[canadian33]

Originally Posted by spoolzer

Anyone know if this is normal for a car that has connected services? cc @canadian33

It's a 2017 340x

[IMG][/IMG]

Some customers have reported an issue when creating a profile from the app directly.

My suggestion is create a profile at https://www.bmw-connecteddrive.ca and add your vehicle

There is going to be a new version of the app coming V10, that will fix this issue. We hope to have it out in the next few days

[canadian33]

Originally Posted by mattryan

Will we ever be able to unlock our cars with the app?

Yes, there are a few regulatory and legal topics that we need to address first. We hope to have this available in early 2019

[pokerface]

Originally Posted by spoolzer

Anyone know if this is normal for a car that has connected services? cc @canadian33

It's a 2017 340x

[IMG][/IMG]

Originally Posted by pokerface

Just happened to me as well.

Originally Posted by canadian33

Some customers have reported an issue when creating a profile from the app directly.

My suggestion is create a profile at https://www.bmw-connecteddrive.ca and add your vehicle

There is going to be a new version of the app coming V10, that will fix this issue. We hope to have it out in the next few days

resolved when i plugged my phone to the car directly.

[sgtwilko]

Hello,
The new connected app is not available for iPads. The old one was. Why is it only downloadable on iPhones. Is there any tech limitation to iPad support? If not, why not allow it to be installed on iPads.

[sgtwilko]

Is there an eta for the Android version of the app?

[Sailormannn]

Downloaded v10.0 of BMW Connected and it crashes immediately when it tries to launch.

I’m using an iPhone XS Max and iOS 12.1.1. I checked the App Store reviews for v10.0 and it looks like I’m not alone. It worked fine on previous versions.

Hope for a quick fix

[blue dragon]

Honestly, I have not seen a crappier launch of any product. I've reached out to Canadian33 with no resolution, called BMW assist only to be told they can't see Canadian cars.
I've reached out to my dealership with no success. At this point, I'm paying for functionality that BMW is remiss in delivering.

Not a happy camper. I simply do not get a confirmation code sent to my car when I add it in the new app. The legacy bmw remote app continues to work, but the new app does not.

[canadian33]

Originally Posted by blue dragon

Honestly, I have not seen a crappier launch of any product. I've reached out to Canadian33 with no resolution, called BMW assist only to be told they can't see Canadian cars.
I've reached out to my dealership with no success. At this point, I'm paying for functionality that BMW is remiss in delivering.

Not a happy camper. I simply do not get a confirmation code sent to my car when I add it in the new app. The legacy bmw remote app continues to work, but the new app does not.

Sorry in the delay in response. I don't check or monitor the forums on a daily basis.

I have responded to you via DM with next steps based on the information you have provided.

[canadian33]

Originally Posted by Sailormannn

Downloaded v10.0 of BMW Connected and it crashes immediately when it tries to launch.

I’m using an iPhone XS Max and iOS 12.1.1. I checked the App Store reviews for v10.0 and it looks like I’m not alone. It worked fine on previous versions.

Hope for a quick fix

I am running V10 of the Connected App on an iPhone X with 12.1.1, without issue.

I will however report the crash errors back to the development team.

[canadian33]

Originally Posted by Sailormannn

Downloaded v10.0 of BMW Connected and it crashes immediately when it tries to launch.

I’m using an iPhone XS Max and iOS 12.1.1. I checked the App Store reviews for v10.0 and it looks like I’m not alone. It worked fine on previous versions.

Hope for a quick fix

I reached out to the development team and they have had a few reports of people having issues with V10. Anyone who is experiencing the app crashing, I would appreciate if you can post what device and the iOS version you are running.

If you are having the issue, please try to uninstall, reboot the phone and download and reinstall the Connected App. This may fix the issue.

Thanks

[Sailormannn]

Originally Posted by Sailormannn

Downloaded v10.0 of BMW Connected and it crashes immediately when it tries to launch.

I’m using an iPhone XS Max and iOS 12.1.1. I checked the App Store reviews for v10.0 and it looks like I’m not alone. It worked fine on previous versions.

Hope for a quick fix

Just deleted the app, redownloaded and installed again. After signing in on the app, everything seems to be ok now both in the car and on the app. Must have been a bug on the update. I’ll report back if problem resurfaces

[canadian33]

Originally Posted by sgtwilko

Is there an eta for the Android version of the app?

At this point we do not have a date for the Android version of the app for Canada.

I know many people are waiting for this, and we continue to work with the development team to bring this to the Canadian market.

[blue dragon]

@canadian33 fixed my issue. Thanks again.

[spoolzer]

canadian33 so it seems my account is setup for the US while my car is registered in Canada. Any way I can get that sorted out?

[canadian33]

Originally Posted by spoolzer

canadian33 so it seems my account is setup for the US while my car is registered in Canada. Any way I can get that sorted out?

If you created an account on the US site, you will need to create a new account using a different email on the Canadian site. This is because the email you used on the US site, is now associated to the US market, where your vehicle is Canadian. You can't map a Canadian vehicle to a US account or vice versa.

[rogermach5]

Hi canadian33,

I was wondering if you could please shed some light on this issue I am experiencing, it's been quite a few days now that I can't seem to get the "Stock market widget" to work.

I understand that there are 2 options for the widgets to work:

• If you are using the split screen option (there is no "Stock market widget" here)

• If you are not using the split screen option, then when you go to BMW Online, the widget will show up on the right side of the screen.

Please note that I am doing these steps with my screen not split. And this is what I am getting:

1. In the main iDrive menu, I go to ConnectedDrive:



2. Then I go, to the "BMW Online" option:



3. I get the notification that I will be redirected to the "external search engine..". I hit OK:



4. I am getting an error message on the right side saying "Provider not available", and it has been quite a few days like that :



5. Please note that this is my configuration for my BMW Online under "Settings":




Am I doing something wrong?


Ps. Please note that if I choose a different Widget such as "Flickr", it works fine:




BTW, Would it be possible to have the "Stock market" widget available on the Split screen as well?

[McQueen2014]

Any updates on the timeline for the Android app for the Canadians? I know the Apple/iPhone version had been out for a month or so.

[munna]

canadian33 , in the connected app, I see a new entry called "Transmission Mode: Event Based" in the Enabled Features list. Any insight into what that is or does?

Also, any update on when we can see Skype for Business integration?

[Sailormannn]

Originally Posted by Sailormannn

Just deleted the app, redownloaded and installed again. After signing in on the app, everything seems to be ok now both in the car and on the app. Must have been a bug on the update. I’ll report back if problem resurfaces

Hadn't used the app in a few days, so tried to open today in the car and it crashed immediately. It now crashes both connected and not connected when the app tries to start. There are others complaining on the App Review pages of the same problem.

I tried closing all apps and restarting the iphone, but the problem persists. Have not deleted and reloaded the app yet as did that last time and that appears to be just a temporary fix

I'm using Connected Version 10.0 on an iPhone XS Max running iOS 12.1.2

If Canadian33 has an update if this is a known problem with a fix coming that would be great. canadian33

[Sailormannn]

Originally Posted by Sailormannn

Hadn't used the app in a few days, so tried to open today in the car and it crashed immediately. It now crashes both connected and not connected when the app tries to start. There are others complaining on the App Review pages of the same problem.

I tried closing all apps and restarting the iphone, but the problem persists. Have not deleted and reloaded the app yet as did that last time and that appears to be just a temporary fix

I'm using Connected Version 10.0 on an iPhone XS Max running iOS 12.1.2

If Canadian33 has an update if this is a known problem with a fix coming that would be great. canadian33

V10.0.1 of Connected released today seems to have fixed. Yay

[TheUltimateDrivingManiac]

Hey, canadian33 , is BMW Connected coming to Alexa in Canada?

[McQueen2014]

Originally Posted by McQueen2014

Any updates on the timeline for the Android app for the Canadians? I know the Apple/iPhone version had been out for a month or so.

canadian33 Any updates on the Android side?