F30POST
F30POST
2012-2015 BMW 3-Series and 4-Series Forum
BMW Garage BMW Meets Register Search Today's Posts Mark Forums Read
BMW 3-Series and 4-Series Forum (F30 / F32) | F30POST > 2012-2019 BMW 3 and 4-Series Forums > General F30 Sedan / F32 Coupe / F36 Gran Coupe Forum > Dropped my car off at Crevier BMW this morning - amazing how rude BMW owners were
European Auto Source
Post Reply
 
Thread Tools Search this Thread
      07-20-2018, 06:38 PM   #23
VCuomo
Private First Class
58
Rep
151
Posts

Drives: 2012 BMW 335i Sportline
Join Date: Jul 2015
Location: SoCal

iTrader: (0)

Wow, I'm really surprised. Crevier is the dealer that sold me my 335i and is where I usually go for warranty work. I've never seen that type of behavior in the half dozen or so times I've been there, so IME what you experienced was very unusual.

I can also say that I've always been treated well there - they have a very good reputation in the area and try hard to keep it that way.
Appreciate 0
      07-20-2018, 06:45 PM   #24
Tribalpinoy911
First Lieutenant
Tribalpinoy911's Avatar
No_Country
64
Rep
320
Posts

Drives: F34
Join Date: Apr 2018
Location: PA

iTrader: (0)

I went to the dealer for service the other day and I cringed really hard. This older guy comes walking in all cocky goes the the service counter and the guy asks what vehicle he drives and he must of been ashamed or something and he says i have an m3 Thinking he could lie? Realizing that this won't help him get the part he needs he quickly stutters and goes "eer oh well its not a m3 its an m line but its a 335." I've never experienced second hand embarrassment this much, I mean everyone listening could see right through him and tell that he was struggling with his ego.

The best part is when theres a line to pick up your car and the valet pulls your vehicle up you can tell everyone standing there dolls out judgement as if they were the man upstairs.

Just filled with pretentious people. Where we know the underlying reason for such attitudes is a sad one.
Appreciate 0
      07-20-2018, 08:08 PM   #25
IK6SPEED
Major General
IK6SPEED's Avatar
United_States
1740
Rep
5,766
Posts

Drives: BMW M3 / AH3
Join Date: Feb 2013
Location: Sacramento, CA

iTrader: (16)

Quote:
Originally Posted by vooonoo View Post
3rd steering rack?... have you looked into lemon law?
There is no lemon law in Canada.

Even if it existed (it doesn't), I doubt any 335i in the Universe is still covered within the term of any Lemon Law.

https://www.cbc.ca/news/business/lem...have-1.2951106
__________________
Stable: F80 / AH3
Past: F80 ZCP / F22 M235i / E89 35is
Appreciate 1
tex26701225.50

      07-20-2018, 09:36 PM   #26
adhrp
Lieutenant
134
Rep
514
Posts

Drives: 2012 328i (F30)
Join Date: Jun 2014
Location: NJ

iTrader: (0)

Quote:
Originally Posted by LMK5 View Post
Where in NJ are you? I grew up in North Bergen in Hudson County.
Central. I'm guessing it is busier in Hudson County, but have not been to dealerships there. I just avoid dealerships unless I *must* go to one. I haven't experienced yelling at dealers like the OP says, but they're just very crowded.
__________________

2012 328i Luxury Line | Glacier Silver/Saddle Brown | Premium pkg | Tech pkg | Cold Weather pkg | Lighting pkg | Park Distance Control | Rear sun shade | Anti-theft alarm system
Appreciate 0
      07-21-2018, 07:23 AM   #27
XxThe_RemedyXx
Captain
United_States
297
Rep
869
Posts

Drives: 2014 335i XDrive
Join Date: Aug 2009
Location: New York

iTrader: (0)

I go to BMW of Ramsey in NJ (formerly Prestige). Everyone is always nice when I'm there and the service facility is great. I only deal with a certain SA there and never had an issue. Customers for the most part are pleasant as well, never seen anything crazy.
__________________
'14 335 xDrive EWG FBO - VRSF Chargepipe - VRSF Downpipe - AA Intercooler - MPE - BM3 Stage 2 93 AGG
Appreciate 0
      07-21-2018, 03:17 PM   #28
Kafkaesque328
Major
Kafkaesque328's Avatar
United_States
426
Rep
1,235
Posts

Drives: 2016 328i M Sport
Join Date: Dec 2013
Location: El A

iTrader: (0)

Quote:
Originally Posted by eraxy View Post
Thats because most BMW owners are multiple times for the same shitty problems at the dealer and getting more angry every time...
This, plus they are wondering why their car they paid $60000 for is having problems their 10 year old Honda Prelude they had in high school never had. And I guess you can stereotype that people with money, especially orange county people with money tend to be more likely to be entitled assholes. But everyones an asshole, regardless of car, especially in southern CA. A-holes everywhere.

I leased my current car from Crevier and the experience was the best car buying process I have ever had. Never dealt with service there. I have had my car serviced at Pacific BMW in Glendale for years and it has always been pleasant, I have always been well taken care of and I have never witnessed people being outwardly rude.
__________________
2016 Black Sapphire 328i | M Sport Pkg. | JB+ | Premium Pkg. | Heated Seats | Driver Assist Pkg. | Navigation | Misc. Coding | 35% Ceramic Tint

Past: 2014 Black 320i | Sport Pkg | BMS Stage 1

Last edited by Kafkaesque328; 07-21-2018 at 03:23 PM.
Appreciate 0
      07-22-2018, 02:27 AM   #29
gds52
Colonel
gds52's Avatar
347
Rep
2,203
Posts

Drives: BMW Z4M Coupe, BMW 328i E93 Co
Join Date: Oct 2011
Location: NJ

iTrader: (0)

Quote:
Originally Posted by BrettKA7 View Post
Quote:
Originally Posted by tex2670 View Post
It's not fair to attribute this to BMW owners. This is a common societal problem.
Not all bmw owners, of course.

Definitely *these* bmw owners. If I only wrote "owners" it would have been unclear whether I was talking about the car owners or dealership owners.
My SA friend told me that's it's mostly 3-series owners who are rude...lol
Appreciate 1
IK6SPEED1739.50

      07-22-2018, 01:12 PM   #30
jjhebigscreen
New Member
2
Rep
10
Posts

Drives: 2014 435IX Coupe
Join Date: Mar 2018
Location: Chicago

iTrader: (0)

Two very good BMW dealers in Chicago Metro

Map of Fields BMW Northfieldmap expand icon
Image
See outside
Fields BMW Northfield
4.8
934 Google reviews
Car dealer in Northfield, Illinois
Located in: FIELDS AUTO GROUP
Address: 700 Frontage Rd, Northfield, IL 60093
Hours: Closed ⋅ Opens 9AM Mon
Phone: (847) 441-5300
Suggest an edit
Fields BMW Northfield
Fields BMW Northfield
on Google


Karl Knauz BMW
4.7
300 Google reviews
BMW dealer in Lake Bluff, Illinois
Located in: Knauz Auto Park
Address: 407 Skokie Hwy, Lake Bluff, IL 60044
Hours: Closed ⋅ Opens 9AM Mon
Phone: (866) 926-5967
Suggest an edit
Karl Knauz BMW
Karl Knauz BMW
on Google
Appreciate 0
      07-23-2018, 08:00 AM   #31
GMWNashville
Colonel
United_States
115
Rep
2,274
Posts

Drives: 16 F80, 12 F25, 06 E90 330i
Join Date: Jan 2008
Location: Nashville, TN

iTrader: (1)

It seems common in the dealership world to have to deal with irate people. Thankfully having left the dealership world I rarely have to deal with it now! For some reason people seem to think that getting angry and being a dick about things will facilitate getting them taken care of faster or in a better manor...which is quite far from the truth.
Appreciate 0
      07-23-2018, 08:11 AM   #32
MSCD
Colonel
MSCD's Avatar
United_States
1460
Rep
2,419
Posts

Drives: 328i Convertible
Join Date: Feb 2016
Location: PA

iTrader: (0)

Garage List
I go to 2 dealers and never saw anyone yelling.... yet. My philosophy is you get more bees with honey....
__________________
2012 BMW 328i E93 | Deep Sea Blue Metallic - 2015 BMW 328i F31 MSport Sports Wagon | Alpine White - BMW CCA DelVal
Appreciate 0
      07-23-2018, 06:45 PM   #33
Mission3
New Member
United_States
2
Rep
7
Posts

Drives: 335i M Sport
Join Date: Jun 2018
Location: Los Angeles

iTrader: (0)

Bought my car at Crevier but take my car to New Century BMW for service. So far I've had nothing but great service.
__________________
2015 335i ///M-Sport 8AT | M Performance Exhaust/Brakes/Suspension | BM3 | VRSF FMIC | AR Design DP | AFE Filter | RES Delete |
Appreciate 0
      07-23-2018, 10:41 PM   #34
Sea-Tac
Major
Sea-Tac's Avatar
United_States
852
Rep
1,127
Posts

Drives: 2108 X3 xDrive30i
Join Date: Apr 2018
Location: Bellevue, Wa

iTrader: (0)

Garage List
Its to bad. I've seen the same thing. But you know something, the owners that really know their cars are better able to discuss problem issues with service advisors and techs. I try to go out of my way to over communicate problems and help the service advisor understand the issue. For the most part service advisors are young people without a lot of automotive experience. How we communicate with them can help them better understand issues and problems.
Appreciate 0
      07-24-2018, 09:28 AM   #35
LMK5
Lieutenant
123
Rep
417
Posts

Drives: 2017 330i Imperial Bloo
Join Date: Aug 2014
Location: Orange County, CA

iTrader: (0)

One thing to remember: SAs are not car people--they're sales people.
Appreciate 0
      07-24-2018, 10:49 AM   #36
paul e
Captain
United_States
330
Rep
638
Posts

Drives: 340i xDrive 6MT
Join Date: Oct 2015
Location: South Carolina

iTrader: (0)

Quote:
Originally Posted by LMK5 View Post
One thing to remember: SAs are not car people--they're sales people.
They’re still people.
Appreciate 0
      07-24-2018, 12:43 PM   #37
Coercion Shaman
Private
Coercion Shaman's Avatar
United_States
26
Rep
72
Posts

Drives: 2018 BMW 440ix GC
Join Date: May 2018
Location: Georgia

iTrader: (0)

Quote:
Originally Posted by LMK5 View Post
One thing to remember: SAs are not car people--they're sales people.
I guess I have been very lucky at BMW dealerships across the US. My SAs have been longer term employees and none recommend more than what I came in to service for or can show that I truly need.
__________________
Also own: 2012 Z4 35is M Sport Adaptive (Atacama Yellow)
Appreciate 0
      07-24-2018, 12:45 PM   #38
buckybadger
BMW forever!
buckybadger's Avatar
145
Rep
687
Posts

Drives: BMW 335i
Join Date: Jan 2009
Location: San Diego, CA

iTrader: (0)

I could never get a good deal from Crevier. They offered the lowest on my trade-in. I ended up buying from San Diego and I got a fair deal.
__________________
2019 BMW M2 Competition - Ordered
2014 BMW 335i
2009 BMW 328i
Appreciate 0
      07-24-2018, 01:45 PM   #39
adhrp
Lieutenant
134
Rep
514
Posts

Drives: 2012 328i (F30)
Join Date: Jun 2014
Location: NJ

iTrader: (0)

Quote:
Originally Posted by Coercion Shaman View Post
I guess I have been very lucky at BMW dealerships across the US. My SAs have been longer term employees and none recommend more than what I came in to service for or can show that I truly need.
You really are lucky. That sort of treatment is found at indys, not dealerships IME. My majority experience at dealerships has been attempts to upsell or even downright lie about what the cause of an issue is and provide an exorbitant repair/replacement quote. I have a trust issue when dealing with dealerships...sales or service.
__________________

2012 328i Luxury Line | Glacier Silver/Saddle Brown | Premium pkg | Tech pkg | Cold Weather pkg | Lighting pkg | Park Distance Control | Rear sun shade | Anti-theft alarm system
Appreciate 0
      07-24-2018, 01:53 PM   #40
LMK5
Lieutenant
123
Rep
417
Posts

Drives: 2017 330i Imperial Bloo
Join Date: Aug 2014
Location: Orange County, CA

iTrader: (0)

Quote:
Originally Posted by adhrp View Post
You really are lucky. That sort of treatment is found at indys, not dealerships IME. My majority experience at dealerships has been attempts to upsell or even downright lie about what the cause of an issue is and provide an exorbitant repair/replacement quote. I have a trust issue when dealing with dealerships...sales or service.
I would agree. SAs at dealerships are under pressure to bring in money from service, not just handle your warranty needs. It really pays to know your car so you can deal with them confidently, same as you would when buying the car from a CA.

I work with a guy who told me that a MB dealership tried to get his wife to replace the motor mounts on her MB at something like 25k miles. When my colleague informed the SA that he was a mechanical engineer he retraced his steps a little. Women are particularly vulnerable when going one-on-one with any service writer.
Appreciate 0
      07-24-2018, 03:30 PM   #41
Kafkaesque328
Major
Kafkaesque328's Avatar
United_States
426
Rep
1,235
Posts

Drives: 2016 328i M Sport
Join Date: Dec 2013
Location: El A

iTrader: (0)

Quote:
Originally Posted by Mission3 View Post
Bought my car at Crevier but take my car to New Century BMW for service. So far I've had nothing but great service.
brothafromanothamotha
__________________
2016 Black Sapphire 328i | M Sport Pkg. | JB+ | Premium Pkg. | Heated Seats | Driver Assist Pkg. | Navigation | Misc. Coding | 35% Ceramic Tint

Past: 2014 Black 320i | Sport Pkg | BMS Stage 1
Appreciate 0
      07-24-2018, 09:48 PM   #42
rphz
Private First Class
30
Rep
122
Posts

Drives: 2014 F32 435xi
Join Date: Nov 2016
Location: Colorado

iTrader: (0)

Quote:
Originally Posted by LMK5 View Post
One thing to remember: SAs are not car people--they're sales people.
No, not all of them anyway. My SA drives in all of the summer CCA Autocross events for many years now as well as owns and drives (not just stores) a number of BMWs. He is very much a car guy knows a lot about BMWs back to the E30 M3. Maybe this is rare but it's not fair to label them all as just sales guys...
Appreciate 0
      07-25-2018, 07:17 AM   #43
Michael Schott
Colonel
303
Rep
2,071
Posts

Drives: 2017 VW GTI Sport
Join Date: Dec 2007
Location: Farmington Hills, MI

iTrader: (0)

Quote:
Originally Posted by Coercion Shaman View Post
I guess I have been very lucky at BMW dealerships across the US. My SAs have been longer term employees and none recommend more than what I came in to service for or can show that I truly need.
I’ve had the same experience. My BMW SA’s were always friendly and knowledgeable. They never tried to sell me services I did not need. My local VW SA on the other hand quoted me $750.00 for the 40,000 mile service which included various engine “treatments”. I had it done at an Indy for under $100.00 and changed the cabin air filter myself.
Appreciate 0
      07-25-2018, 11:29 AM   #44
chiefneil
Major
United_States
556
Rep
1,193
Posts

Drives: 2014 335i M-Sport
Join Date: Sep 2013
Location: Arizona

iTrader: (0)

Quote:
Originally Posted by Tribalpinoy911 View Post
I went to the dealer for service the other day and I cringed really hard. This older guy comes walking in all cocky goes the the service counter and the guy asks what vehicle he drives and he must of been ashamed or something and he says i have an m3 Thinking he could lie? Realizing that this won't help him get the part he needs he quickly stutters and goes "eer oh well its not a m3 its an m line but its a 335." I've never experienced second hand embarrassment this much, I mean everyone listening could see right through him and tell that he was struggling with his ego.
Eh, could be an honest mistake for people who don’t pay attention and get confused by BMW’s “m-sport” marketing crap. I expect it’ll get even more widespread with the upcoming M340i. I bet it happens all the time with MB’s “AMG line” or whatever the hell it’s called.
Appreciate 0
Post Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off


All times are GMT -4. The time now is 01:09 PM.




f30post
Powered by vBulletin® Version 3.7.0
Copyright ©2000 - 2018, Jelsoft Enterprises Ltd.
1Addicts.com, BIMMERPOST.com, E90Post.com, F30Post.com, M3Post.com, ZPost.com, 5Post.com, 6Post.com, 7Post.com, XBimmers.com logo and trademark are properties of BIMMERPOST