Deezer gone down...? LTE not 3G after all?

markymark34 · 02-25-2018, 03:24 PM

My Napster is down as well. 3 or 4 days now.

juggsy · 02-26-2018, 01:54 AM

Quote:

Originally Posted by 73henny

UK cars with pro nav and enhanced BT get a 4g connection. Not sure about pro nav without enhanced BT.

Have pro nav without enhanced BT, showing as LTE connection (4G?)

Haven't got the music service but my map updates haven't been working since getting the car, allegedly an issue in Germany despite it working for others

MarcVD · 02-26-2018, 04:24 AM

Différent country (belgium) but same issue here. Online entertainment unable to search or download music, just can play what's already present on disk. Has been like that for at least a week. Displays a message saying 'currently unavailable'. If not solved quickly, will contact my dealer to require a free subscription extension. At the price this service is sold, such a long unavailability is not acceptable. Would my company do the same, we'd be in the news already.

Wibbles · 02-26-2018, 06:25 AM

It's still not working for me.

MalcolmT · 03-01-2018, 01:42 AM

I have had an email from bmw about this

Thanks for your email about Online Entertainment.

I’m afraid that we’re currently experiencing an issue with this feature, resulting in a loss of service. This has been reported to the highest point of escalation at BMW. However, a temporary work-around is available, by using your mobile device. Please note that this “work-around” will require a compatible mobile device, a USB connection and will use your mobile data. I can confirm that once the issue is resolved, I’ll be looking into compensatory measures to be applied to your account due to this temporary loss of service.

I’d like to apologise for any disappointment or concern this maybe causing you and I can only ask for your continued patience at this time. In the meantime, I’d recommend updating the services in your car periodically to implement the “fix” when it’s issued.

Not sure if this works, will try later on. I'm also not sure how to update the services in the car, anyone got any ideas?

Pobsey · 03-01-2018, 02:34 AM

Who did you email?

MalcolmT · 03-01-2018, 02:53 AM

bmwconnecteddrive@bmwfin.com

This is the contact details on the ConnectedDrive website

Pobsey · 03-01-2018, 03:29 AM

Quote:

Originally Posted by MalcolmT

bmwconnecteddrive@bmwfin.com

This is the contact details on the ConnectedDrive website

Thanks, I’ll fire an email across too.

MalcolmT · 03-01-2018, 03:43 AM

I've just tested this fix and it works fine, I connected my phone to the USB port in central armrest storage and shared the Internet on the phone via USB and all good, I can search and download music again.

MalcolmT · 03-01-2018, 09:22 AM

Mine seems back on as normal now so I guess they've fixed the problem

swiffywagbags · 03-13-2018, 04:09 PM

I was experiencing problems at the end of february like the rest of you were. It has been up and running for a few weeks but today there seems to be problems again. It wont search for any music on deezer and just says "time out"

Anyone else??

Spacer · 03-13-2018, 05:46 PM

I’ve lost all of BMW Connected :-(

Rhino at Work · 03-14-2018, 03:23 AM

Driving home last night OE was not downloading. Today it has completely disappeared from the I Drive menu!

RustyBitz · 03-14-2018, 11:12 AM

Quote:

Originally Posted by Rhino at Work

Driving home last night OE was not downloading. Today it has completely disappeared from the I Drive menu!

Same for me, I can't even view the option for apps when the phone is connected.

Mintvilla · 03-14-2018, 01:10 PM

For those that are unsure, LTE is another name (the proper name) for 4G

hudson012003 · 03-15-2018, 05:29 PM

Quote:

Originally Posted by RustyBitz

Same for me, I can't even view the option for apps when the phone is connected.

Picked mine up from the workshop today (sensor replacement). No app’s showing & Connecteddrive tonight still shows the car in the workshop with doors open but obviously now at home

Anyone got any feedback from BMW?

999rigger · 03-16-2018, 03:01 AM

BMW had a problem with all connected drive. Mine is back on now but i had to log in again in the car to get it back.

r6evo · 03-16-2018, 06:33 AM

Ive been having issuew with voice/text entries for sat nav journeys not being found at all. she will not recognise a word i say for any destination. also the App is shoing as connected to the car a few days ago. yet still shows previous journeys.

02-25-2018, 03:24 PM	#23
markymark34 First Lieutenant 18 Rep 319 Posts Drives: 2007 325d M Sport Join Date: Jul 2009 Location: NI iTrader: (0)	My Napster is down as well. 3 or 4 days now.
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02-26-2018, 04:24 AM	#25
MarcVD New Member 13 Rep 27 Posts Drives: 418 dA Join Date: Nov 2017 Location: Belgium iTrader: (0)	Différent country (belgium) but same issue here. Online entertainment unable to search or download music, just can play what's already present on disk. Has been like that for at least a week. Displays a message saying 'currently unavailable'. If not solved quickly, will contact my dealer to require a free subscription extension. At the price this service is sold, such a long unavailability is not acceptable. Would my company do the same, we'd be in the news already.
	Appreciate 0 Quote

02-26-2018, 06:25 AM	#26
Wibbles Coding ECU's remotely 445 Rep 1,176 Posts Drives: M3LR Join Date: May 2012 Location: UK iTrader: (0)	It's still not working for me. __________________ Author of Car Connector - remote ICOM & ENET tool - Built in VPN for easy coding and remote diagnostics Car Connector on YouTube
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03-01-2018, 01:42 AM	#27
MalcolmT Private 9 Rep 65 Posts Drives: 435d Join Date: Jun 2017 Location: Leicester iTrader: (0)	I have had an email from bmw about this Thanks for your email about Online Entertainment. I’m afraid that we’re currently experiencing an issue with this feature, resulting in a loss of service. This has been reported to the highest point of escalation at BMW. However, a temporary work-around is available, by using your mobile device. Please note that this “work-around” will require a compatible mobile device, a USB connection and will use your mobile data. I can confirm that once the issue is resolved, I’ll be looking into compensatory measures to be applied to your account due to this temporary loss of service. I’d like to apologise for any disappointment or concern this maybe causing you and I can only ask for your continued patience at this time. In the meantime, I’d recommend updating the services in your car periodically to implement the “fix” when it’s issued. Not sure if this works, will try later on. I'm also not sure how to update the services in the car, anyone got any ideas?
	Appreciate 0 Quote

03-01-2018, 02:34 AM	#28
Pobsey Lieutenant 185 Rep 475 Posts Drives: 2019 F31 330d / 2010 e87 118d Join Date: Mar 2011 Location: UK iTrader: (0)	Who did you email?
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03-01-2018, 02:53 AM	#29
MalcolmT Private 9 Rep 65 Posts Drives: 435d Join Date: Jun 2017 Location: Leicester iTrader: (0)	bmwconnecteddrive@bmwfin.com This is the contact details on the ConnectedDrive website
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03-01-2018, 03:43 AM	#31
MalcolmT Private 9 Rep 65 Posts Drives: 435d Join Date: Jun 2017 Location: Leicester iTrader: (0)	I've just tested this fix and it works fine, I connected my phone to the USB port in central armrest storage and shared the Internet on the phone via USB and all good, I can search and download music again.
	Appreciate 0 Quote

03-01-2018, 09:22 AM	#32
MalcolmT Private 9 Rep 65 Posts Drives: 435d Join Date: Jun 2017 Location: Leicester iTrader: (0)	Mine seems back on as normal now so I guess they've fixed the problem
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03-13-2018, 04:09 PM	#33
swiffywagbags Enlisted Member 56 Rep 49 Posts Drives: 335d M Sport Join Date: Sep 2017 Location: Yorkshire iTrader: (0)	I was experiencing problems at the end of february like the rest of you were. It has been up and running for a few weeks but today there seems to be problems again. It wont search for any music on deezer and just says "time out" Anyone else?? __________________ 2018 BMW M3 Competition Package
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03-13-2018, 05:46 PM	#34
Spacer First Lieutenant 74 Rep 378 Posts Drives: M135i, becoming an X3! Join Date: Jul 2006 Location: UK iTrader: (0) Garage List 2003 E46 330ci Sport [0.00]	I’ve lost all of BMW Connected :-(
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03-14-2018, 03:23 AM	#35
Rhino at Work Major 714 Rep 1,240 Posts Drives: G21 330i Portimao Blue Join Date: Aug 2012 Location: Yorkshire iTrader: (0)	Driving home last night OE was not downloading. Today it has completely disappeared from the I Drive menu! __________________ Current: Portimao Blue G21 330i Previous: EB F30 340i Shadow Edition Previous: EB F30 330d xdrive
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03-14-2018, 01:10 PM	#37
Mintvilla Private First Class 42 Rep 121 Posts Drives: F30 335D M Sport Join Date: Jun 2017 Location: Nottingham iTrader: (0)	For those that are unsure, LTE is another name (the proper name) for 4G
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03-16-2018, 03:01 AM	#39
999rigger First Lieutenant 88 Rep 314 Posts Drives: F33 4 Series Convertible Join Date: Sep 2016 Location: Sheffield iTrader: (0)	BMW had a problem with all connected drive. Mine is back on now but i had to log in again in the car to get it back.
	Appreciate 0 Quote

03-16-2018, 06:33 AM	#40
r6evo New Member 9 Rep 21 Posts Drives: 2017 BMW 420d Join Date: Jan 2018 Location: Manchester iTrader: (0)	Sat Nav voice / iphone app not working Ive been having issuew with voice/text entries for sat nav journeys not being found at all. she will not recognise a word i say for any destination. also the App is shoing as connected to the car a few days ago. yet still shows previous journeys.
	Appreciate 0 Quote