E-Sys Premium Launcher fails to start E-Sys

GDubYa · 10-07-2016, 08:08 PM

Hi All, I have installed both the E-Sys 3.27.1 and the Premium Launcher V2.5.3 along with the correct PZdata files. I have follows all instructions on installation but the launcher software will not start E-Sys. All that is displayed is the E-Sys splash screen then it closes.

If I manually start E-Sys I can access the car and all the files however when I go to edit and FDL it is asking for a PIN number which it does not have. I presume that is why the launcher needs to start first.

I have uninstalled and reinstalled according to the instructions 3 times now and I know it is not something I am doing wrong, the launcher software is simply broken. Is there anyway of forcing the token to be read by E-Sys without the launcher software.

Before anyone says use the search facility this has been done across numerous coding forums all with no additional help other than saying I have installed incorrectly.

Almaretto · 10-08-2016, 12:51 AM

Are you getting any error message before E-sys closes?

GDubYa · 10-08-2016, 01:07 AM

No errors show just splash screen comes up and then disappears. Everything works up to the point of editing when the pin is required.

Almaretto · 10-08-2016, 02:11 AM

Did you check the logs (C:\Data\Logs)?

GDubYa · 10-08-2016, 02:23 AM

What would I be looking for in the logs?

Almaretto · 10-08-2016, 04:33 PM

Quote:

Originally Posted by GDubYa

What would I be looking for in the logs?

Potentially any additional error messages that may help provide information as to reason launcher is crashing.

The most common reason for a crash is setting memory too high. But, with that, you will get a JAVA machine runtime error popup.

I not exactly sure what the requirements are for launcher, but you could try updating JAVA, vcredist, and .NET framework.

GDubYa · 10-08-2016, 05:45 PM

Thanks for trying to help.

I have checked all the latest version have been installed for Java etc. I have Launcher set to medium memory setting. No Java error, in fact no errors at all it just opens the E-Sys splash screen then shuts.

All I need to know is what pin number to enter into ESYS when it asks for it.

Seems very strange that no one else has this issue.

Almaretto · 10-08-2016, 05:53 PM

You do not need a token to VO code, but one is needed for FDL coding. Launcher creates token as well as provides mapping for FDL coding. The user specifies their own PIN, but the same PIN will not work if you launch E-sys directly (without Launcher) & try functions that require a token.

GDubYa · 10-08-2016, 06:02 PM

Thanks. That is exactly what I thought.

I am trying to do FDL coding which requires the PIN. I have generated a PIN and the FreeToken.est file but without launcher starting ESYS I cant access the token file and hence the PIN does not work.

I am not clear on how Windows firewall may affect the launcher but have allowed the launcher and ESYS itself vi firewall rules.

Almaretto · 10-08-2016, 06:19 PM

Windows Firewall and Antivirus (Defender) do not traditionally cause programs to not work (ie crash). Third party firewalls or antivirus security suites (eg, Norton, Avast, etc) can cause issues with connection to vehicle.

Which operating system are you using?

GDubYa · 10-08-2016, 06:20 PM

Windows 10, and am using both Windows Firewall and Defender, no third party apps.

GDubYa · 10-08-2016, 06:58 PM

Thanks for the PM. Any ideas on contact details for developer?

Almaretto · 10-08-2016, 07:18 PM

Updated PM with contact details. Bimmerpost censored the original message.

Rick4345 · 10-10-2016, 12:31 PM

I had the same problem. Try going to your programs and right click on ESys Premium Launcher. It should say modify or uninstall. Click on modify. That should have a menu that has repair in it. Click on that.

It worked for me. Good luck!!

GDubYa · 10-13-2016, 02:03 PM

Thanks for your suggestion. However when I right click on icon I am not given either a repair or modify option as you have suggested.

Almaretto · 10-13-2016, 02:48 PM

Have you tried E-sys Plus? Did you write developer?

GDubYa · 10-13-2016, 03:42 PM

Yes I have emailed developer but unfortunately no help so far. I am looking at reviewing the event viewer later to see if that helps.

What is plus version?

Almaretto · 10-13-2016, 07:33 PM

Quote:

Originally Posted by GDubYa

Yes I have emailed developer but unfortunately no help so far. I am looking at reviewing the event viewer later to see if that helps.

What is plus version?

E-sys Plus is by Chinese developer. It is alternative to TM's Launcher.

GDubYa · 10-13-2016, 08:06 PM

Where would I be able to get this version from?

Would this also mean only removing the launcher and not esys and pzdata files?

GDubYa · 10-13-2016, 11:56 PM

Attached is screen shot of event viewer showing successful install of launcher followed by errors:

Almaretto · 10-14-2016, 12:32 AM

Quote:

Originally Posted by GDubYa

Where would I be able to get this version from?

Would this also mean only removing the launcher and not esys and pzdata files?

You can have TM Launcher and EsysPlus on same system. I just would not run both at same time. PM sent.

kabongSteve · 10-14-2016, 01:31 AM

I had similar issues, but got A Java Error box showing up behind the ESYS logo.

I searched tokenmaster blog and he mentioned how to install 64 bit version of java runtime.

I did this and all problems went away. I get an error message and PSzDAPI.DLL failing to load, since 32 bit, but hit OK, wait a while and then ESYS appears and I can code away merrily.

Maybe slower, than with DLL, but it works

10-07-2016, 08:08 PM	#1
GDubYa Enlisted Member 6 Rep 30 Posts Drives: 2018 M2 LBB Join Date: Aug 2016 Location: New Zealand iTrader: (0)	E-Sys Premium Launcher fails to start E-Sys Hi All, I have installed both the E-Sys 3.27.1 and the Premium Launcher V2.5.3 along with the correct PZdata files. I have follows all instructions on installation but the launcher software will not start E-Sys. All that is displayed is the E-Sys splash screen then it closes. If I manually start E-Sys I can access the car and all the files however when I go to edit and FDL it is asking for a PIN number which it does not have. I presume that is why the launcher needs to start first. I have uninstalled and reinstalled according to the instructions 3 times now and I know it is not something I am doing wrong, the launcher software is simply broken. Is there anyway of forcing the token to be read by E-Sys without the launcher software. Before anyone says use the search facility this has been done across numerous coding forums all with no additional help other than saying I have installed incorrectly.
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10-08-2016, 12:51 AM	#2
Almaretto Major General 2374 Rep 8,364 Posts Drives: Test Vehicles Join Date: Dec 2015 Location: Mountain View, CA iTrader: (0)	Are you getting any error message before E-sys closes?
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10-08-2016, 01:07 AM	#3
GDubYa Enlisted Member 6 Rep 30 Posts Drives: 2018 M2 LBB Join Date: Aug 2016 Location: New Zealand iTrader: (0)	No errors show just splash screen comes up and then disappears. Everything works up to the point of editing when the pin is required.
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10-08-2016, 02:11 AM	#4
Almaretto Major General 2374 Rep 8,364 Posts Drives: Test Vehicles Join Date: Dec 2015 Location: Mountain View, CA iTrader: (0)	Did you check the logs (C:\Data\Logs)?
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10-08-2016, 02:23 AM	#5
GDubYa Enlisted Member 6 Rep 30 Posts Drives: 2018 M2 LBB Join Date: Aug 2016 Location: New Zealand iTrader: (0)	What would I be looking for in the logs?
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10-08-2016, 05:45 PM	#7
GDubYa Enlisted Member 6 Rep 30 Posts Drives: 2018 M2 LBB Join Date: Aug 2016 Location: New Zealand iTrader: (0)	Thanks for trying to help. I have checked all the latest version have been installed for Java etc. I have Launcher set to medium memory setting. No Java error, in fact no errors at all it just opens the E-Sys splash screen then shuts. All I need to know is what pin number to enter into ESYS when it asks for it. Seems very strange that no one else has this issue.
	Appreciate 0 Quote

10-08-2016, 05:53 PM	#8
Almaretto Major General 2374 Rep 8,364 Posts Drives: Test Vehicles Join Date: Dec 2015 Location: Mountain View, CA iTrader: (0)	You do not need a token to VO code, but one is needed for FDL coding. Launcher creates token as well as provides mapping for FDL coding. The user specifies their own PIN, but the same PIN will not work if you launch E-sys directly (without Launcher) & try functions that require a token.
	Appreciate 0 Quote

10-08-2016, 06:02 PM	#9
GDubYa Enlisted Member 6 Rep 30 Posts Drives: 2018 M2 LBB Join Date: Aug 2016 Location: New Zealand iTrader: (0)	Thanks. That is exactly what I thought. I am trying to do FDL coding which requires the PIN. I have generated a PIN and the FreeToken.est file but without launcher starting ESYS I cant access the token file and hence the PIN does not work. I am not clear on how Windows firewall may affect the launcher but have allowed the launcher and ESYS itself vi firewall rules.
	Appreciate 0 Quote

10-08-2016, 06:19 PM	#10
Almaretto Major General 2374 Rep 8,364 Posts Drives: Test Vehicles Join Date: Dec 2015 Location: Mountain View, CA iTrader: (0)	Windows Firewall and Antivirus (Defender) do not traditionally cause programs to not work (ie crash). Third party firewalls or antivirus security suites (eg, Norton, Avast, etc) can cause issues with connection to vehicle. Which operating system are you using?
	Appreciate 0 Quote

10-08-2016, 06:20 PM	#11
GDubYa Enlisted Member 6 Rep 30 Posts Drives: 2018 M2 LBB Join Date: Aug 2016 Location: New Zealand iTrader: (0)	Windows 10, and am using both Windows Firewall and Defender, no third party apps.
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10-08-2016, 06:58 PM	#12
GDubYa Enlisted Member 6 Rep 30 Posts Drives: 2018 M2 LBB Join Date: Aug 2016 Location: New Zealand iTrader: (0)	Thanks for the PM. Any ideas on contact details for developer?
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10-08-2016, 07:18 PM	#13
Almaretto Major General 2374 Rep 8,364 Posts Drives: Test Vehicles Join Date: Dec 2015 Location: Mountain View, CA iTrader: (0)	Updated PM with contact details. Bimmerpost censored the original message.
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10-10-2016, 12:31 PM	#14
Rick4345 Lieutenant Colonel 470 Rep 1,659 Posts Drives: 2022 WRX World Rally Blue Join Date: Apr 2009 Location: Somewhere iTrader: (13) Garage List 2022 Subaru WRX GT [0.00]	I had the same problem. Try going to your programs and right click on ESys Premium Launcher. It should say modify or uninstall. Click on modify. That should have a menu that has repair in it. Click on that. It worked for me. Good luck!! __________________ Rick
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10-13-2016, 02:03 PM	#15
GDubYa Enlisted Member 6 Rep 30 Posts Drives: 2018 M2 LBB Join Date: Aug 2016 Location: New Zealand iTrader: (0)	Thanks for your suggestion. However when I right click on icon I am not given either a repair or modify option as you have suggested.
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10-13-2016, 02:48 PM	#16
Almaretto Major General 2374 Rep 8,364 Posts Drives: Test Vehicles Join Date: Dec 2015 Location: Mountain View, CA iTrader: (0)	Have you tried E-sys Plus? Did you write developer?
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10-13-2016, 03:42 PM	#17
GDubYa Enlisted Member 6 Rep 30 Posts Drives: 2018 M2 LBB Join Date: Aug 2016 Location: New Zealand iTrader: (0)	Yes I have emailed developer but unfortunately no help so far. I am looking at reviewing the event viewer later to see if that helps. What is plus version?
	Appreciate 0 Quote

10-13-2016, 08:06 PM	#19
GDubYa Enlisted Member 6 Rep 30 Posts Drives: 2018 M2 LBB Join Date: Aug 2016 Location: New Zealand iTrader: (0)	Where would I be able to get this version from? Would this also mean only removing the launcher and not esys and pzdata files?
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10-13-2016, 11:56 PM	#20
GDubYa Enlisted Member 6 Rep 30 Posts Drives: 2018 M2 LBB Join Date: Aug 2016 Location: New Zealand iTrader: (0)	Attached is screen shot of event viewer showing successful install of launcher followed by errors: Attached Images
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10-14-2016, 01:31 AM	#22
kabongSteve Enlisted Member 21 Rep 40 Posts Drives: G20 340i xDrive Join Date: Oct 2016 Location: Australia iTrader: (0)	I had similar issues, but got A Java Error box showing up behind the ESYS logo. I searched tokenmaster blog and he mentioned how to install 64 bit version of java runtime. I did this and all problems went away. I get an error message and PSzDAPI.DLL failing to load, since 32 bit, but hit OK, wait a while and then ESYS appears and I can code away merrily. Maybe slower, than with DLL, but it works
	Appreciate 0 Quote