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BMW 3-Series and 4-Series Forum (F30 / F32) | F30POST > Technical Forums > Mechanical Maintenance and TSBs: Break-in / Oil & Fluids / Servicing / TSBs and Service Bulletin > BMW Ult. Care not covering brake/rotors (rant)
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      10-23-2020, 06:50 PM   #1
ohsoasn
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Angry BMW Ult. Care not covering brake/rotors (rant)

I have a '16 435i I bought in 2018 with CPO. The CPO is expiring soon but I also have the Ultimate Care +2 which covers brake pads + rotors which is the subject of this post. The brakes have been squeaking on accel and decel around 10-15mph so I brought it in for a diagnosis. The advisor said it was caused by brake dust and there's a lip on the rotor. He quoted me $1100 to "disassemble and clean front and rear" or "replace front brakes and rotors for $1966." I told them the Ult. Care says it covers brakes and rotors once they're at the replacement limit (I'm close but not there yet) but he says even if they were at the limit it wouldn't be covered because it's not wear and tear, it's due to brake dust.

I am livid lmao. I was like is he really trying to tell me that brake dust is not normal? Brakes give off brake dust when used?? Then he says "of course brakes are going to have brake dust, you as the owner still need to wash and clean. The reason is due to brake dust building up and not being cleaned as needed." I wash my car twice a month and I clean the rims and brakes the best I can without taking the entire wheel and brake assembly off. I don't have the tools to take off the wheel/brakes/rotors, nor do I know how - and even if I did, I bought the warranty for $2500 for a reason?? It covers 72mth or 100k mi. I'm currently at 34k mi.

Also when I looked on the forums about how much it costed others to do all 4 pads + rotors + labor for a similar year they were quoted around $1500 - $2000. BMW SF really wanted me to pay $1900 for JUST THE FRONTS?? Or $1100 to take them off, clean, and put them back on?? I don't understand.

Last edited by ohsoasn; 10-23-2020 at 06:59 PM..
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      10-23-2020, 09:10 PM   #2
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I think you're going about this the wrong way; you're trying to remedy an issue through warranty rather than maintenance.

Clean the wheels/rotors/calipers with Sonax Full Effect, do some panic stops from 60mph to get rid of the squeak.

Take the car into Service for your annual service inspection and ask them about the brake condition for replacement as part of maintenance - especially if the wear sensor is tripped.
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      10-23-2020, 10:36 PM   #3
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Quote:
Originally Posted by ohsoasn View Post
I don't understand.
I do. He's a thief. Brake dust doesn't cause brakes to squeak. If it did every BMW on the road would squeak. The pads probably need to be re-lubricated. A ridge on the rotors is normal, doesn't cause noise, and it's easily removed. You're looking at a 2 to 3 hour job, with the only part cost being fifty cents worth of brake grease. It's not complicated either, well within the skill set of the average high school home mechanic.
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      10-24-2020, 03:03 PM   #4
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I suspect the dealer won't get reimbursed for early rotor/pad replacement if the wear sensors haven't tripped. This is normal.

Just pay for the dealer or Indy to reapply grease on the back of the pads and keep it moving.

Something for you and everyone else to remember is that dealerships have a huge amount of overhead, much of it because of the demands by BMWNA, which is why they're so expensive.
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      10-24-2020, 04:08 PM   #5
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True, the profit on car sales is almost non-existent, so the service department is by necessity the dealership cash cow. But the quoted $1100 for a three hour job is highway robbery.
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      10-30-2020, 10:03 PM   #6
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You would think BMW SF would know a thing or two about lubing things?
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      10-30-2020, 10:42 PM   #7
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Is that a K-Y joke?
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      10-31-2020, 01:05 AM   #8
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Yeah I think I was in for a discounted oil change and they said your rears are at 4mm so if you want them replaced it will be $799. I laughed and said I just ordered rotors, pads and a sensor for $200. I’ll take care of it on my days off. I have no warranty or extended warranty.

Rears replaced at 48k and fronts at 65k.

I just do it all. Pads, rotors and sensor. I did a brake fluid flush when I did the fronts. Tested 0% for moisture.

But the bottle was $11 and it was enough to flush the whole system so I will do it every two years.
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      10-31-2020, 08:46 AM   #9
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And that's why they offer discounted oil changes etc. Get you into the shop, then find anything else that they can possible sell you at twice the price you should be paying. The Spirit of P.T. Barnum lives on.
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