F31 LCI interior light problem

daveb666 · 11-13-2017, 12:00 PM

Mine was in for its first service today, along with trying to find the issue with the rear lights. When I picked up the car the service manager told me that there was a fault with the rear light unit and this had been logged in the car. Apparently there was a voltage drop which was causing the lights to come on.

The new unit has been ordered (apparently the last in the country) and the car goes back next Friday for it fitting.

I'll update next week, I won't hold my breath.

teaston · 11-13-2017, 12:20 PM

Just a thought, does anyone with a 4 series have this problem?

Rukka · 11-13-2017, 02:33 PM

Quote:

Originally Posted by teaston

Just a thought, does anyone with a 4 series have this problem?

I don't. I have elec seats and adaptive cruise. Never had the issue (and I have been checking)

Edit: no lights at the side though (by rear grab handles) The 4 just has one in the middle centre or the roof - like at the front.

teaston · 11-13-2017, 02:41 PM

Quote:

Originally Posted by Rukka

Quote:

Originally Posted by teaston

Just a thought, does anyone with a 4 series have this problem?

I don't. I have elec seats and adaptive cruise. Never had the issue (and I have been checking)

Edit: no lights at the side though (by rear grab handles) The 4 just has one in the middle centre or the roof - like at the front.

Yea the F30 has just the middle light too.

Very interesting if no 4's have it! I wonder if I can trade mine in early for an F36!

Rukka · 11-13-2017, 03:10 PM

Quote:

Originally Posted by teaston

Quote:

Originally Posted by Rukka

Quote:

Originally Posted by teaston

Just a thought, does anyone with a 4 series have this problem?

I don't. I have elec seats and adaptive cruise. Never had the issue (and I have been checking)

Edit: no lights at the side though (by rear grab handles) The 4 just has one in the middle centre or the roof - like at the front.

Yea the F30 has just the middle light too.

Very interesting if no 4's have it! I wonder if I can trade mine in early for an F36!

F36 40i

You know you want to .......

teaston · 11-13-2017, 06:14 PM

Quote:

Originally Posted by Rukka

F36 40i

You know you want to .......

Not with the mileage I do, looks like I’m going a fair bit over 25k this year!

running a petrol would ruin me!

TimMcC · 11-14-2017, 06:03 AM

Quote:

Originally Posted by teaston

Just a thought, does anyone with a 4 series have this problem?

Mine is a 4 series Tim

teaston · 11-14-2017, 06:06 AM

Quote:

Originally Posted by TimMcC

Quote:

Originally Posted by teaston

Just a thought, does anyone with a 4 series have this problem?

Mine is a 4 series Tim

Oh cock!

I actually think I'm going to disconnect the done light, no one ever sits in the back so I don't really need it.

daveb666 · 11-24-2017, 12:00 PM

Ooh ooh, collected the car after the new light was fitted ......

Made fk all difference.

What's annoyed me the most is they haven't even driven the car anywhere. They've just fitted the part and assumed it would fix the problem.

Rang up and moaned, booked back in for next Thursday. Lol

simonh1066 · 11-28-2017, 03:54 PM

Just wondering if anyone has found a solution to this problem. The dealer has admitted that there is a known issue but can not give any idea of when a fix will be available.

They suggested I speak to BMW customer services but they had even less information. They have not even bothered to reply to my last email. This is getting very annoying to say the least.

Daftasabrush · 11-28-2017, 04:00 PM

Quote:

Originally Posted by simonh1066

Just wondering if anyone has found a solution to this problem. The dealer has admitted that there is a known issue but can not give any idea of when a fix will be available.

They suggested I speak to BMW customer services but they had even less information. They have not even bothered to reply to my last email. This is getting very annoying to say the least.

I know there's a PUMA case regarding it and the last I read on it (master tech showed me the case) they're waiting on a new module to be made. It mentions there's a short circuit somewhere.

teaston · 11-28-2017, 04:01 PM

Quote:

Originally Posted by simonh1066

Just wondering if anyone has found a solution to this problem. The dealer has admitted that there is a known issue but can not give any idea of when a fix will be available.

They suggested I speak to BMW customer services but they had even less information. They have not even bothered to reply to my last email. This is getting very annoying to say the least.

Mine goes in for its third service on Tuesday, which will also be the third time I’ve got them to look at this problem, it really is getting fecking ridiculous now!

Tengocity · 11-28-2017, 04:05 PM

Has anyone found any home made solutions for it? At this time of year it annoys the hell out of me so much that I'd quite like to just disconnect it completely or cover it over.

teaston · 11-28-2017, 04:44 PM

Quote:

Originally Posted by Tengocity

Has anyone found any home made solutions for it? At this time of year it annoys the hell out of me so much that I'd quite like to just disconnect it completely or cover it over.

Some people put black electrical tape over it apparently.

Tengocity · 11-28-2017, 04:47 PM

Quote:

Originally Posted by teaston

Quote:

Originally Posted by Tengocity

Has anyone found any home made solutions for it? At this time of year it annoys the hell out of me so much that I'd quite like to just disconnect it completely or cover it over.

Some people put black electrical tape over it apparently.

Yes I might do that, probably the easiest to fit and take off when needed

teaston · 11-28-2017, 04:58 PM

Quote:

Originally Posted by Tengocity

Yes I might do that, probably the easiest to fit and take off when needed

I will probably do it next week, it’s really do my head in now we have the dark afternoons again!

simonh1066 · 11-29-2017, 02:21 PM

So I finally got a reply from BMW customer service today. They are now saying the issue is not a defect!!!

"Good morning Simon

Thanks for your reply - I appreciate your frustration towards the amount of time it's taken to resolve the issue.

Currently, the issue with the interior light is not recognised by BMW as a defect but we’re aware of the problem. A PuMA case is raised at each BMW Centre, as part of the required process while BMW Germany are still in ongoing investigations as to the cause. With this in mind, your local Centre has been advised of the process BMW UK want them to follow when they’ve been made aware of the customer concerns.

Unfortunately, there is no further point of escalation within BMW UK or Germany. But, I can assure you that the technical case is being looked at and BMW Germany are currently working towards a solution.

I know this wasn't the answer you were hoping to hear and I'm sorry to disappoint you.

Kind regards

Rob

BMW Group

United Kingdom

Rob O’Hagan

Customer Service Consultant

Customer Service

Summit ONE

Summit Avenue, Farnborough

Hampshire, GU14 0FB

Tel: +44 (0)370 5050 160

Email: customer.service@bmw.co.uk

Web: http://www.bmw.co.uk"

teaston · 11-29-2017, 03:39 PM

Quote:

Originally Posted by simonh1066

So I finally got a reply from BMW customer service today. They are now saying the issue is not a defect!!!

"Good morning Simon

Thanks for your reply - I appreciate your frustration towards the amount of time it's taken to resolve the issue.

Currently, the issue with the interior light is not recognised by BMW as a defect but we’re aware of the problem. A PuMA case is raised at each BMW Centre, as part of the required process while BMW Germany are still in ongoing investigations as to the cause. With this in mind, your local Centre has been advised of the process BMW UK want them to follow when they’ve been made aware of the customer concerns.

Unfortunately, there is no further point of escalation within BMW UK or Germany. But, I can assure you that the technical case is being looked at and BMW Germany are currently working towards a solution.

I know this wasn't the answer you were hoping to hear and I'm sorry to disappoint you.

Kind regards

Rob

BMW Group

United Kingdom

Rob O’Hagan

Customer Service Consultant

Customer Service

Summit ONE

Summit Avenue, Farnborough

Hampshire, GU14 0FB

Tel: +44 (0)370 5050 160

Email: customer.service@bmw.co.uk

Web: http://www.bmw.co.uk"

Fucking ridiculous!

TimMcC · 11-30-2017, 02:51 AM

Quote:

Originally Posted by simonh1066

So I finally got a reply from BMW customer service today. They are now saying the issue is not a defect!!!

"Good morning Simon

Thanks for your reply - I appreciate your frustration towards the amount of time it's taken to resolve the issue.

Currently, the issue with the interior light is not recognised by BMW as a defect but we’re aware of the problem. A PuMA case is raised at each BMW Centre, as part of the required process while BMW Germany are still in ongoing investigations as to the cause. With this in mind, your local Centre has been advised of the process BMW UK want them to follow when they’ve been made aware of the customer concerns.

Unfortunately, there is no further point of escalation within BMW UK or Germany. But, I can assure you that the technical case is being looked at and BMW Germany are currently working towards a solution.

I know this wasn't the answer you were hoping to hear and I'm sorry to disappoint you.

Kind regards

Rob

BMW Group

United Kingdom

Rob O’Hagan

Customer Service Consultant

Customer Service

Summit ONE

Summit Avenue, Farnborough

Hampshire, GU14 0FB

Tel: +44 (0)370 5050 160

Email: customer.service@bmw.co.uk

Web: http://www.bmw.co.uk"

As it's part of the design, can you ask them to update the manual with the situations in which the light comes on, and what benefit that gives the driver?

simonh1066 · 11-30-2017, 06:50 AM

Quote:

Originally Posted by TimMcC

As it's part of the design, can you ask them to update the manual with the situations in which the light comes on, and what benefit that gives the driver?

In my reply back to them I did say that as it's not a defect they must think that either:-

a) I am imagining it.

or

b) It was designed that way.

I'll let you know which one it is!!!

daveb666 · 11-30-2017, 12:58 PM

Got my car back today. Dealer confirmed the puma case and said to email BMW customer services expressing my disappointment and concerns over safety issues as the light is distracting etc.

He said to email, mention the puma case and ask for your vehicle (quote your reg) to be added to the list.

The more people that complain the more chance of them actually caring.

Beancounter_74 · 11-30-2017, 02:10 PM

Is there a reference for the PuMA case? I'll give them a call next week as it's getting on my tits now the early nights are here

11-13-2017, 12:00 PM	#243
daveb666 Private 23 Rep 68 Posts Drives: F31 Tourer Join Date: Feb 2017 Location: UK iTrader: (0)	Mine was in for its first service today, along with trying to find the issue with the rear lights. When I picked up the car the service manager told me that there was a fault with the rear light unit and this had been logged in the car. Apparently there was a voltage drop which was causing the lights to come on. The new unit has been ordered (apparently the last in the country) and the car goes back next Friday for it fitting. I'll update next week, I won't hold my breath.
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11-13-2017, 12:20 PM	#244
teaston Banned 10995 Rep 32,881 Posts Drives: X3 M40d Join Date: May 2012 Location: The High Seas iTrader: (1)	Just a thought, does anyone with a 4 series have this problem?
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11-24-2017, 12:00 PM	#251
daveb666 Private 23 Rep 68 Posts Drives: F31 Tourer Join Date: Feb 2017 Location: UK iTrader: (0)	Ooh ooh, collected the car after the new light was fitted ...... Made fk all difference. What's annoyed me the most is they haven't even driven the car anywhere. They've just fitted the part and assumed it would fix the problem. Rang up and moaned, booked back in for next Thursday. Lol
	Appreciate 0 Quote

11-28-2017, 03:54 PM	#252
simonh1066 New Member 3 Rep 7 Posts Drives: BMW F30 330D M Sport Join Date: Nov 2017 Location: St Cyrus iTrader: (0)	Just wondering if anyone has found a solution to this problem. The dealer has admitted that there is a known issue but can not give any idea of when a fix will be available. They suggested I speak to BMW customer services but they had even less information. They have not even bothered to reply to my last email. This is getting very annoying to say the least.
	Appreciate 0 Quote

11-28-2017, 04:05 PM	#255
Tengocity General 8566 Rep 19,982 Posts Drives: 911, Cayenne Turbo, Disco 4 Join Date: Sep 2013 Location: Crieff, Perthshire, Scotland iTrader: (0)	Has anyone found any home made solutions for it? At this time of year it annoys the hell out of me so much that I'd quite like to just disconnect it completely or cover it over. __________________ Current: Porsche 911 991 C4S, Porsche Cayenne Turbo, Land Rover Discovery 4. Gone...G01 X3 M40i, Cayman S 987, F31 340i, Cayman GT4, F82 M4 CP, Lotus Exige V6, G20 330e, F30 330e, Boxster S 987, F31 335d, Mini Cooper SD, E89 Z4, E90 330d 320d, E60 520d, E46 330d 320d, MX5s, E30 325i
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11-29-2017, 02:21 PM	#259
simonh1066 New Member 3 Rep 7 Posts Drives: BMW F30 330D M Sport Join Date: Nov 2017 Location: St Cyrus iTrader: (0)	So I finally got a reply from BMW customer service today. They are now saying the issue is not a defect!!! "Good morning Simon Thanks for your reply - I appreciate your frustration towards the amount of time it's taken to resolve the issue. Currently, the issue with the interior light is not recognised by BMW as a defect but we’re aware of the problem. A PuMA case is raised at each BMW Centre, as part of the required process while BMW Germany are still in ongoing investigations as to the cause. With this in mind, your local Centre has been advised of the process BMW UK want them to follow when they’ve been made aware of the customer concerns. Unfortunately, there is no further point of escalation within BMW UK or Germany. But, I can assure you that the technical case is being looked at and BMW Germany are currently working towards a solution. I know this wasn't the answer you were hoping to hear and I'm sorry to disappoint you. Kind regards Rob BMW Group United Kingdom Rob O’Hagan Customer Service Consultant Customer Service Summit ONE Summit Avenue, Farnborough Hampshire, GU14 0FB Tel: +44 (0)370 5050 160 Email: customer.service@bmw.co.uk Web: http://www.bmw.co.uk"
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11-30-2017, 12:58 PM	#263
daveb666 Private 23 Rep 68 Posts Drives: F31 Tourer Join Date: Feb 2017 Location: UK iTrader: (0)	Got my car back today. Dealer confirmed the puma case and said to email BMW customer services expressing my disappointment and concerns over safety issues as the light is distracting etc. He said to email, mention the puma case and ask for your vehicle (quote your reg) to be added to the list. The more people that complain the more chance of them actually caring.
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11-30-2017, 02:10 PM	#264
Beancounter_74 Colonel 602 Rep 2,246 Posts Drives: M140i F20, 449i F33 Join Date: Sep 2013 Location: Essex iTrader: (0)	Is there a reference for the PuMA case? I'll give them a call next week as it's getting on my tits now the early nights are here
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