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      12-06-2018, 12:52 PM   #1
NicB.
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BMW Complimentary Checkup

Anyone else get emails like this? I view it is an easy way to create a sales opportunity for the dealer. Thoughts? Anyone ever take them up on the offer?

Your 2015 BMW 335 has many great miles behind it. Now through January 31, 2019, visit your BMW dealer for a complimentary, confidence-building vehicle checkup. And for the road ahead, continue the maintenance coverage you're used to with BMW Ultimate Care+. Extended maintenance coverage for your BMW is only available until your BMW reaches 5 years or 60,000 miles, so don't miss this opportunity. Call us to schedule your complimentary checkup today.

Your complimentary checkup includes:
• End-of-warranty check
• Multi-point inspection
• Visual inspection of brakes, tires, suspension, belts, hoses, filters, interior and exterior lights, and wipers
• Fluids inspection and top off
• Battery test
• Check and completion of all recalls and open service campaigns
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      12-06-2018, 12:54 PM   #2
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They want to sell you extended warranty.
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      12-06-2018, 01:15 PM   #3
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Originally Posted by bimmer456 View Post
They want to sell you extended warranty.
I got one too, but my email didn't mention anything about maintenance contracts or warranties. I'll probably take them up on it when I schedule an appointment for my EGR cooler recall.
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      12-06-2018, 04:09 PM   #4
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Just got this email too, is it even worth doing? Will they change my oil?
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      12-06-2018, 05:34 PM   #5
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Got mine today as well... Curious.
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      12-06-2018, 05:38 PM   #6
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You can always say NO. NO means NO.... not NO means YES. It is the same for cars.
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      12-06-2018, 08:09 PM   #7
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Originally Posted by Killakittie View Post
Got mine today as well... Curious.
Why is that curious? They are trying to sell extended warranties. Profit centers for the dealer.
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      12-06-2018, 08:11 PM   #8
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Originally Posted by RCaSH193 View Post
Just got this email too, is it even worth doing? Will they change my oil?
Of course they will change your oil. Not complimentary though.
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      12-06-2018, 11:26 PM   #9
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Why does the dealer not complete a 'while still under Warranty check' and get whatever needs to be done completed while the car is still under Warranty? Tongue planted firmly in cheek.
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      12-07-2018, 02:12 AM   #10
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I've always felt that complimentary checkups are a way for them to find things you need fixed on your car. Easy way to get customers in and then find a leak or a faulty such and such and try to sell you on service.

If anything, I'd get the complimentary check, have them find anything that's wrong, and decide for myself whether I want to do it myself or take it to an indy.
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      12-07-2018, 09:16 AM   #11
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Dealerships don't send such flyers due to a sense of charity or altruism. It is to find something to fix and charge you (or BMW, if still under warranty).
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Last edited by adhrp; 12-07-2018 at 01:49 PM..
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      12-07-2018, 01:42 PM   #12
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Quote:
Originally Posted by frazervalley View Post
Why does the dealer not complete a 'while still under Warranty check' and get whatever needs to be done completed while the car is still under Warranty? Tongue planted firmly in cheek.
My dealer wants to do the necessary/scheduled work under warranty - they still get paid, but from BMW.
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      12-07-2018, 01:52 PM   #13
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Yup got one too. Might as well take it in..warranty runs out in about 5mos. My only gripe is the stereo...i get more static and have since new. I've always attributed it to the HD part and that we have hills/mountains..but I get static even in the flatlands sometimes. I'm just leery of them ripping the stereo out of my dash and causing creaks that I don't have currently............
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      12-08-2018, 05:52 PM   #14
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Quote:
Originally Posted by John in VA View Post
Quote:
Originally Posted by frazervalley View Post
Why does the dealer not complete a 'while still under Warranty check' and get whatever needs to be done completed while the car is still under Warranty? Tongue planted firmly in cheek.
My dealer wants to do the necessary/scheduled work under warranty - they still get paid, but from BMW.
Dealers in the area hate doing warranty work because it pays them a flat amount regardless of hours. So if your dealership has high volume of people in for non-warranty service, techs hate it because the opportunity for more money is capped or limited.
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      12-09-2018, 02:28 AM   #15
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I got the exact same email, same through January 31, 2019 date as well.

I got my car thru Carmax and already have the Maxcare warranty, so i won't be buying any extended warranties from them.

If they can find something to fix and bill BMW for it, so be it; but i don't plan to pay anything out of pocket.
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      12-09-2018, 11:19 AM   #16
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Quote:
Originally Posted by RCaSH193 View Post
Just got this email too, is it even worth doing? Will they change my oil?
They will not.
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      12-10-2018, 07:42 AM   #17
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Yea, that's kind of what I figured when I made the post, it's an easy way to lure people in and then find stuff to "fix" on the car and generate revenue. It's a numbers game in my view. If 100 cars come in and inspections take 1 hour (that's likely high) then that is 100 hours of labor at COST, but then if you get work for even 25 cars at probably 2-4 hours of labor at FULL MARGIN plus margin on parts, you can make some decent profit. Plus, I bet they find something to address for almost every car, and most owners don't know enough about cars to say whether or not it should be fixed, so the dealerships probably do pretty good for themselves.

I can't fault them for it, smart marketing and way to keep a strong relationship with the customer. I'd do the exact same thing if I owned a dealership.

Ironically, after I posted this, my wife and I both got $25 service coupons to BMW and Lexus, so there is another enticing way to get people into the shop.
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      12-11-2018, 12:57 AM   #18
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They have to pay the techs regardless if they have a car to work on or not. Seems like its in their best interest to find something to fix and bill BMW rather have the tech laying around twirling their thumbs.
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