedDrive website not loading my vehicle data. Gave BMW Australia a call, and they said there's a background issue and they will hopefully have fixed by tomorrow (yeh, right ). I asked about the map update issue and told they're still working on it. I explained what BMW Germany had told me and he said they had been told the same, but it didn't work for them. I asked him if the newer software version was on the Australian BMW website, but he said he didn't know. Turns out the map update error VESEL0008 has been known since mid-December, and one month later still no remedy. Beginning to lose heart with BMW
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01-17-2019, 04:29 PM | #134 | |
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From memory, BMW Download Manager failed last year about the same time before new maps were available.
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01-17-2019, 07:33 PM | #135 |
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It's the lack of info / feedback from BMW support that's as much frustrating. 1 month and still no fix, that's pretty pathetic service
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01-17-2019, 08:22 PM | #136 |
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01-18-2019, 01:47 AM | #137 |
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Just had correspondence from BMW Australia:
"Thank you for your email. We are expecting the 2019 map updates to be released late 2019. If you require a map update, it can be done at an authorised BMW dealership The online link to our BMW Dealer Locator is here Should you have any further queries please feel free to contact us on 133 BMW (133 269) between the hours of 8:30am and 5:30pm AEST, Monday to Friday, or via email at info@bmw.com.au" How does that make any sense, I don't know. 2019 map released late 2019. What's the point of calling it a 2019 map then? |
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01-21-2019, 04:52 PM | #140 |
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Yes indeed it did. However, that may have been due to them pulling the map update due to errors it contained. Leastways, that's how I remember it.
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01-21-2019, 04:56 PM | #141 | |
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It's not as if their sales are up!
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01-21-2019, 06:36 PM | #142 |
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I haven't even got that email, just the usual "we've contacted Germany about your problem, and will get back to you"
I can't even get the 2018-1 from them, I've got 2017-2 map. Very disheartening, and not good PR for BMW
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01-21-2019, 06:56 PM | #143 |
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Agreed!!
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01-22-2019, 08:11 AM | #144 | ||
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The map is NEXT2019 and my car is a MY14UPG 328 F31. PM for link. FSC code is up to you. Last edited by feng; 01-22-2019 at 08:19 AM.. Reason: end note |
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01-22-2019, 08:34 AM | #145 |
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My map is also downloading now, EVO 2018-2
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01-22-2019, 08:40 AM | #146 | |
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Funny how your car is MY14 and NEXT2019 is available, whereas my car is MY15 but only EVO2018-2 is available? Maybe I'm missing something
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01-22-2019, 09:45 AM | #147 |
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01-22-2019, 02:35 PM | #148 |
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01-22-2019, 03:18 PM | #149 |
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01-22-2019, 04:36 PM | #151 |
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Yes, my Road Map AUSTRALIA NEW ZEALAND EVO 2018-2 is also downloading correctly now.
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01-22-2019, 07:26 PM | #152 |
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NBT Road Map AUSTRALIA NEW ZEALAND EVO 2018-2 now available
The NBT Road Map AUSTRALIA NEW ZEALAND EVO 2018-2 is now downloadable using BMW Download Manager (Windows or Mac). BMW Group update maps twice per year.
As the system has been inoperable for nearly a month in January 2019, I recommend following these steps:
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01-27-2019, 02:01 AM | #153 |
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01-28-2019, 04:03 AM | #154 |
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Last year when I updated to Road_Map_AUSTRALIA_NEW_ZEALAND_EVO_2017-2
There was a problem with Real Time traffic info (displayed incorrectly, overlapping) This issue was fixed in Road_Map_AUSTRALIA_NEW_ZEALAND_EVO_2018-1 Can anyone who updated to Road_Map_AUSTRALIA_NEW_ZEALAND_EVO_2018-2 confirm if the traffic info works properly? Last year it took several months for BMW to release 2018-1 and I was stuck with the incorrect traffic info display for months. |
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