ConnectedDrive Upgrades

canadian33 · 08-13-2018, 12:11 PM

Hello Everyone,

I want to let you know that we have made some changes and upgrades to ConnectedDrive in Canada. These changes are part of the requirements to bring the Connected App to Canada, along with new features and functionality.

The first change is we have moved to a new back end for ConnectedDrive which means customers will need to re-register for ConnectedDrive in Canada at the new Portal. The link is https://www.bmw-connecteddrive.ca

Customer's can now create their own ConnectedDrive account and map vehicles themselves. There is also the ability to have multiple vehicles associated to one user.

Once you create a new account, you will need the full VIN of your vehicle to add it to your account. Once added, a PIN code is sent to the vehicle which must be verified in the portal in order to complete the mapping process.

We haven also fixed the issues with the remote app for Point of Interest (POI) searches and destination downloads. You will have to use your new account details as the old account information is no longer valid.

I know this took longer than expected, but we had to wait until this new back end was implemented before the fix could go into production. We have always remain committed to you the customer and getting these issues fixed while we wait for the new Connected App.

Which brings me to my last point. We have confirmed that the Connected App will launch in Canada in October. I am sure that this is later than some had hoped for, but I can tell you that even this date was a stretch as Canada had been pushed into 2019 based on resources constraints.

Please leave me any feedback that you might have on the new portal and store. We are looking forward to this new chapter in ConnectedDrive and digital services for the Canadian market.

chatoyer · 08-13-2018, 01:02 PM

Brilliant! Thanks for the update, canadian33. Appreciate the hard work you and others are putting into this.

Just registered and tried to add my car, but came back with a system error. Likely short term, so will try again later.

Thanks again!

- David

Vinboyblue · 08-13-2018, 01:18 PM

Quote:

Originally Posted by chatoyer

Brilliant! Thanks for the update, canadian33. Appreciate the hard work you and others are putting into this.

Just registered and tried to add my car, but came back with a system error. Likely short term, so will try again later.

Thanks again!

- David

I'm receiving a similar error, saying the vehicle cannot be added.

canadian33 · 08-13-2018, 01:32 PM

Quote:

Originally Posted by chatoyer

Brilliant! Thanks for the update, canadian33. Appreciate the hard work you and others are putting into this.

Just registered and tried to add my car, but came back with a system error. Likely short term, so will try again later.

Thanks again!

- David

Can you take a screenshot of the error and send it to me?

We will investigate.

Thanks

pokerface · 08-13-2018, 01:50 PM

^ Same (sent you a PM)

sukhparm.7 · 08-13-2018, 02:49 PM

I get the following message when i try to add my car.

M2Rush · 08-13-2018, 03:21 PM

When are we going to get a sale like they have annually over in the US? The sale where they drop the traffic update subscription to $30 a year. Is it ever going to happen?

tommytexter · 08-13-2018, 03:38 PM

Quote:

Originally Posted by canadian33

Can you take a screenshot of the error and send it to me?

We will investigate.

Thanks

I got the same error too.

Vinboyblue · 08-13-2018, 04:23 PM

Quote:

Originally Posted by sukhparm.7

I get the following message when i try to add my car.

SAme error.

farbmw · 08-13-2018, 04:51 PM

Quote:

Originally Posted by sukhparm.7

I get the following message when i try to add my car.

Quote:

Originally Posted by canadian33

Can you take a screenshot of the error and send it to me?

We will investigate.

Thanks

I get the same error message.

bimmerdriver2 · 08-14-2018, 12:17 AM

Same system error here.

GC4UrMom · 08-14-2018, 06:24 AM

I got a different error as of Tuesday August 14th. Attached

canadian33 · 08-14-2018, 07:43 AM

Hello everyone, the error has been fixed and you should now be able to add your vehicles.

GC4UrMom · 08-14-2018, 07:48 AM

Quote:

Originally Posted by canadian33

Hello everyone, the error has been fixed and you should now be able to add your vehicles.

I check my vin many time and no typo but it said my vehicle is invalid. Any clue what I should do next? Yes I typed in all 17 characters.

Update: when I copy and paste from the notes I store, it doesn't have the space but I retype and it automatically insert spaces between sets of characters and now works. Thanks for the update.

canadian33 · 08-14-2018, 09:15 AM

Quote:

Originally Posted by GC4UrMom

I check my vin many time and no typo but it said my vehicle is invalid. Any clue what I should do next? Yes I typed in all 17 characters.

Update: when I copy and paste from the notes I store, it doesn't have the space but I retype and it automatically insert spaces between sets of characters and now works. Thanks for the update.

Send me your full VIN and I will have the team investigate.

rk604 · 08-14-2018, 01:47 PM

same error, sent you a PM

on a side note -- you should become the representative on this forum for BMW Canada. I feel like the people in this forum are huge advocates for BMW and will talk about this through word of mouth. I found this post from our group chat --- so its working!

GC4UrMom · 08-14-2018, 02:43 PM

Quote:

Originally Posted by canadian33

Quote:

Originally Posted by GC4UrMom

I check my vin many time and no typo but it said my vehicle is invalid. Any clue what I should do next? Yes I typed in all 17 characters.

Update: when I copy and paste from the notes I store, it doesn't have the space but I retype and it automatically insert spaces between sets of characters and now works. Thanks for the update.

Send me your full VIN and I will have the team investigate.

Thanks for the support. As indicated by my updated post, it's working.

So I tested two things that I frequently used and here is the result:

(1) sending location of interested to the car after the search in the map tab.
Result: it said sent but I did not have time to verify since since I am away from the car. Will update you in two days cuz I am away.

(2) remote lock the car
Result: tried sending after minute gives an error (attached)

canadian33 · 08-14-2018, 03:08 PM

Quote:

Originally Posted by GC4UrMom

Thanks for the support. As indicated by my updated post, it's working.

So I tested two things that I frequently used and here is the result:

(1) sending location of interested to the car after the search in the map tab.
Result: it said sent but I did not have time to verify since since I am away from the car. Will update you in two days cuz I am away.

(2) remote lock the car
Result: tried sending after minute gives an error (attached)

Once you successfully register on the new portal and map your vehicle, you will need to log out of the remote app and then back in with the credentials you just setup.

Even if they were the same username and password, you will still need to log out and back in as the old username pointed to a different backend.

Let me know if that fixes the remote services issue.

Regards

ConnectedDrive Canada

farbmw · 08-14-2018, 03:24 PM

Quote:

Originally Posted by canadian33

Once you successfully register on the new portal and map your vehicle, you will need to log out of the remote app and then back in with the credentials you just setup.

Even if they were the same username and password, you will still need to log out and back in as the old username pointed to a different backend.

Let me know if that fixes the remote services issue.

Regards

ConnectedDrive Canada

Did it and it was successful in sending to address!!

Thanks brother!!!

GC4UrMom · 08-14-2018, 03:31 PM

Quote:

Originally Posted by canadian33

Quote:

Originally Posted by GC4UrMom

Thanks for the support. As indicated by my updated post, it's working.

So I tested two things that I frequently used and here is the result:

(1) sending location of interested to the car after the search in the map tab.
Result: it said sent but I did not have time to verify since since I am away from the car. Will update you in two days cuz I am away.

(2) remote lock the car
Result: tried sending after minute gives an error (attached)

Once you successfully register on the new portal and map your vehicle, you will need to log out of the remote app and then back in with the credentials you just setup.

Even if they were the same username and password, you will still need to log out and back in as the old username pointed to a different backend.

Let me know if that fixes the remote services issue.

Regards

ConnectedDrive Canada

Did that cuz I use different password. Still no luck sending lock vehicle.

Tim@codemybimmer · 08-14-2018, 06:47 PM

No problem adding my 2018 440i GC.

However, I get an error for my 2015 X3 saying:

Error: The vehicle cannot be added to your account.

stvding · 08-14-2018, 08:10 PM

Quote:

Originally Posted by canadian33

Quote:

Originally Posted by GC4UrMom

Thanks for the support. As indicated by my updated post, it's working.

So I tested two things that I frequently used and here is the result:

(1) sending location of interested to the car after the search in the map tab.
Result: it said sent but I did not have time to verify since since I am away from the car. Will update you in two days cuz I am away.

(2) remote lock the car
Result: tried sending after minute gives an error (attached)

Once you successfully register on the new portal and map your vehicle, you will need to log out of the remote app and then back in with the credentials you just setup.

Even if they were the same username and password, you will still need to log out and back in as the old username pointed to a different backend.

Let me know if that fixes the remote services issue.

Regards

ConnectedDrive Canada

Hi! I am not able to locate my car in the remote app. I turn off and on the option in idrive. Still can't locate

08-13-2018, 12:11 PM	#1
canadian33 Second Lieutenant 160 Rep 206 Posts Drives: 2017 440GC Join Date: Nov 2009 Location: Toronto iTrader: (0)	ConnectedDrive Upgrades - Canada Hello Everyone, I want to let you know that we have made some changes and upgrades to ConnectedDrive in Canada. These changes are part of the requirements to bring the Connected App to Canada, along with new features and functionality. The first change is we have moved to a new back end for ConnectedDrive which means customers will need to re-register for ConnectedDrive in Canada at the new Portal. The link is https://www.bmw-connecteddrive.ca Customer's can now create their own ConnectedDrive account and map vehicles themselves. There is also the ability to have multiple vehicles associated to one user. Once you create a new account, you will need the full VIN of your vehicle to add it to your account. Once added, a PIN code is sent to the vehicle which must be verified in the portal in order to complete the mapping process. We haven also fixed the issues with the remote app for Point of Interest (POI) searches and destination downloads. You will have to use your new account details as the old account information is no longer valid. I know this took longer than expected, but we had to wait until this new back end was implemented before the fix could go into production. We have always remain committed to you the customer and getting these issues fixed while we wait for the new Connected App. Which brings me to my last point. We have confirmed that the Connected App will launch in Canada in October. I am sure that this is later than some had hoped for, but I can tell you that even this date was a stretch as Canada had been pushed into 2019 based on resources constraints. Please leave me any feedback that you might have on the new portal and store. We are looking forward to this new chapter in ConnectedDrive and digital services for the Canadian market.
	Appreciate 7 pokerface429.50 DrifterX514.00 M2Rush82.50 larrylam646370.50 kssxs34.50 Bavarianborn2.00 GC4UrMom20.50 Tweet Quote

08-13-2018, 01:02 PM	#2
chatoyer First Lieutenant 80 Rep 333 Posts Drives: 2021 X3 m40i Join Date: Apr 2013 Location: Canada iTrader: (0)	Brilliant! Thanks for the update, canadian33. Appreciate the hard work you and others are putting into this. Just registered and tried to add my car, but came back with a system error. Likely short term, so will try again later. Thanks again! - David
	Appreciate 1 Vinboyblue165.00 Quote

08-13-2018, 01:50 PM	#5
pokerface Colonel 430 Rep 2,524 Posts Drives: F25 X3 N20 / F80 ZCP Join Date: Apr 2006 Location: Toronto iTrader: (1)	^ Same (sent you a PM)
	Appreciate 0 Quote

08-13-2018, 02:49 PM	#6
sukhparm.7 Second Lieutenant 48 Rep 225 Posts Drives: 2015 335i Msport Join Date: Aug 2017 Location: Barrie iTrader: (0)	I get the following message when i try to add my car. Attached Images
	Appreciate 0 Quote

08-13-2018, 03:21 PM	#7
M2Rush First Lieutenant 83 Rep 348 Posts Drives: 2014 BSM 335i x-drive Join Date: Aug 2017 Location: The 6 iTrader: (1)	When are we going to get a sale like they have annually over in the US? The sale where they drop the traffic update subscription to $30 a year. Is it ever going to happen?
	Appreciate 0 Quote

08-14-2018, 12:17 AM	#11
bimmerdriver2 First Lieutenant 180 Rep 375 Posts Drives: 2020 M2C DCT Join Date: Apr 2018 Location: Vancouver, BC, Canada iTrader: (0) Garage List 2020 BMW M2 COMPET ... [9.67]	Same system error here.
	Appreciate 0 Quote

08-14-2018, 06:24 AM	#12
GC4UrMom Private 21 Rep 87 Posts Drives: BMW 440i GC Join Date: Jun 2016 Location: Toronto iTrader: (0)	I got a different error as of Tuesday August 14th. Attached Attached Images
	Appreciate 0 Quote

08-14-2018, 07:43 AM	#13
canadian33 Second Lieutenant 160 Rep 206 Posts Drives: 2017 440GC Join Date: Nov 2009 Location: Toronto iTrader: (0)	Hello everyone, the error has been fixed and you should now be able to add your vehicles.
	Appreciate 0 Quote

08-14-2018, 01:47 PM	#16
rk604 Private 14 Rep 54 Posts Drives: F80 M3 - Black Sapphire Join Date: Oct 2015 Location: Vancouver, BC iTrader: (0)	same error, sent you a PM on a side note -- you should become the representative on this forum for BMW Canada. I feel like the people in this forum are huge advocates for BMW and will talk about this through word of mouth. I found this post from our group chat --- so its working!
	Appreciate 0 Quote

08-14-2018, 06:47 PM	#21
Tim@codemybimmer BimmerPost Supporting Vendor 567 Rep 987 Posts Drives: 2022 X4 M Competition F98 LCI Join Date: Sep 2013 Location: Vancouver, BC iTrader: (2) Garage List 2022 BMW X4 M Compe ... [0.00] 2015 BMW X3 xDrive2 ... [0.00]	No problem adding my 2018 440i GC. However, I get an error for my 2015 X3 saying: Error: The vehicle cannot be added to your account.
	Appreciate 0 Quote