BMW Sterling B L O W S

airfish · 05-03-2020, 12:17 PM

The latest of my follies with these clowns.

Car under warranty (15') they recorded I refused to have brake pads changed on the service ??

Then they said (on the phone) it was done but just a paperwork mistake. However, they refused to confirm this in an email or to correct the record and send me a new service record entry.

Super shady hucksters.

After 20 years of BMW ownership.. this dealership singlehandedly changed my mind on the value proposition of buying a BMW. Never again.

"Caveat Emptor"

waxwing_f31 · 08-04-2020, 08:23 AM

I agree. They suck!! Tried to charge me almost $500 to just remove TWO stuck wheel bolts! After telling me on the phone, "Come on out, charge should be minimal if not free". Never going there again.

emfollin · 10-20-2020, 08:17 PM

Purchased my 335i from them. Not a very good sale experience. Definitely git that big city feeling and I was just a dumb countryman. I knew more about the car then they did.

Eschmacher · 11-15-2020, 08:55 PM

So, apparently bmw of sterling got bought by some other company. Wonder if they'll get better or even worse.

sspade · 11-15-2020, 10:20 PM

Lying, cheating cunts. My experience with BMW dealers as well. Two specifically rattled my cage. Trust is completely lost from here on out.

BMW of Melbourne (Florida)
East Bay BMW (California)

Full disclosure:

Niello BMW (California) has treated me alright.

joesid · 11-16-2020, 01:52 PM

Is there a recommended dealer in the area? I recently picked up a 340i and live in DC.

Tomo366 · 12-04-2020, 02:18 PM

I have had great service at BMW of Silver Spring treated me well Warranty is done now though so next time will tell

JNMNL52 · 01-18-2021, 04:33 PM

Ditto on BMW of Silver Spring. Just purchased MPBBK and installed by their Service Department. This was my first experience with them. Service Manager, Joe Diss, treated me well with professional install and coding by the techs at reasonable price. I will be going back.

davewes · 01-19-2021, 06:55 PM

Quote:

Originally Posted by Tomo366

I have had great service at BMW of Silver Spring treated me well Warranty is done now though so next time will tell

I go to Silver Springs as well. Went to Annapolis originally and wasn't impressed. Silver Springs was a night and day difference. Definitely recommend them.

05-03-2020, 12:17 PM	#1
airfish Private 17 Rep 88 Posts Drives: Gray Join Date: Jan 2016 Location: NOVA iTrader: (0)	BMW Sterling B L O W S The latest of my follies with these clowns. Car under warranty (15') they recorded I refused to have brake pads changed on the service ?? Then they said (on the phone) it was done but just a paperwork mistake. However, they refused to confirm this in an email or to correct the record and send me a new service record entry. Super shady hucksters. After 20 years of BMW ownership.. this dealership singlehandedly changed my mind on the value proposition of buying a BMW. Never again. "Caveat Emptor"
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08-04-2020, 08:23 AM	#2
waxwing_f31 BMW Fan 2 Rep 12 Posts Drives: BMW 328i xdrive MSport Wagon Join Date: Jul 2019 Location: Virginia iTrader: (0) Garage List 2014 BMW 328xi [0.00]	I agree. They suck!! Tried to charge me almost $500 to just remove TWO stuck wheel bolts! After telling me on the phone, "Come on out, charge should be minimal if not free". Never going there again.
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10-20-2020, 08:17 PM	#3
emfollin New Member 2 Rep 28 Posts Drives: 2015 335i M-sport Join Date: Jul 2018 Location: Maryland iTrader: (0)	Purchased my 335i from them. Not a very good sale experience. Definitely git that big city feeling and I was just a dumb countryman. I knew more about the car then they did.
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11-15-2020, 08:55 PM	#4
Eschmacher Car Hypochondriac 176 Rep 562 Posts Drives: 2014 335i M-Sport Estoril Blue Join Date: Feb 2017 Location: Sterling, VA iTrader: (0) Garage List 2014 BMW 335i [0.00]	So, apparently bmw of sterling got bought by some other company. Wonder if they'll get better or even worse.
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11-15-2020, 10:20 PM	#5
sspade Brigadier General 1903 Rep 4,690 Posts Drives: F30 Join Date: Oct 2017 Location: Jupiter, Florida iTrader: (3) Garage List 2016 BMW 320i [0.00] 2014 BMW 328i [5.00]	Lying, cheating cunts. My experience with BMW dealers as well. Two specifically rattled my cage. Trust is completely lost from here on out. BMW of Melbourne (Florida) East Bay BMW (California) Full disclosure: Niello BMW (California) has treated me alright.
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11-16-2020, 01:52 PM	#6
joesid Enlisted Member 11 Rep 38 Posts Drives: 2016 BMW 340i xDrive Join Date: Nov 2020 Location: Washington, DC iTrader: (0)	Is there a recommended dealer in the area? I recently picked up a 340i and live in DC.
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12-04-2020, 02:18 PM	#7
Tomo366 Private First Class 19 Rep 106 Posts Drives: 2014 328D Join Date: May 2017 Location: Kensington Md iTrader: (0) Garage List 2014 BMW 328D [0.00]	I have had great service at BMW of Silver Spring treated me well Warranty is done now though so next time will tell
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01-18-2021, 04:33 PM	#8
JNMNL52 Private 17 Rep 51 Posts Drives: 2017 440ix 2018 X5 35i Join Date: Aug 2014 Location: Maryland iTrader: (0)	Ditto on BMW of Silver Spring. Just purchased MPBBK and installed by their Service Department. This was my first experience with them. Service Manager, Joe Diss, treated me well with professional install and coding by the techs at reasonable price. I will be going back. __________________ 2017 440ix w/ M Sport/Aero packages/ MPPSK/MPBBK/6MT 2018 X5 xDrive 35i w/ M Sport
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