[steve@codemybimmer]

Not sure if this has happened to any of you so far but my SOS, BMW Online, Internet, Concierge on ConnectedDrive is all greyed out saying that there is no network connectivity.

When I press the SOS button, it will attempt to establish a call and will take about 5 minutes for it to timeout before saying call failed.

I think my SIM card may be either deactivated or faulty. Has this happened to anyone before? I'm on the new NBT2 EVO system.

[breadsox]

Hate to ask dumb questions, but have you tried updating BMW Assist?

[steve@codemybimmer]

Originally Posted by breadsox

Hate to ask dumb questions, but have you tried updating BMW Assist?

When I go there, it's completely greyed out along with all of the other options on ConnectedDrive.

I called bmw assist and they said everything is fine on their end and that I'll have to take it back to the dealer.

[breadsox]

Originally Posted by Aritaurus

When I go there, it's completely greyed out along with all of the other options on ConnectedDrive.

I called bmw assist and they said everything is fine on their end and that I'll have to take it back to the dealer.

Wait, so this menu is greyed out as well??

[steve@codemybimmer]

Originally Posted by breadsox

Wait, so this menu is greyed out as well??

Yep, believe me I've already tried. I went to the dealer today and they said they've never encountered this before and that I'll have to take it in so they can diagnose the problem. Doesn't look like they'll be able to even have a look at it until two weeks after which definitely blows.

There was a thread with two guys who imported US cars to Europe and this is exactly how the ConnectedDrive behaves when there is no network. I've used E-Sys and was able to communicate and read the ATM module so the telematics module is still active and working. The issue definitely lies with the SIM card.

[Anchored]

Network was down briefly today.

[steve@codemybimmer]

Originally Posted by parkerbomar

Network was down briefly today.

It's been like that for the past 5 days for me

[steve@codemybimmer]

My friend was able to retrigger ATM with ISTA-P and everything works again. Took 5 minutes.

[JimCash]

I am getting similar issues - but it is very intermittent.
All BMW On Line functions will be OK at one time - then later that day they all get slow or go away completely - then later - or the next day they are all back again.

This has been for at least the last 10 days or so.
Have checked with BMW Cust Service and BMW Assist - they know of no system problems - say to just take it to the dealer for investigation.

I note that the other person having this is in Toronto Ontario - and I am 100 miles west in London - Hmmmm - server issue???

But also now getting a message saying "internal error - try later" - so this is confusing.

Jim Cash

[steve@codemybimmer]

Originally Posted by JimCash

I am getting similar issues - but it is very intermittent.
All BMW On Line functions will be OK at one time - then later that day they all get slow or go away completely - then later - or the next day they are all back again.

This has been for at least the last 10 days or so.
Have checked with BMW Cust Service and BMW Assist - they know of no system problems - say to just take it to the dealer for investigation.

I note that the other person having this is in Toronto Ontario - and I am 100 miles west in London - Hmmmm - server issue???

But also now getting a message saying "internal error - try later" - so this is confusing.

Jim Cash

I'm having intermittent problems too. When I start BMW Online I sometimes get cellular network not available.

Could be due to maintenance or something

[JimCash]

Now I am wondering if this might be "partially" related to the recent "Rogers" outages. I know they carry the BMW network - but Rogers said the outages were supposedly just related to voice and text. So was the BMW data communications affected or not???

[steve@codemybimmer]

Originally Posted by JimCash

Now I am wondering if this might be "partially" related to the recent "Rogers" outages. I know they carry the BMW network - but Rogers said the outages were supposedly just related to voice and text. So was the BMW data communications affected or not???

It happened again. This time, it's weird. SOS and remote services still work. When I use the mybmw remote app, I can still grab the GPS location, honk the horn etc but when I go to ConnectedDrive, all the options are greyed out.

When I call concierge and when they try to send an address to the navigation, they mention that they're unable to reach my nav system.

Looks like I'll have to take it back to the dealer but it'll be a 2 week wait.

[danthe88]

I hate to bump the old topic, but I have an identical situation, starting a few weeks ago, nothing works (BMW Online, Mobile Care, Hotline, SOS, Messages), so I want to ask if anybody managed to solve this problem

[Ty6204]

I've been told that their servers are down and they have no ETA on when they will be up and running.

[ooshnoo]

Originally Posted by Ty6204

I've been told that their servers are down and they have no ETA on when they will be up and running.

they've been saying that for months.

[danthe88]

I am not sure if that is US related issue, or worldwide? Since I am in EU...

[danthe88]

Bumping the old thread again... But I still can't find the solution...
When the car is connected to ISTA, and to tcb ecu,sim card status is: "Searching for mobile phone network"