BMW Connected App - Launched in Canada

GC4UrMom · 07-10-2019, 10:04 AM

Why are they all of a sudden disable all my remote service and ask me to call to activate. What a pain in the a$$.

Tim@codemybimmer · 07-10-2019, 12:29 PM

Quote:

Originally Posted by GC4UrMom

Why are they all of a sudden disable all my remote service and ask me to call to activate. What a pain in the a$$.

Same here. Was working fine for my 440GC yesterday.

X3 on the other hand, has had issues for the past few weeks for remote services...

EDIT: SOLUTION FOUND

For some reason it appears their server reset remote services to disabled. You will have to go login to BMW ConnectedDrive to select "Enable Remote Services"

GC4UrMom · 07-10-2019, 04:38 PM

Quote:

Same here. Was working fine for my 440GC yesterday.

X3 on the other hand, has had issues for the past few weeks for remote services...

EDIT: SOLUTION FOUND

For some reason it appears their server reset remote services to disabled. You will have to go login to BMW ConnectedDrive to select "Enable Remote Services"

Did that and reset again after couple hours. I have not get my remote service to work since they migrate to the new backend since last August.

TheMooseMan · 07-12-2019, 04:54 PM

Now the Android app available in Canada doesn't even open!! It's always showing a server error and closing. What an awful app!

TheMooseMan · 07-18-2019, 11:13 AM

canadian33 can you please say, if you can, what the hell is going on with the Canadian Android app or the servers supporting the connected services in Canada? Even after reinstalling the app now it is always auto-closing when you open the app, showing a server error. It's terrible.

Tim@codemybimmer · 07-22-2019, 02:13 PM

Is there any timeline for when remote functionality will be restored to affected customers?

Remote services still don't work for our X3 and it's almost been a month.

pokerface · 07-23-2019, 10:41 AM

Has anyone noticed that Trip Summaries stopped working? Mine has not registered since June.

rogermach5 · 07-23-2019, 11:13 AM

Quote:

Originally Posted by pokerface

Has anyone noticed that Trip Summaries stopped working? Mine has not registered since June.

Yes, mine stopped registering the trips as well.

I noticed that the icon “Other Apps” is showing up again in my iDrive. So it shows all the compatible apps on my Phone. That icon had disappeared for a little while as well.

TheMooseMan · 07-26-2019, 04:52 PM

Interesting... I was using the ancient BMW Remote app (https://play.google.com/store/apps/d...=us.bmw.remote) because it was the only one available in Canada until a few weeks ago, apparently. It seems BMW recently released the BMW Connected app here in Canada (https://play.google.com/store/apps/d...w.connected.na), looking very similar to the same app available in the US and this one seems to be way less buggy although still far from what clients are expecting considering the competition (at that we're talking about premium cars).

I wonder why the f* BMW didn't say a thing about that "new" app available in Canada?!
Anyway, with the new app I can log in and use remote services now, including remote view what has never been a thing on Android in Canada.
I just hope they improve this new app with info like doors status, what's still lacking.

discoboy1 · 07-26-2019, 07:28 PM

all features in new Android app works perfectly for me

vithy · 07-29-2019, 04:14 PM

I used to use the connected app from US. Last week they updated the connected app in Canada, every since some of the functionalities have been stripped out.

US App:

- Locate Your Vehicle
- Send Destination to Vehicle
- Locking Doors
- Check Door Lock Status
- Ventilation
- Schedule Ventilation
- Honk Horn
- Flash Headlights
- Check Fuel Level
- Check Fuel Range
- Check Mileage
- Transmission Mode: Event Based

Canada App:

- Locate Your Vehicle
- Send Destination to Vehicle
- Locking Doors
- Ventilation
- Schedule Ventilation
- Honk Horn
- Flash Headlights

Following function have been stripped out of Canada App

- Check Door Lock Status
- Check Fuel Level
- Check Fuel Range
- Check Mileage
- Transmission Mode: Event Based

Not sure whats going on. I called Assist support line. They have no answer. I was told to call back in a few weeks.

Quote:

Originally Posted by pokerface

Has anyone noticed that Trip Summaries stopped working? Mine has not registered since June.

pokerface · 07-29-2019, 05:00 PM

whelp; looks like it's stopped working for me too. Kicked me out of the app, able to verify the VIN but adding vehicle fails.

canadian33 · 07-30-2019, 01:12 PM

Quote:

Originally Posted by TheMooseMan

Interesting... I was using the ancient BMW Remote app (https://play.google.com/store/apps/d...=us.bmw.remote) because it was the only one available in Canada until a few weeks ago, apparently. It seems BMW recently released the BMW Connected app here in Canada (https://play.google.com/store/apps/d...w.connected.na), looking very similar to the same app available in the US and this one seems to be way less buggy although still far from what clients are expecting considering the competition (at that we're talking about premium cars).

I wonder why the f* BMW didn't say a thing about that "new" app available in Canada?!
Anyway, with the new app I can log in and use remote services now, including remote view what has never been a thing on Android in Canada.
I just hope they improve this new app with info like doors status, what's still lacking.

Please see my post on July 24th announcing the launch of Connected App being available for Android now.

TheMooseMan · 07-30-2019, 05:01 PM

Quote:

Originally Posted by canadian33

Please see my post on July 24th announcing the launch of Connected App being available for Android now.

I've just seen it. I'm usually following the X3 G01 forum, so I didn't see your thread.

Anyway, the 'new' app is working fine, much better than the old one but I would like to know if stuff like doors status is coming to the Android app for Canada as it's pretty useful.

ipurdell · 08-02-2019, 10:30 AM

hi, I"m new to the forum and reading this post and understand that connected services are related to using apple carplay. Can anyone direct me to documents on how to set up apple carplay on my new 340? thx!

minitechnicus · 08-02-2019, 11:09 AM

I am using BMW Connected iOS version, worked very well until someone messed up with the backend server(s)... The app still works but the Trip Summary has only one entry dated June 17.... nothing has been recorded since !

Carcass67 · 08-09-2019, 06:55 PM

Thanks for sharing, great news!

Tim@codemybimmer · 08-23-2019, 07:15 PM

Quote:

Originally Posted by Tim@codemybimmer

Is there any timeline for when remote functionality will be restored to affected customers?

Remote services still don't work for our X3 and it's almost been a month.

Still unresolved - going onto past 2 months of no remote services. ConnectedDrive call center has been less than helpful.

Please advise.

PaulM · 09-22-2019, 10:44 PM

My BMW Connected app has been working correctly since I bought the car, but I've recently found out that the Connected app breaks the bluetooth audio streaming from my phone.

Ever since the iOS 12.2 update, I've been having problems with streaming audio via bluetooth from the iPhone. I figured it was an iOS problem, but the dealer thought it was an iDrive software issue. So I had the iDrive software updated last week at the dealer. Nothing changed, I would still not be able to connect to the iPhone music from the iDrive, and when I would start it from the phone, the bluetooth audio connection would randomly drop.

I read a post in the iDrive subforum where a member fixed the bluetooth audio connection issue by deleting the BMW Connected app.
Figured I would give it a try. I deleted the Connected app, and everything started working as it should again. I tried downloading the Connected app again, and bluetooth audio streaming stopped functioning correctly. Another Connected app delete, and back to being OK.

So it seems one of the Connected app updates in the last few months has a bug. It pretty much comes down to either having the Connected app, or being able to stream music via bluetooth.
Has anyone else experienced this? Canadian33, do you know if it's a known bug that you guys are already working on?

Thanks

bmw_md · 10-25-2019, 11:02 AM

I have g20 m340 - the connected app work perfectly since i purchased the car 3 months ago, its been about 2 weeks, the commands are not always being sent to the car.

9/10 time it doesn't work

Anyone else facing this?

bmw_md · 10-25-2019, 11:05 AM

Quote:

Originally Posted by vithy

I used to use the connected app from US. Last week they updated the connected app in Canada, every since some of the functionalities have been stripped out.

US App:

- Locate Your Vehicle
- Send Destination to Vehicle
- Locking Doors
- Check Door Lock Status
- Ventilation
- Schedule Ventilation
- Honk Horn
- Flash Headlights
- Check Fuel Level
- Check Fuel Range
- Check Mileage
- Transmission Mode: Event Based

Canada App:

- Locate Your Vehicle
- Send Destination to Vehicle
- Locking Doors
- Ventilation
- Schedule Ventilation
- Honk Horn
- Flash Headlights

Following function have been stripped out of Canada App

- Check Door Lock Status
- Check Fuel Level
- Check Fuel Range
- Check Mileage
- Transmission Mode: Event Based

Not sure whats going on. I called Assist support line. They have no answer. I was told to call back in a few weeks.

I have the Canadian app, and my car support all of the items listed above, only problem i am facing is the commends sent to the car are hit and miss..

Dreamerbimmer · 10-25-2019, 04:21 PM

Remote services suddenly stopped working for me a month ago. I thought it was because my subscription ended, so I resubscribed. Still doesn’t work. The BMW genius and bmw connected help group can’t seem to figure it out. Ive done the update, reset of the navi unit, delete and reinstall app, still not working.

Anyone had this issue recently? How did you fix it?

07-10-2019, 10:04 AM	#111
GC4UrMom Private 21 Rep 87 Posts Drives: BMW 440i GC Join Date: Jun 2016 Location: Toronto iTrader: (0)	Why are they all of a sudden disable all my remote service and ask me to call to activate. What a pain in the a$$.
	Appreciate 0 Quote

07-12-2019, 04:54 PM	#114
TheMooseMan Second Lieutenant 84 Rep 226 Posts Drives: 2019 BMW X3 30i Join Date: Jan 2019 Location: ON iTrader: (0)	Now the Android app available in Canada doesn't even open!! It's always showing a server error and closing. What an awful app!
	Appreciate 0 Quote

07-18-2019, 11:13 AM	#115
TheMooseMan Second Lieutenant 84 Rep 226 Posts Drives: 2019 BMW X3 30i Join Date: Jan 2019 Location: ON iTrader: (0)	canadian33 can you please say, if you can, what the hell is going on with the Canadian Android app or the servers supporting the connected services in Canada? Even after reinstalling the app now it is always auto-closing when you open the app, showing a server error. It's terrible. Last edited by TheMooseMan; 07-18-2019 at 01:09 PM..
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07-22-2019, 02:13 PM	#116
Tim@codemybimmer BimmerPost Supporting Vendor 567 Rep 987 Posts Drives: 2022 X4 M Competition F98 LCI Join Date: Sep 2013 Location: Vancouver, BC iTrader: (2) Garage List 2022 BMW X4 M Compe ... [0.00] 2015 BMW X3 xDrive2 ... [0.00]	Is there any timeline for when remote functionality will be restored to affected customers? Remote services still don't work for our X3 and it's almost been a month.
	Appreciate 0 Quote

07-23-2019, 10:41 AM	#117
pokerface Colonel 430 Rep 2,524 Posts Drives: F25 X3 N20 / F80 ZCP Join Date: Apr 2006 Location: Toronto iTrader: (1)	Has anyone noticed that Trip Summaries stopped working? Mine has not registered since June.
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07-26-2019, 04:52 PM	#119
TheMooseMan Second Lieutenant 84 Rep 226 Posts Drives: 2019 BMW X3 30i Join Date: Jan 2019 Location: ON iTrader: (0)	Interesting... I was using the ancient BMW Remote app (https://play.google.com/store/apps/d...=us.bmw.remote) because it was the only one available in Canada until a few weeks ago, apparently. It seems BMW recently released the BMW Connected app here in Canada (https://play.google.com/store/apps/d...w.connected.na), looking very similar to the same app available in the US and this one seems to be way less buggy although still far from what clients are expecting considering the competition (at that we're talking about premium cars). I wonder why the f* BMW didn't say a thing about that "new" app available in Canada?! Anyway, with the new app I can log in and use remote services now, including remote view what has never been a thing on Android in Canada. I just hope they improve this new app with info like doors status, what's still lacking.
	Appreciate 0 Quote

07-26-2019, 07:28 PM	#120
discoboy1 Lieutenant Colonel 120 Rep 1,555 Posts Drives: E82 1M VO/F30 328D Join Date: Mar 2005 Location: Montreal iTrader: (3)	all features in new Android app works perfectly for me __________________ 2011 E82 1M VO 2013 F84 35i VO
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07-29-2019, 05:00 PM	#122
pokerface Colonel 430 Rep 2,524 Posts Drives: F25 X3 N20 / F80 ZCP Join Date: Apr 2006 Location: Toronto iTrader: (1)	whelp; looks like it's stopped working for me too. Kicked me out of the app, able to verify the VIN but adding vehicle fails.
	Appreciate 0 Quote

08-02-2019, 10:30 AM	#125
ipurdell Registered 0 Rep 3 Posts Drives: 2004 ZHP, 2017 340 Join Date: Aug 2019 Location: GTA iTrader: (0)	hi, I"m new to the forum and reading this post and understand that connected services are related to using apple carplay. Can anyone direct me to documents on how to set up apple carplay on my new 340? thx!
	Appreciate 0 Quote

08-02-2019, 11:09 AM	#126
minitechnicus New Member 2 Rep 18 Posts Drives: 2017 328d xdrive , 2019 X3 30i Join Date: Aug 2017 Location: Somewhere in ON iTrader: (0)	I am using BMW Connected iOS version, worked very well until someone messed up with the backend server(s)... The app still works but the Trip Summary has only one entry dated June 17.... nothing has been recorded since !
	Appreciate 1 pokerface429.50 Quote

08-09-2019, 06:55 PM	#127
Carcass67 Registered 0 Rep 2 Posts Drives: 2015 BMW 335 xDrive M Package Join Date: Aug 2019 Location: Toronto, Ontario iTrader: (0)	Thanks for sharing, great news!
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09-22-2019, 10:44 PM	#129
PaulM Enlisted Member 13 Rep 36 Posts Drives: 440i xdrive Join Date: Jan 2010 Location: Montreal iTrader: (1)	My BMW Connected app has been working correctly since I bought the car, but I've recently found out that the Connected app breaks the bluetooth audio streaming from my phone. Ever since the iOS 12.2 update, I've been having problems with streaming audio via bluetooth from the iPhone. I figured it was an iOS problem, but the dealer thought it was an iDrive software issue. So I had the iDrive software updated last week at the dealer. Nothing changed, I would still not be able to connect to the iPhone music from the iDrive, and when I would start it from the phone, the bluetooth audio connection would randomly drop. I read a post in the iDrive subforum where a member fixed the bluetooth audio connection issue by deleting the BMW Connected app. Figured I would give it a try. I deleted the Connected app, and everything started working as it should again. I tried downloading the Connected app again, and bluetooth audio streaming stopped functioning correctly. Another Connected app delete, and back to being OK. So it seems one of the Connected app updates in the last few months has a bug. It pretty much comes down to either having the Connected app, or being able to stream music via bluetooth. Has anyone else experienced this? Canadian33, do you know if it's a known bug that you guys are already working on? Thanks
	Appreciate 0 Quote

10-25-2019, 11:02 AM	#130
bmw_md New Member 2 Rep 7 Posts Drives: 2020 BMW m340iX Join Date: Aug 2019 Location: Montreal, QC, Canada iTrader: (0)	Connected BMW App I have g20 m340 - the connected app work perfectly since i purchased the car 3 months ago, its been about 2 weeks, the commands are not always being sent to the car. 9/10 time it doesn't work Anyone else facing this?
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10-25-2019, 04:21 PM	#132
Dreamerbimmer New Member 3 Rep 28 Posts Drives: 2016 328xi Join Date: Aug 2017 Location: Toronto iTrader: (0)	Remote services suddenly stopped working for me a month ago. I thought it was because my subscription ended, so I resubscribed. Still doesn’t work. The BMW genius and bmw connected help group can’t seem to figure it out. Ive done the update, reset of the navi unit, delete and reinstall app, still not working. Anyone had this issue recently? How did you fix it?
	Appreciate 0 Quote