01-15-2019, 11:59 AM | #485 | |
Second Lieutenant
86
Rep 293
Posts |
Quote:
|
|
Appreciate
0
|
01-15-2019, 12:01 PM | #486 |
Major General
3122
Rep 5,681
Posts |
Haven't done so as yet but contemplating sending an e-mail to the BMW UK CEO:
BMW UK CEO Graeme Grieve Graeme.Grieve@bmw.co.uk |
Appreciate
0
|
01-15-2019, 12:15 PM | #487 | |
Banned
1669
Rep 3,967
Posts |
Quote:
You could try that and see what reply you get. My own personal opinion is that if BMW can't fix your car due to a shortage of parts but want to quarantine it due to fire risk which is down to a badly manufactured/dangerous part they fitted when the car was assembled, then they should supply a car in a similar class to the one you purchased. |
|
Appreciate
0
|
01-15-2019, 12:20 PM | #488 | |
Second Lieutenant
86
Rep 293
Posts |
Quote:
I can't stress this enough; BMW simply don't care. |
|
Appreciate
0
|
01-15-2019, 12:21 PM | #489 | |
Major General
3122
Rep 5,681
Posts |
Quote:
In point of fact, one of their Customer Services people tried to tell me yesterday they had no obligation to provide a courtesy car at all but when I said I'm paying for BMW Emergency Assist as part of the extended warranty - and part of those terms and conditions is they give you a car if in an emergency yours isn't repairable - he backed down. Being honest I'm not sure the courtesy car provision from BMW Emergency Assist is open-ended in terms of timing but I didn't want to allow the facts to get in the way of a good argument! |
|
Appreciate
0
|
01-15-2019, 12:32 PM | #490 | |
Captain
391
Rep 810
Posts |
Quote:
I don't know how they're getting away with this? Definitely one for the BBC Watchdog, they love a good car recall scheme and car companies are scared to death of them. Please report back your response from the DVSA! |
|
Appreciate
1
Soul_Glo13347.00 |
01-15-2019, 02:33 PM | #491 |
Major
349
Rep 1,437
Posts |
Call out to BMW Cheltenham - they have put me in a discovery while my 4yo 335d is quarantined. That was decided at 1400 today and by 1600 they found a suitable replacement
I actually was given a choice, so looks like dealers vary enormously |
Appreciate
0
|
01-15-2019, 02:49 PM | #492 |
Private First Class
68
Rep 197
Posts |
Pleased for you, however in my case the dealer wasn't involved whatsoever in dealing with the loan car. BMW UK arranged it with Enterprise. Going to call my dealer tomorrow to see if they can give me a rough idea of when my car will be repaired. If they mention the words 'weeks' or 'months' then I'm gonna kick off and ask them to get involved. I might tell them that I'm happy to keep this pile of sh*t if they contribute to the monthly payments I make for a car I cannot drive due to BMWs complete lack of organisation. How the hell can you recall thousands of cars and not have a plan in place to get the parts needed to replace in a timely fashion? Beggars belief.
|
Appreciate
0
|
01-15-2019, 03:13 PM | #493 | |
Major
349
Rep 1,437
Posts |
Quote:
If you are still paying on lease, I think you well within your rights to demand something similar |
|
Appreciate
0
|
01-16-2019, 03:48 AM | #494 | |
New Member
0
Rep 5
Posts |
Quote:
When Enterprise called I told them exactly the same, they kindly found me the 320 from a different branch and had it ready for me at the dealership the next morning when I returned the 118, they were all very nice about it, didn't at any stage said no you cannot have this or that. Just ask for it! Anyway, 6 days and counting and still no word from BMW on when I will get my car back, so might be driving the 320 for a while... |
|
Appreciate
0
|
01-16-2019, 04:16 AM | #495 |
Private
13
Rep 51
Posts |
My vehicle was recovered on Monday as part of the recall. Lancaster Milton Keynes told me today they have 9 vehicles in the same position with replacement EGR coolers needed to be shipped from Germany.
Story I was told was that BMW UK representative was on site overseeing all the recalls and they were capturing details from the EDR fitted to decide if it would be replaced. Mine it seems falls into this category. The vehicle was occasionally loosing power at 1500 - 2000 rpm / hesitating a little but no other symptoms of an EGR issue / warning light was absent. Rental car from Enterprise has been offered as they are unable to estimate how long the repair will take - I'll see what that they offer. |
Appreciate
0
|
01-16-2019, 06:35 AM | #496 |
yes....spelt with J's
55
Rep 963
Posts |
Eugh......in for our brake fluid service and was informed about the recall officially affecting our car (325d) now.
I told the gent that we had our EGR replaced around 1-2 months ago (when it emptied the entire reservoir) and he advised (and this is the scary bit) that they have discovered that some of the defective EGR part numbers have been extended to include those parts that were used in some replacements, even recent ones :| I mean wtf So now, waiting to hear if this is the case for our car and if so, what colour of Ford Ka we are going to end up with :/ J |
Appreciate
0
|
01-16-2019, 08:42 AM | #497 | |
Captain
518
Rep 944
Posts |
Quote:
The lack of clear information / policy about the permanent fix for the failure is concerning. Simply putting in a replacement cooler of the same design seems flawed, unless they have clearly identified a faulty batch of coolers with a manufacturing flaw. |
|
Appreciate
0
|
01-16-2019, 08:59 AM | #498 |
yes....spelt with J's
55
Rep 963
Posts |
Yeah....they have been caught waving their willies about for sure
I mean, when I drove the car in and asked about a recall on ours.........they checked the system and it said no, they then asked the workshop and were told no, my model was fine 2 weeks later. The car lost ALL of its coolant. The EGR had failed. Now.............its on the recall list On the other hand. My shitbox Clio. Is more dependable. Lets digest that LOL! |
Appreciate
0
|
01-16-2019, 10:53 AM | #499 |
Lieutenant General
6659
Rep 15,858
Posts |
When a product failure is unravelling, it can appear a total fiasco. When BMW first had EGR failures, it wasn't likely thought it would become such a big issue. Hence in the early stages, we can get replacement parts of the same design/part numbers. Plus confusion, as the full understanding is established.
Anyone remember the BMW Nikasil issue/recall? BMW were replacing engines of the same design and bore coating, before they gained the full knowledge and identity/proof of the cause of failure. Some users had a second round of failure, due to the time it took BMW to establish the facts and then make a major change to the engine production. All very frustrating. How BMW deal with it can make all the difference. |
Appreciate
1
Soul_Glo13347.00 |
01-16-2019, 11:21 AM | #500 |
yes....spelt with J's
55
Rep 963
Posts |
Well......we managed to dodge it this time. Apparently our EGR is not included.
Our second replacement rack is knocking. SECOND RACK. omfg And after the brake fluid change.............it feels like braking through marshmallows. I guarantee there is air in there. I am seriously losing the will J |
Appreciate
0
|
01-17-2019, 04:38 AM | #501 | |
Colonel
680
Rep 2,444
Posts
Drives: 2018 630iGT sport
Join Date: Aug 2013
Location: Caloundra, Australia
|
Quote:
One post above, you said it was? I wouldn't view it as a good thing if they're telling you yours isn't covered, as it's not cheap to replace. |
|
Appreciate
0
|
01-17-2019, 05:54 AM | #502 | |
Lieutenant
265
Rep 424
Posts |
Quote:
Good ere innit! |
|
Appreciate
1
Soul_Glo13347.00 |
01-17-2019, 07:50 AM | #503 | |
yes....spelt with J's
55
Rep 963
Posts |
Quote:
I advised that ours had only been replaced a couple of months ago due to "catastrophic failure" as they put it He then told me that BMW have since told dealers that parts that had been used even recently to repair the issue may have still been from the batch that is causing issues. Which is crackers. But was not the case for us luckily although he did say that had been for some customers which had been replaced recently J |
|
Appreciate
0
|
01-17-2019, 07:51 AM | #504 |
Colonel
680
Rep 2,444
Posts
Drives: 2018 630iGT sport
Join Date: Aug 2013
Location: Caloundra, Australia
|
To be fair, given the enormity of the problem, it does seem reasonable to focus efforts on replacing those cars with EGR coolers that have actually failed as a priority.
There is a PUMA on this problem, and this will not go away, so if your car develops the relevant symptoms, it will be checked again and replaced as required. I suspect the reason they are not saying to you to come back in X months is because they have no fucking idea when they can fix the cars they already have littering dealerships across the world with failed EGRs. |
01-17-2019, 07:59 AM | #505 |
yes....spelt with J's
55
Rep 963
Posts |
Well, they did prepare me for the fact that I might not be taking the car home so i think if they did find issue or a culprit part number, it would have been kept
The chap did say they have no choice in the matter but you could sign a disclaimer if you really wanted the car. He told me that they have around 60 customer cars sitting there who have all received "keep you mobile" Enterprise rentals and they have absolutely no sight of any more EGR parts. Seemingly BMW do have them but they have to be spread liberally across all dealershits* *not a typo. J |
Appreciate
0
|
01-17-2019, 02:37 PM | #506 |
Private First Class
35
Rep 112
Posts |
Mine went in on Monday to Sytner Swansea 2013 330d and after inspection i got a call to say its staying there and have had a Nissan puke as a loan car . They did say it would be around 4 weeks at least before they have the parts but i am not bothered as long as the wife has wheels
|
Appreciate
0
|
Post Reply |
Bookmarks |
|
|