12-18-2015, 09:55 AM | #1 |
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Never ever try going to Laurel BMW of westmont
This dealership puts all dealerships to shame.
The level of unprofessionalism at all levels of that dealership is shocking, it's basically run by idiots who don't know a hood from a trunk. I was defrauded by my SA first likely due to to him just being and idiot and not know anything about the N54/N55 engines(not acceptable). Then, after I was forced to shell out $900 to fix a broken charge pipe that should have been warrantied, I fought tooth and nail but they stuck to their guns and never once took any responsibility. I eventually caved and just needed my car back, so I paid to have the job done. Months later I find this issue is not only possible (dealership claimed a charge pipe breaking is simply impossible) but very common and I was charged over 4x what I would have paid In a reasonable shop and should have paid $0 under warranty. I tried to bring it back up with the Service and then General managers, Patrick Womack and Steve Olsen are experienced con artists and warranty fraudsters. Just google Patrick Womack Laurel BMW, there are similar complaints about him rejecting warranty claims to pocket customer cash at a jacked up rate back when he was the SM, now he's the GM stay far away from there. Their final response to me was that, "This happened in July, now it's December. End of story." (this was 2 months after I tried contacting them about it, they proved impossible to get ahold of without direct intervention by BMW NA, which happened... 4 times) Apparently at Laurel of BMW there is a very short statue of limitations on fraud. Never go or you will be scammed. Also they are going to break your car. When I started working on my car myself I found so many things broken, all previous work was done by Perillo BMW and more recently Laurel BMW, I've already spent over $600 replacing trim, clips, under bolts, nuts, clamps, and other items that were damaged by the dealership service center.
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13' 335xi, ACF Tuned, ACF Stage 3 Turbo Kit (67mm),PDU PI, ACF Stage 4 LPFP, M-Perf Brakes, AEM CM10 Meth/Nitro, CG DR-1 + VS-1 3.5" Turboback, AFe S2 CAI+Ram Scoop, ER Chargepipe, Wagner EVOII Comp. FMIC, Stop-Tech SS Brake Lines, BMS Sport Oil Cooler Valve+Spacers F10mm R15mm, 19" Bridgestone Potenzas, KW EDC Coilovers, CF Seibon Hood + CSL trunk. Track:Pagid Race Pads, Stop-Tech Custom Pads Front+Rear Racing Tow Hooks
Last edited by cryptocar; 07-11-2016 at 06:46 PM.. Reason: clarity, formatting, readability |
12-18-2015, 11:49 AM | #2 |
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I have had some Dinan stuff installed at Laurel, dealt with
Jason Wnek and he was good. Maybe try a different SA, their Sales stuff are pretty bad though (tried to do my euro delivery through them). Elmhurst has always been good for me but it's a bit of a drive. Keep in mind some SAs/Dealerships are more mod friendly then others. Nice car btw
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12-18-2015, 01:41 PM | #3 | |
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13' 335xi, ACF Tuned, ACF Stage 3 Turbo Kit (67mm),PDU PI, ACF Stage 4 LPFP, M-Perf Brakes, AEM CM10 Meth/Nitro, CG DR-1 + VS-1 3.5" Turboback, AFe S2 CAI+Ram Scoop, ER Chargepipe, Wagner EVOII Comp. FMIC, Stop-Tech SS Brake Lines, BMS Sport Oil Cooler Valve+Spacers F10mm R15mm, 19" Bridgestone Potenzas, KW EDC Coilovers, CF Seibon Hood + CSL trunk. Track:Pagid Race Pads, Stop-Tech Custom Pads Front+Rear Racing Tow Hooks
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12-18-2015, 03:21 PM | #4 |
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Sorry about that OP but why would you pay $900 to fix the charge pipe?
Get a better quality Evolution Racewerks CP instead
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12-18-2015, 05:37 PM | #5 | |
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I fought tooth and nail to get them to warranty it at first since their story of "this just never happens" didn't make sense, and conflicted with another dealership, but I just gave in, because I needed my car back for work. I had no idea there was even an option for upgraded CPs, nor did I even know what they were before the incident happened. Only a month or 2 after I found ER's website and read their product description and saw the price for the pipe and realized damn, they scammed me. From that instant on I went crazy (still going a little crazy) and went FBO within a month, got the ER CP, both TIC and TBIC, along with their FMIC, so now I've got a charge air system ready for some serious boost. I also got my DP from ER, love their products.
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13' 335xi, ACF Tuned, ACF Stage 3 Turbo Kit (67mm),PDU PI, ACF Stage 4 LPFP, M-Perf Brakes, AEM CM10 Meth/Nitro, CG DR-1 + VS-1 3.5" Turboback, AFe S2 CAI+Ram Scoop, ER Chargepipe, Wagner EVOII Comp. FMIC, Stop-Tech SS Brake Lines, BMS Sport Oil Cooler Valve+Spacers F10mm R15mm, 19" Bridgestone Potenzas, KW EDC Coilovers, CF Seibon Hood + CSL trunk. Track:Pagid Race Pads, Stop-Tech Custom Pads Front+Rear Racing Tow Hooks
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12-30-2015, 12:09 PM | #6 |
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You should call BMW NA. Leave bad reviews on all their pages. Email blast to high level execs or anyone in the company really.
Just make their lives hell.
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12-30-2015, 12:29 PM | #7 | |
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13' 335xi, ACF Tuned, ACF Stage 3 Turbo Kit (67mm),PDU PI, ACF Stage 4 LPFP, M-Perf Brakes, AEM CM10 Meth/Nitro, CG DR-1 + VS-1 3.5" Turboback, AFe S2 CAI+Ram Scoop, ER Chargepipe, Wagner EVOII Comp. FMIC, Stop-Tech SS Brake Lines, BMS Sport Oil Cooler Valve+Spacers F10mm R15mm, 19" Bridgestone Potenzas, KW EDC Coilovers, CF Seibon Hood + CSL trunk. Track:Pagid Race Pads, Stop-Tech Custom Pads Front+Rear Racing Tow Hooks
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12-31-2015, 06:21 PM | #8 |
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not this bad but for me i called BMW headquarter and they tried to help me out. Any BMW dealerships should be afraid of getting bad reviews and surveys because BMW headquarter actually do something about the surveys and reviews they receive.
Thats whats good about BMW from my experience Also leave bad review on BBB and Consumer Report
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12-31-2015, 07:10 PM | #9 | |
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13' 335xi, ACF Tuned, ACF Stage 3 Turbo Kit (67mm),PDU PI, ACF Stage 4 LPFP, M-Perf Brakes, AEM CM10 Meth/Nitro, CG DR-1 + VS-1 3.5" Turboback, AFe S2 CAI+Ram Scoop, ER Chargepipe, Wagner EVOII Comp. FMIC, Stop-Tech SS Brake Lines, BMS Sport Oil Cooler Valve+Spacers F10mm R15mm, 19" Bridgestone Potenzas, KW EDC Coilovers, CF Seibon Hood + CSL trunk. Track:Pagid Race Pads, Stop-Tech Custom Pads Front+Rear Racing Tow Hooks
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01-01-2016, 04:55 AM | #10 |
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people like that need to be really fired. i hope you can sort this out if you have time.
It would be nice if those customers can file a law suit against those con artists. BMW would probably try to settle it down before things get worse.
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01-01-2016, 07:07 AM | #11 | |
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13' 335xi, ACF Tuned, ACF Stage 3 Turbo Kit (67mm),PDU PI, ACF Stage 4 LPFP, M-Perf Brakes, AEM CM10 Meth/Nitro, CG DR-1 + VS-1 3.5" Turboback, AFe S2 CAI+Ram Scoop, ER Chargepipe, Wagner EVOII Comp. FMIC, Stop-Tech SS Brake Lines, BMS Sport Oil Cooler Valve+Spacers F10mm R15mm, 19" Bridgestone Potenzas, KW EDC Coilovers, CF Seibon Hood + CSL trunk. Track:Pagid Race Pads, Stop-Tech Custom Pads Front+Rear Racing Tow Hooks
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05-11-2016, 04:16 PM | #13 | |
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05-11-2016, 04:19 PM | #14 | ||
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13' 335xi, ACF Tuned, ACF Stage 3 Turbo Kit (67mm),PDU PI, ACF Stage 4 LPFP, M-Perf Brakes, AEM CM10 Meth/Nitro, CG DR-1 + VS-1 3.5" Turboback, AFe S2 CAI+Ram Scoop, ER Chargepipe, Wagner EVOII Comp. FMIC, Stop-Tech SS Brake Lines, BMS Sport Oil Cooler Valve+Spacers F10mm R15mm, 19" Bridgestone Potenzas, KW EDC Coilovers, CF Seibon Hood + CSL trunk. Track:Pagid Race Pads, Stop-Tech Custom Pads Front+Rear Racing Tow Hooks
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