[RoShambolt]

My car went in for some warranty work(the long standing interior light fault with adaptive cruise).

My question is for anyone who has had warranty work carried out, did you get given a report stating what work was carried out? Or did they just say"we replaced the part and it's fixed for you" keys handed back.

The reason I ask is that before handing over the keys I asked if they had the upgraded part in stock, they had no idea what I was talking about.

I said it's pretty pointless me taking the day off and bringing the car here then. Then moments later they DO have it, but I was then waiting for over an hour in the seating area to call me to a service desk, it wasn't busy either. Call me sceptical but I got the feeling that something wasn't right.

Anyway after an hour and a half I got away.

But on picking up the car I was just given the keys and told it was changed, I thought I would at least get a sheet saying what they changed and why?! Otherwise I have no proof that they had the car and that the part was changed.

[Mikesmith2939]

I got a sheet listing everything they replaced when mine went in for a new suspension spring.

Although I do pay for the BMW warranty so that may make a difference.

[Kendo67]

Mine was in for a dash speaker replacement x 2 and a new HK amp x 1 , the only thing i had given to me when i picked the car up was the keys.

K

[bishbosh]

I never got a printout when I had the crank and chains replaced under warranty.

Thing to remember is any prospective purchaser can call bmw and ask what work has been carried out.

[sensible]

I didn't get any paperwork for the three times I visited for warranty work and replacement parts.

[RoShambolt]

Originally Posted by Kendo67

Mine was in for a dash speaker replacement x 2 and a new HK amp x 1 , the only thing i had given to me when i picked the car up was the keys.

K

Thanks for the replies, ok seems to be the norm, that's a relief. I suppose I will find out if it fixed it after a long drive on cruise.

[un1eash]

I didn't get anything from Marshall BMW but have full itemized bills from Sytner for warranty work.

[SkyJawa]

Never had paperwork from warranty fixes....

[machman767]

Mine's only been in for the EGR recall, got a full itemised "receipt", no figures on it.

[NanasBack]

Originally Posted by bishbosh

I never got a printout when I had the crank and chains replaced under warranty.

Thing to remember is any prospective purchaser can call bmw and ask what work has been carried out.

I’m sure they should provide some paperwork.
If some prospective buyer does phone Bmw months/years later, and they say that worrk has not been logged on their system you’re in the shit. No paperwork- no proof.

[bishbosh]

Originally Posted by NanasBack

I’m sure they should provide some paperwork.
If some prospective buyer does phone Bmw months/years later, and they say that worrk has not been logged on their system you’re in the shit. No paperwork- no proof.

Of course the work will be logged in their system. Same as any service history would be.

[rosstin]

I would assume the issue is a software problem, not hardware related?

Were any of your user settings reset? Things like radio presets, crash warning distance etc? These seem to get reset when my car's firmware is updated.

[RoShambolt]

Originally Posted by rosstin

I would assume the issue is a software problem, not hardware related?

Were any of your user settings reset? Things like radio presets, crash warning distance etc? These seem to get reset when my car's firmware is updated.

I would tend to agree, but after other forum members going to great lengths to push BMW for a fix it, the remedy does seem to be the revised light unit.

It has been discussed on this thread.

F31 LCI interior light problem https://f30.bimmerpost.com/forums/sh....php?t=1201765

[rosstin]

Originally Posted by RoShambolt

I would tend to agree, but after other forum members going to great lengths to push BMW for a fix it, the remedy does seem to be the revised light unit.

It has been discussed on this thread.

F31 LCI interior light problem https://f30.bimmerpost.com/forums/sh....php?t=1201765

Thanks. Let us know if it's fixed.. I've had the issue for two and a half years!

[GEP77]

I now press them to find out exactly what has been done - including seeing the handwritten workshop report.

I do this after being out and out lied to by a service rep a few years ago. I'm not interested in what any warranty work might cost, more that I'm being told the truth about what is being done to my car.

[RoShambolt]

Originally Posted by rosstin

Thanks. Let us know if it's fixed.. I've had the issue for two and a half years!

So I've had the light replaced with the revised unit a few months ago now, I've been on a few long runs using adaptive cruise and not had any lights coming on in the back at all, so it appears that it has fixed it.

[rosstin]

Originally Posted by RoShambolt

So I've had the light replaced with the revised unit a few months ago now, I've been on a few long runs using adaptive cruise and not had any lights coming on in the back at all, so it appears that it has fixed it.

Great thank you. I'd better get an end of warranty visit booked in sharpish!