[Adriank]

Hi guys

Got a big chip so need the screen replaced, car has hud and bmw tell me a specific screen is needed. Spoke to insurer who got autoglass to do the job, however they tell me they have a 'equivalent' screen that will work with hud and that is what they will be using. Asked about OEM and they want £330 extra to fit. Insurer not interested either.

So I guess question is has anyone worth a hud had the screen replaced with 'equivalent' glass and did the hud still work correctly? I'm guessing if they fit it and it doesn't I can complain and get it done that way but will be loads of hassle.

Thoughts??

[moff]

Interesting issue... I would be double and treble checking that the replacement is HUD ?proof?.

Outside of that unless you pay for the replacement yourself you?re screwed.

[JustChris]

Had HuD and SLD on my M4 and via insurance it only had one screen option the OEM one I believe. They will need to calibrate the KAFAS again too.
M£330 extra seems harsh to me.

[teaston]

I’m surprised Glassman hasn’t commented yet!

[JustChris]

Originally Posted by teaston

I’m surprised Glassman hasn’t commented yet!

[Adriank]

Originally Posted by JustChris

Had HuD and SLD on my M4 and via insurance it only had one screen option the OEM one I believe. They will need to calibrate the KAFAS again too.
M£330 extra seems harsh to me.

What is the KAFAS? I have pushed it with autoglass and insurance but both are adamant the glass they can provide will be correct for HUD. Went up to one of autoglasses 'technical managers'. Is there anything I could do to check the glass before I allow them to install it? Use a bright light to view reflection or something!

[JustChris]

Originally Posted by Adriank

What is the KAFAS? I have pushed it with autoglass and insurance but both are adamant the glass they can provide will be correct for HUD. Went up to one of autoglasses 'technical managers'. Is there anything I could do to check the glass before I allow them to install it? Use a bright light to view reflection or something!

It's the camera in the bit behind the rear view mirror. Depends what options you have etc. However autoglass will have a suitable screen based on your Reg or VIN.

If you're not that fussed about an original I'd be tempted to with their option and keep £300+ in pocket.

[perryo91]

Originally Posted by JustChris

It's the camera in the bit behind the rear view mirror. Depends what options you have etc. However autoglass will have a suitable screen based on your Reg or VIN.

If you're not that fussed about an original I'd be tempted to with their option and keep £300+ in pocket.

Can't the OP just let them do the repair with their aftermarket option and if it doesn't work THEN cause problems?

Just let them do what they want and if you can get it in writing that it will work with HUD and if it doesn't then you can pursue further?

[Novakbmw]

Ok that is New I did not know hud cars need specific windscreens

I know I didn’t tell my insurer I had options on car . They have an excess on the windscreen will they ask for more money as a result .....for a specific windscreen thT works with hud

[JustChris]

Originally Posted by perryo91

Can't the OP just let them do the repair with their aftermarket option and if it doesn't work THEN cause problems?

Just let them do what they want and if you can get it in writing that it will work with HUD and if it doesn't then you can pursue further?

Yes.

[JustChris]

Originally Posted by Novakbmw

Ok that is New I did not know hud cars need specific windscreens

I know I didn’t tell my insurer I had options on car . They have an access on the windscreen will they ask for more money as a result .....for a specific windscreen thT works with hud

Don't worry they should know from your reg or VIN as I said.

[Glassman]

Originally Posted by teaston

I’m surprised Glassman hasn’t commented yet!

You're not really.

OP: equivalent is just a technical word for copy, or fake.

Re: the 'supplement' to cover the cost of an OE screen... the insurer (or issuing broker) is required to disclose these points *before* policy inception (so that you can make an informed decision about the proposal).

[bpc101]

Originally Posted by Glassman

You're not really.

OP: equivalent is just a technical word for copy, or fake.

Re: the 'supplement' to cover the cost of an OE screen... the insurer (or issuing broker) is required to disclose these points *before* policy inception (so that you can make an informed decision about the proposal).

I had 3 new hud screens on my F31, all OEM as the car was less than 3 years old. That was through two insurers (admiral and Aviva).

They did ask about supplying an alternative but only needed to mention the age of the car and it was done with the OEM glass. All done with the original £75 excess.

[BrettKA7]

I had mine replaced about a month ago. OEM is Pilkington and my technical ?Aftermarket? (after being denied OEM BMW) is also Pilkington. The HUD looks just as clear, no double vision or anything of the sort. No blurriness. Thankfully, my glass has no noticeable waviness whatsoever (PPG has been incredibly wavy for me in the past) and I was adamant it CANNOT have any tint at the top because I find that upper tint hideous. If I were to put a BMW decal above the Pilkington logo, you could not find a difference between it and OEM BMW.

Also, Farmers was nice enough to replace every bit of trim surrounding the windscreen with brand new OEM BMW trim straight from the local dealership. Including my peeling cowl moulding.

[Glassman]

Originally Posted by BrettKA7

I had mine replaced about a month ago. OEM is Pilkington and my technical ?Aftermarket? (after being denied OEM BMW) is also Pilkington. The HUD looks just as clear, no double vision or anything of the sort. No blurriness. Thankfully, my glass has no noticeable waviness whatsoever (PPG has been incredibly wavy for me in the past) and I was adamant it CANNOT have any tint at the top because I find that upper tint hideous. If I were to put a BMW decal above the Pilkington logo, you could not find a difference between it and OEM BMW.

Also, Farmers was nice enough to replace every bit of trim surrounding the windscreen with brand new OEM BMW trim straight from the local dealership. Including my peeling cowl moulding.

The best available product is OE. There will be a difference in quality between the OE Pilk screen and the Pilk aftermarket version.

[SilverGrey]

From my previous experience, I would let them do their job and if it’s not right keep on at them until it is. People like Autoglass know their stuff.

My previous car (Golf mk7) needed a new screen. Before the technician even started removing the old one he covered the bonnet and wings in soft material so that nothing would get scratched. The car had various sensors in and around the windscreen which he tested thoroughly. He said they had checked exactly what sort of screen was needed for the exact car.

The only difference I could tell was that the glass had ‘Pilkington’ instead of the VW logo. I was happy with the job and I’m precious about my cars.

[teaston]

Originally Posted by Adriank

Hi guys

Got a big chip so need the screen replaced, car has hud and bmw tell me a specific screen is needed. Spoke to insurer who got autoglass to do the job, however they tell me they have a 'equivalent' screen that will work with hud and that is what they will be using. Asked about OEM and they want £330 extra to fit. Insurer not interested either.

So I guess question is has anyone worth a hud had the screen replaced with 'equivalent' glass and did the hud still work correctly? I'm guessing if they fit it and it doesn't I can complain and get it done that way but will be loads of hassle.

Thoughts??

Is your car still under warranty? If it is apparently BMW won’t fix any problems related to the HUD or camera if you fit a non genuine screen.

[Novakbmw]

So reading the above I.S the short conclusion auto glass can provide a pilkington bmw screen or you must ask tell insurer to provide a genuine bmw windscreen ?

[teaston]

Originally Posted by Novakbmw

So reading the above I.S the short conclusion auto glass can provide a pilkington bmw screen or you must ask tell insurer to provide a genuine bmw windscreen ?

You tell Autoglass it has to be a genuine screen to keep your warranty intact, they then speak to you insurer to get it authorised. It will be a bit of a wait to source the screen though, in total it was two weeks for mine, compared to a couple of days for the non genuine one.

[Adriank]

Originally Posted by teaston

You tell Autoglass it has to be a genuine screen to keep your warranty intact, they then speak to you insurer to get it authorised. It will be a bit of a wait to source the screen though, in total it was two weeks for mine, compared to a couple of days for the non genuine one.

Warranty is expired they would fit OEM if the car was under 3 years old but it's a bit over so they won't. I think my only options are accept the window they offer and check it thoroughly OR pay the £330 and get OEM fitted.

Only sensible choice is let autoglass do it and hope I guess

[Adriank]

Originally Posted by Glassman

The best available product is OE. There will be a difference in quality between the OE Pilk screen and the Pilk aftermarket version.

So what would you recommend in my situation? Insurance really don't want to authorise OEM

[teaston]

Originally Posted by Adriank

Warranty is expired they would fit OEM if the car was under 3 years old but it's a bit over so they won't. I think my only options are accept the window they offer and check it thoroughly OR pay the £330 and get OEM fitted.

Only sensible choice is let autoglass do it and hope I guess

Just get the non one fitted imo.