ConnectedDrive Upgrades - Canada

bimmerdriver2 · 08-14-2018, 10:28 PM

Quote:

Originally Posted by canadian33

Hello everyone, the error has been fixed and you should now be able to add your vehicles.

I tried adding my vehicle. I had the same problem where it said, "The vehicle cannot be added to your account. Your entry is invalid." I copied the full VIN from bimmer.work. There were no spaces after I pasted it in. I deleted the last character, retyped it and the website magically inserted some spaces. After that, it accepted the VIN, but now it's back to the previous error, "The vehicle cannot be added to your account. Your request cannot be processed at the current time due to a system error. Please try again later."

UPDATE: I tried again and it worked.

canadian33 · 08-15-2018, 07:21 AM

Hello everyone, there is going to be a fix released tomorrow for the issue of not being able to add certain vehicles to your ConnectedDrive account.

canadian33 · 08-15-2018, 09:01 AM

Quote:

Originally Posted by stvding

Hi! I am not able to locate my car in the remote app. I turn off and on the option in idrive. Still can't locate

Send me your VIN and we will test the functionality.

Thanks

stvding · 08-15-2018, 09:10 AM

Quote:

Originally Posted by canadian33

Quote:

Originally Posted by stvding

Hi! I am not able to locate my car in the remote app. I turn off and on the option in idrive. Still can't locate

Send me your VIN and we will test the functionality.

Thanks

WBA3R5C54GK373433

Thanks

BennyJones · 08-15-2018, 10:03 AM

Mine is working now too

Hybrid330e · 08-15-2018, 04:14 PM

I tried and everything was worked ok up to the moment when i entered the code back to the webpage, got an error and now it won't resend the code and wont let me remove the car

DrifterX · 08-15-2018, 04:15 PM

I registered a new account but I haven't added my 340i yet since I'm not around it until later tonight. (For the confirmation code)

Feedback from me: Don't block users from viewing store item details because of the vehicle compatibility check error

"An error occurred during the compatibility check for the selected vehicle
Please contact the BMW ConnectedDrive Customer Support."

McQueen2014 · 08-15-2018, 05:48 PM

Same issue here, cannot register/associate my vehicle with my new account. Oddly, when I log into the app on my phone my car IS there and I am able to initiate actions like locks/unlocks and activate the ventilation.

"The vehicle cannot be added to your account."

pokerface · 08-15-2018, 09:04 PM

As for my experience, website seems to be stuck at “registering your vehicle to ConnectedDrive” (earlier it was giving me invalid code error)

It finally timed out after 10 minutes. Refreshed page and I do see my vehicle and VIN on the site now.

However cannot log into iphone app under the same website credentials.

Smartpat · 08-15-2018, 09:39 PM

Did anyone noticed the price for connected drive pro subscription went up by $100 on the new site? It was $200 a few weeks ago.

bimmerdriver2 · 08-15-2018, 10:24 PM

I can't login anymore. All I'm getting is this error message:

SimSimma · 08-16-2018, 08:55 AM

PM Sent. Thx

canadian33 · 08-16-2018, 09:52 AM

Quote:

Originally Posted by stvding

WBA3R5C54GK373433

Thanks

Please check and see if the vehicle locate functionality is working via the remote app. You may have to log out and back in to refresh the connection.

We made a change in the back end that should have fixed the issue.

Regards

Shawn

stvding · 08-16-2018, 10:52 AM

Quote:

Originally Posted by canadian33

Quote:

Originally Posted by stvding

WBA3R5C54GK373433

Thanks

Please check and see if the vehicle locate functionality is working via the remote app. You may have to log out and back in to refresh the connection.

We made a change in the back end that should have fixed the issue.

Regards

Shawn

Still can't

Funwithdesign · 08-16-2018, 11:16 AM

I was having all kind of problems adding my car and I couldn't remove my car.

Now finally the car is removed but when I try to add again it gives me this error.

"This vehicle does not have a mobile network facility. This means that it cannot be added to your account."

Now I do have everything required for this so I don't know what is going on.

My VIN is WBA1J7C50FV289097.

It's a M235i but still should work the same way.

TheBingoBalls · 08-16-2018, 11:55 AM

Makes sense. There was an increase of complaints regarding logging into the old site and with the introduction of the new method of subscribing a clients ESA, I figured there was an overhaul of sorts.

Hybrid330e · 08-16-2018, 12:28 PM

Quote:

Originally Posted by Funwithdesign

I was having all kind of problems adding my car and I couldn't remove my car.

Now finally the car is removed but when I try to add again it gives me this error.

"This vehicle does not have a mobile network facility. This means that it cannot be added to your account."

Now I do have everything required for this so I don't know what is going on.

My VIN is WBA1J7C50FV289097.

It's a M235i but still should work the same way.

Same happens to me now. I still can use the Remote app to get vehicle info and lock/unlock etc..

Kobylash · 08-16-2018, 01:00 PM

I posted this in the other ConnectedDrive thread but will repost it here for visibility.

I'm encountering an issue where the website throws an error when trying to verify the security code. Requesting a new code after the error does not seem to work either, however removing the car and re-adding it allows me to get a new code.

I've tried this twice now and have gotten the error both times when verifying the code.

bimmerdriver2 · 08-16-2018, 10:15 PM

Quote:

Originally Posted by bimmerdriver2

I can't login anymore. All I'm getting is this error message:

Whatever was causing this problem seems to have gone away. I'm able to login and the system seems to be working. I was able to remotely activate the ventilation, flash the headlights, honk the horn, lock the doors, and send a location.

Tim@codemybimmer · 08-16-2018, 10:32 PM

Quote:

Originally Posted by Kobylash

I posted this in the other ConnectedDrive thread but will repost it here for visibility.

I'm encountering an issue where the website throws an error when trying to verify the security code. Requesting a new code after the error does not seem to work either, however removing the car and re-adding it allows me to get a new code.

I've tried this twice now and have gotten the error both times when verifying the code.

I'm still encountering the same "error" issue with my 2015 X3, which would be the 2nd vehicle i'm trying to register to the account. My 2018 440i GC registered just fine

canadian33 · 08-17-2018, 08:06 AM

Quote:

Originally Posted by Tim@codemybimmer

I'm still encountering the same "error" issue with my 2015 X3, which would be the 2nd vehicle i'm trying to register to the account. My 2018 440i GC registered just fine

Hey, can you send me the VIN of the X3 and we will look into?

Thanks

Hybrid330e · 08-17-2018, 09:21 AM

Quote:

Originally Posted by canadian33

Hey, can you send me the VIN of the X3 and we will look into?

Thanks

Hello Canadian33,

Just wondering, what about the vehicles that receive this error:

"The vehicle cannot be added to your account on the portal.
This vehicle does not have a mobile network facility. This means that it cannot be added to your account."

I recently bought my car used from the dealership and now i am wondering if there is something wrong with it because of this error. The remote app does work as i can see the charge level of the batteries and lock/unlock the car so i do believe it has mobile network connection (?).

Thank you for keeping us posted and for all of your help!

08-15-2018, 07:21 AM	#24
canadian33 Second Lieutenant 160 Rep 206 Posts Drives: 2017 440GC Join Date: Nov 2009 Location: Toronto iTrader: (0)	Hello everyone, there is going to be a fix released tomorrow for the issue of not being able to add certain vehicles to your ConnectedDrive account.
	Appreciate 1 rk60413.50 Quote

08-15-2018, 10:03 AM	#27
BennyJones Private First Class 24 Rep 125 Posts Drives: 2018 Alpine White M Sport F30 Join Date: Jun 2012 Location: Toronto, Ontario iTrader: (1)	Mine is working now too __________________ IG: f30_yyz
	Appreciate 0 Quote

08-15-2018, 04:14 PM	#28
Hybrid330e Member 17 Rep 39 Posts Drives: 330e M Sport F30 LCI Join Date: Jul 2018 Location: Ontario iTrader: (1)	I tried and everything was worked ok up to the moment when i entered the code back to the webpage, got an error and now it won't resend the code and wont let me remove the car
	Appreciate 0 Quote

08-15-2018, 04:15 PM	#29
DrifterX Major 514 Rep 1,055 Posts Drives: 2016 340i M Sport 6MT+RWD Join Date: Sep 2014 Location: Toronto, Ontario iTrader: (1) Garage List 2017 Hyundai IONIQ ... [0.00] 2016 BMW 340i M Sport [0.00]	I registered a new account but I haven't added my 340i yet since I'm not around it until later tonight. (For the confirmation code) Feedback from me: Don't block users from viewing store item details because of the vehicle compatibility check error "An error occurred during the compatibility check for the selected vehicle Please contact the BMW ConnectedDrive Customer Support." __________________ 2016 Estoril Blue II 340i M Sport \| ///MPPSK \| 6MT \| RWD \| Fully Loaded BM3 Stage 2+ 93 \| B58TU HPFP \| VRSF v2 Catted Downpipe \| 550i Clutch
	Appreciate 0 Quote

08-15-2018, 05:48 PM	#30
McQueen2014 Private First Class 75 Rep 106 Posts Drives: 2014 335i xDrive M Sport Join Date: Aug 2018 Location: Vancouver, BC, Canada iTrader: (0) Garage List 2014 BMW 335i xDrive [0.00]	Same issue here, cannot register/associate my vehicle with my new account. Oddly, when I log into the app on my phone my car IS there and I am able to initiate actions like locks/unlocks and activate the ventilation. "The vehicle cannot be added to your account."
	Appreciate 0 Quote

08-15-2018, 09:04 PM	#31
pokerface Colonel 430 Rep 2,524 Posts Drives: F25 X3 N20 / F80 ZCP Join Date: Apr 2006 Location: Toronto iTrader: (1)	As for my experience, website seems to be stuck at “registering your vehicle to ConnectedDrive” (earlier it was giving me invalid code error) It finally timed out after 10 minutes. Refreshed page and I do see my vehicle and VIN on the site now. However cannot log into iphone app under the same website credentials.
	Appreciate 0 Quote

08-15-2018, 09:39 PM	#32
Smartpat New Member 5 Rep 20 Posts Drives: F34 Join Date: Jan 2016 Location: Toronto iTrader: (0)	Did anyone noticed the price for connected drive pro subscription went up by $100 on the new site? It was $200 a few weeks ago.
	Appreciate 0 Quote

08-15-2018, 10:24 PM	#33
bimmerdriver2 First Lieutenant 180 Rep 375 Posts Drives: 2020 M2C DCT Join Date: Apr 2018 Location: Vancouver, BC, Canada iTrader: (0) Garage List 2020 BMW M2 COMPET ... [9.67]	I can't login anymore. All I'm getting is this error message:
	Appreciate 0 Quote

08-16-2018, 08:55 AM	#34
SimSimma Private First Class 8 Rep 104 Posts Drives: 2015 F80 M3 MW Join Date: Jul 2010 Location: Toronto iTrader: (0)	PM Sent. Thx
	Appreciate 0 Quote

08-16-2018, 11:16 AM	#37
Funwithdesign Arsevader 36 Rep 128 Posts Drives: M235i Join Date: Jul 2018 Location: Toronto, Canada iTrader: (0)	I was having all kind of problems adding my car and I couldn't remove my car. Now finally the car is removed but when I try to add again it gives me this error. "This vehicle does not have a mobile network facility. This means that it cannot be added to your account." Now I do have everything required for this so I don't know what is going on. My VIN is WBA1J7C50FV289097. It's a M235i but still should work the same way.
	Appreciate 0 Quote

08-16-2018, 11:55 AM	#38
TheBingoBalls Brigadier General 3817 Rep 4,657 Posts Drives: BMW Join Date: Mar 2011 Location: Toronto, Ontario iTrader: (1) Garage List 2018 F36 BMW 440i x ... [0.00]	Makes sense. There was an increase of complaints regarding logging into the old site and with the introduction of the new method of subscribing a clients ESA, I figured there was an overhaul of sorts.
	Appreciate 0 Quote

08-16-2018, 01:00 PM	#40
Kobylash Enlisted Member 19 Rep 35 Posts Drives: 2018 M4 Comp 6MT Join Date: May 2017 Location: Ottawa, Canada iTrader: (0)	I posted this in the other ConnectedDrive thread but will repost it here for visibility. I'm encountering an issue where the website throws an error when trying to verify the security code. Requesting a new code after the error does not seem to work either, however removing the car and re-adding it allows me to get a new code. I've tried this twice now and have gotten the error both times when verifying the code.
	Appreciate 0 Quote