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      12-29-2014, 08:12 PM   #1
vimy
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Activating ConnectedDrive

I have been trying to activate my ConnectedDrive in my new F32 for the past week, on registration is states that I will expect a call soon to manually activate as the car has a new registration. Granted it is the holiday season, its been more than a week now and I havent got any response. I have tried calling them on the number stated on the FAQ page 0800 561 0555 but it appears the line is no longer in use

Any suggestions?
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      12-30-2014, 01:38 AM   #2
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I spoke to them on that number yesterday.

I am also struggling to get mine activated, the dealer told me that there seems to be an issue with some December builds (poss a modem upgrade) and there is a service ticket with Germany for resolution.

Obviously not sure if your issue is the same as mine.
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      12-30-2014, 08:24 AM   #3
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Okay tried the number again and they have said they are gonna get one of their 'ConnectedDrive Specialists' to have a look and get back to me. With any luck I might get it activated before the New Year
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      12-30-2014, 08:54 AM   #4
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Quote:
Originally Posted by Occean View Post
I spoke to them on that number yesterday.

I am also struggling to get mine activated, the dealer told me that there seems to be an issue with some December builds (poss a modem upgrade) and there is a service ticket with Germany for resolution.

Obviously not sure if your issue is the same as mine.
They've just called me and it appears my car seems to be experiencing the same issue. They are saying they hope to have the issue resolved by the first week of January.
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      12-30-2014, 11:16 AM   #5
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Perfect, good to know. I'll keep this thread updated with the progress.
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      01-01-2015, 07:57 AM   #6
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Hey Guys

Im new to this forum, as ive only just taken delivery of my 320d Xdrive (F30 obviously). Just wanted to give you the story that I got about connected drive from the dealership when I received the car

Actually its worth mentioning that they send me a connected drive form to fill out and sign which I did. The dealer then takes this form and send it off somewhere

Upon delivery I was told that Connected Drive servers were down and that there was no timeline for a fix. Being an IT Manager I figured I would search google for such news but nothing.

Called Connected drive customer service, they clarified. The service is not down however there are some new cars with obviously new vins, that are for some reason not activating due to a technical issue on their servers. Currently there is no time line for a fix.

In pressing the dealership and customer services a little I managed to get a little more info. Apparently my car as been escalated to the Product Marketing department. Why? or what has product marketing got to do with connected drive? god only knows. Anyhow, apparently new cars/vins will not activate on the old connected drive system. Again dont know what that means, and that new vins need to be put on the new system for activating. This is what we are waiting for as there is a technical issue with this process.

Again, the info that I got is indeed very vague but I will keep you all updated once I know more.

Happy new year guys.
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      01-01-2015, 09:28 AM   #7
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Cheers for the info on this Beemernewbie. Would be great if you can keep the thread updated with developments.
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      01-05-2015, 07:55 AM   #8
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Any updates yet on this guys?

I havent heard anything as yet, but im hoping they will do something this week?
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      01-05-2015, 08:41 AM   #9
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So am I as my new car is due this week I hope.
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      01-06-2015, 04:45 AM   #10
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I haven't heard anything else, other than they are trying to sort it early Jan.
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      01-06-2015, 05:04 AM   #11
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Picking my car up tmrw so will ask if I remember in all the excitement.
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      01-06-2015, 05:05 AM   #12
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What extra services does 'connected drive' give you? my wife collected her new 1 series recently but her i-drive seems to be working fine. RTTI is also working. I just can't remember what extras I got when I added it to mine???
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      01-06-2015, 05:51 AM   #13
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I called BMW connected drive customer service today to ask for an update. They recieved an e-mail yesterday with the usual that the technical issue is still outstanding and they have no idea when it will get fixed.

Ill be calling the once a week as per their recommendation
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      01-06-2015, 06:22 AM   #14
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Quote:
Originally Posted by BMWSKI
What extra services does 'connected drive' give you? my wife collected her new 1 series recently but her i-drive seems to be working fine. RTTI is also working. I just can't remember what extras I got when I added it to mine???
RTTI, apps, remote access, concierge service, all depending what is ticked.

http://www.bmw.com/com/en/insights/t...teddrive/2013/
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      01-06-2015, 06:38 AM   #15
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Quote:
Originally Posted by Occean View Post
RTTI, apps, remote access, concierge service, all depending what is ticked.

http://www.bmw.com/com/en/insights/t...teddrive/2013/
Like I said, RTTI has been working since collection so I don't think that can be linked to Connected Drive. Info Plus is probably the most useful feature from memory...
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      01-06-2015, 08:20 AM   #16
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Just sent an e-mail to the BMW UK Managing director. Havent gotten a bounce back yet, lets see if I get a reply from someone. Email below:

Hi Graeme

I write on behalf of all the frustrating new BMW owners who cannot get their connected drive services activated. I personally took delivery of my new 320d on the 22rd of December and I am still waiting on activation. Granted we have had the Christmas and New Year period in-between however BMW customer services and dealerships are not giving us adequate information. All that we know is that there is a technical issue and there is no estimation of time of when this will be fixed.

I was hope you can shed more light on this subject, more specifically:

What exactly is the problem?
Can you give a better estimation to a fix time?
Are BMW compensating people who have paid for these services but not yet received them?

I look forward to your reply
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      01-06-2015, 03:52 PM   #17
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So I have had the very same issue and had the same reply with no known fix date. My dealer called today to say it is affecting all December build vehicles with pro nav internationally. It's the biggest best kept secret!

The problem lies with the IT team in Germany, they have had a code freeze over Christmas and only return to work today. Given the number of people I have heard with this issue I am sure it will be top of the list to fix but this doesn't make it any better.

They are at CES at the moment touting connected drive as the future of auto technology so an embarrassment like this is understandably unwanted and unadvertised.

Complain to the very highest level you can and let us all know how you get on.

Compensation surely due...
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      01-06-2015, 03:59 PM   #18
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Hopefully it will be sorted for you soon, however you are not exactly missing much.

Limited apps, only really send to car that much use on a real life basis, concierge if you can't find the pizza place.

Sat nav etc works without it.
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      01-06-2015, 04:08 PM   #19
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I'll be chasing for mine too, in previous cars I've used Google maps on a laptop to properly plan a route and send the directions to a car and that's what I'm missing. I've only been waiting one week but I'm still going to chase them.
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      01-06-2015, 04:19 PM   #20
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Oh I also copied a CD to the internal hard drive this weekend and the details were all unknown and had the tracks listed as track 1, track 2 etc...I was expecting this to be linked with the connected drive issue but I'm not 100% sure if that's correct.
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      01-06-2015, 05:23 PM   #21
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Quote:
Originally Posted by Ahmed_uk
Oh I also copied a CD to the internal hard drive this weekend and the details were all unknown and had the tracks listed as track 1, track 2 etc...I was expecting this to be linked with the connected drive issue but I'm not 100% sure if that's correct.
I don't think that has any relation to ConnectedDrive.

This is more likely something to do with CD, does it display track titles when playing from the original CD?
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      01-07-2015, 05:03 AM   #22
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Morning All

So very surprising I got an e-mail back from the CEO of BMW UK....I was impressed. See reply e-mail however, have at this point im going to blank out contact details for obvious reasons. Shortly afterwards I got an e-mail from the head of customer services asking for my Reg and where I bought the car. Off course I will keep you all informed.



Dear Rafic,

Thank you for your email.

I am sorry to read of your experiences and that this has prompted you to contact me directly.

Customer satisfaction is very important to me and I have asked BLANK, Customer Service Manager, to respond to your concerns. BLANK will be in contact with you within two working days, however, should you wish to provide any further information, she can be reached at BLANK or on BLANK
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