07-25-2018, 10:36 AM | #45 | |
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But he got really good; I’ve gotten so used to him that when I bring the car in and it turns out he’s not working that day I get frustrated with whichever random SA I end up using. Even wrote a glowing letter to the dealership GM once singing his praises. |
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07-25-2018, 10:53 AM | #46 | |
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The flip side about being in a place like NJ/NY is that there is a wide choice of good indys to pick from...much easier to develop a trusting relationship with indys.
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07-25-2018, 12:15 PM | #47 | |
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I have an indy I’ve been using for about 20 years too. I only use the dealer for warranty service. Given that we keep our cars 8-10 years we swap between the dealer and indy in 4 year intervals for 4 years at a stretch. |
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07-25-2018, 12:51 PM | #48 | ||
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07-25-2018, 04:24 PM | #49 |
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Drives: '23 760ix; '23 X3; '23 MB wgn
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This is not a BMW issue, as noted. It is an issue of people feeling entitled and superior because they have a BMW, or because they consider themselves very important people who should be catered to. Maybe they are all movie moguls at Crevier, though I doubt it. I have never seen anything like it at my dealer (Rallye in Westbury NY), and SAs I have had for several cars, ranging from 3's to 7's have been polite and not pushy about unneeded services. The customers I have seen were all polite also. This is an affluent area also.
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