ConnectedDrive Upgrades - Canada

TheUltimateDrivingManiac · 08-29-2018, 07:46 PM

Quote:

Originally Posted by Juan s

What is RTTI ?

Real Time Traffic Information

pokerface · 08-29-2018, 08:00 PM

My contact at the dealership is stumped too. They are trying to find out why they can’t add my car in

meanmusic · 08-29-2018, 08:41 PM

Real Time Traffic Information

Quote:

Originally Posted by Juan s

What is RTTI ?

cinergi · 08-30-2018, 08:18 AM

Good to know that RTTI still works, thanks!

What about the "Send Destination to Car" feature in Google Maps (not via the BMW Connected app) - does this work on the new platform? It used to work a long time ago on the old platform, but then stopped working.

-cinergi

discoboy1 · 08-30-2018, 10:21 AM

Quote:

Originally Posted by cinergi

Good to know that RTTI still works, thanks!

What about the "Send Destination to Car" feature in Google Maps (not via the BMW Connected app) - does this work on the new platform? It used to work a long time ago on the old platform, but then stopped working.

-cinergi

from what I was told, this problem is on Google s side

cubiza · 08-30-2018, 10:26 AM

Quote:

Originally Posted by TheUltimateDrivingManiac

A have RTTI on a new platform - no issues.

Has your car came with ARTTI as part of Premium Enhanced package?
I have added mine through ConnectedDrive portal last year and I have lost this service along with BMW Online after switching to the new platform. Not sure about other ppl who are experiencing the same problem.

I have to say, that this is rather poorly executed migration to the new system by BMW, considering a long list of issues described here by members. We are practically testing this new software for them while cannot use services we paid for. I fully appreciate the complexities involved in such projects and the new platform seems like a vast improvement. Having said that, BMW Canada should do the right thing and give us a discount next time these services are up for renewal.

Jayphotoworks · 08-30-2018, 01:18 PM

Tried again.. A few times. Never receive this secure code in my car. I must be looking in the wrong place or it just isn't sending out.

rogermach5 · 08-30-2018, 11:16 PM

Quote:

Originally Posted by cinergi

Good to know that RTTI still works, thanks!

What about the "Send Destination to Car" feature in Google Maps (not via the BMW Connected app) - does this work on the new platform? It used to work a long time ago on the old platform, but then stopped working.

-cinergi

Hi Cinergi,

The ‘Send to Car’ from Google on your PC or Mac is working again!

GC4UrMom · 08-31-2018, 07:34 AM

Quote:

Originally Posted by rogermach5

Quote:

Originally Posted by cinergi

Good to know that RTTI still works, thanks!

What about the "Send Destination to Car" feature in Google Maps (not via the BMW Connected app) - does this work on the new platform? It used to work a long time ago on the old platform, but then stopped working.

-cinergi

Hi Cinergi,

The ‘Send to Car’ from Google on your PC or Mac is working again!

Doesn't work for me. Google map says cannot communicate with manufacturer.

discoboy1 · 08-31-2018, 06:55 PM

Quote:

Originally Posted by rogermach5

Quote:

Originally Posted by cinergi

Good to know that RTTI still works, thanks!

What about the "Send Destination to Car" feature in Google Maps (not via the BMW Connected app) - does this work on the new platform? It used to work a long time ago on the old platform, but then stopped working.

-cinergi

Hi Cinergi,

The ‘Send to Car’ from Google on your PC or Mac is working again!

sending to car but not receiving anything, doesn't work

McQueen2014 · 08-31-2018, 09:38 PM

Car still is not registering with the account. Been trying everyday requesting new codes but still nothing.

discoboy1 · 09-01-2018, 07:14 AM

Quote:

Originally Posted by McQueen2014

Car still is not registering with the account. Been trying everyday requesting new codes but still nothing.

write to connected drive support, they were able to fix it for me

alexhasin · 09-01-2018, 05:36 PM

So I went to dealership to reset my account, they even cannot reset. It's said an error occurred. Maybe this is why my car won't receive the confirmation code.

pokerface · 09-04-2018, 11:28 AM

Mine's dead. Have not heard back from ConnectedDrive team (email), PMs through here, and neither did the specialist at the dealership.

bimmerdriver2 · 09-08-2018, 12:56 PM

The ConnectedDrive website seems to be acting up again. It displays this message, "Your subscribed services cannot be displayed yet. Please try again later."

bimmerdriver2 · 09-11-2018, 08:58 PM

Quote:

Originally Posted by bimmerdriver2

The ConnectedDrive website seems to be acting up again. It displays this message, "Your subscribed services cannot be displayed yet. Please try again later."

It's working properly again.

bueller · 09-23-2018, 11:14 AM

Mine works, sort of.

So, my account seems to be on the Canadian site, but my App is US and it calls me Mark (which is not my name) Kind of reminds me of this;

...anyway, all of my stuff in the app on my phone is in miles and when I go to add a dealer, I can only add American dealers.

Weird part is, last week I picked up an additional car, I plugged in my phone and adding my car failed, but when I got home, I was able to add the new car on the portal on my computer using the VIN, and now it showed up in the app on my phone.

I called the number that is listed in the Canadian portal for help to see if they could switch stuff to Canadian, the guy I spoke to said that the Canadian people can only be reached by email. I have not emailed them as I would rather have something that kind of works, rather than have them reset everything and have nothing work.

I know this may not be particularly helpful, I just wanted to share my experience as parts of it may help someone troubleshoot their configuration.

Hybrid330e · 09-25-2018, 10:10 AM

Anyone using BMW Remote? Mine wont log me in since yesterday. I switched to the new connecteddrive domain some time ago and everything was working fine.
=( I use it to check the charge status on my 330e and now i have to walk outside to see it

VWtoBMW · 09-25-2018, 02:54 PM

Quote:

Originally Posted by Huck_it!

Anyone using BMW Remote? Mine wont log me in since yesterday. I switched to the new connecteddrive domain some time ago and everything was working fine.
=( I use it to check the charge status on my 330e and now i have to walk outside to see it

I just reset my password. I thought it was just me.

Hybrid330e · 09-25-2018, 04:51 PM

Quote:

Originally Posted by VWtoBMW

I just reset my password. I thought it was just me.

Did it work after resetting? mine didn't

TheUltimateDrivingManiac · 09-25-2018, 08:08 PM

I do not use BMW Remote app, as I've switched to BMW Connected app, but all remote functions are working for me.

canadian33 · 09-25-2018, 09:34 PM

Quote:

Originally Posted by bueller

Mine works, sort of.

So, my account seems to be on the Canadian site, but my App is US and it calls me Mark (which is not my name) Kind of reminds me of this;

...anyway, all of my stuff in the app on my phone is in miles and when I go to add a dealer, I can only add American dealers.

Weird part is, last week I picked up an additional car, I plugged in my phone and adding my car failed, but when I got home, I was able to add the new car on the portal on my computer using the VIN, and now it showed up in the app on my phone.

I called the number that is listed in the Canadian portal for help to see if they could switch stuff to Canadian, the guy I spoke to said that the Canadian people can only be reached by email. I have not emailed them as I would rather have something that kind of works, rather than have them reset everything and have nothing work.

I know this may not be particularly helpful, I just wanted to share my experience as parts of it may help someone troubleshoot their configuration.

The Connected App that you are using is for the US market which is why the name doesn't match and you are seeing US content.

The Canadian version of the Connected App will be launching mid October.

08-29-2018, 08:00 PM	#112
pokerface Colonel 430 Rep 2,527 Posts Drives: F25 X3 N20 / F80 ZCP Join Date: Apr 2006 Location: Toronto iTrader: (1)	My contact at the dealership is stumped too. They are trying to find out why they can’t add my car in
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08-30-2018, 08:18 AM	#114
cinergi Enlisted Member 11 Rep 43 Posts Drives: 2014 535i xDrive Modern Line Join Date: Apr 2014 Location: Montreal iTrader: (0)	Good to know that RTTI still works, thanks! What about the "Send Destination to Car" feature in Google Maps (not via the BMW Connected app) - does this work on the new platform? It used to work a long time ago on the old platform, but then stopped working. -cinergi
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08-30-2018, 01:18 PM	#117
Jayphotoworks New Member 2 Rep 11 Posts Drives: 2014 F30 Xdrive Join Date: Aug 2016 Location: Toronto iTrader: (0)	Tried again.. A few times. Never receive this secure code in my car. I must be looking in the wrong place or it just isn't sending out.
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08-31-2018, 09:38 PM	#121
McQueen2014 Private First Class 75 Rep 106 Posts Drives: 2014 335i xDrive M Sport Join Date: Aug 2018 Location: Vancouver, BC, Canada iTrader: (0) Garage List 2014 BMW 335i xDrive [0.00]	Car still is not registering with the account. Been trying everyday requesting new codes but still nothing.
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09-01-2018, 05:36 PM	#123
alexhasin Enlisted Member 16 Rep 47 Posts Drives: 2016 BMW 550i Join Date: Sep 2016 Location: Vancouver iTrader: (0)	So I went to dealership to reset my account, they even cannot reset. It's said an error occurred. Maybe this is why my car won't receive the confirmation code. Attached Images
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09-04-2018, 11:28 AM	#124
pokerface Colonel 430 Rep 2,527 Posts Drives: F25 X3 N20 / F80 ZCP Join Date: Apr 2006 Location: Toronto iTrader: (1)	Mine's dead. Have not heard back from ConnectedDrive team (email), PMs through here, and neither did the specialist at the dealership.
	Appreciate 0 Quote

09-08-2018, 12:56 PM	#125
bimmerdriver2 First Lieutenant 180 Rep 375 Posts Drives: 2020 M2C DCT Join Date: Apr 2018 Location: Vancouver, BC, Canada iTrader: (0) Garage List 2020 BMW M2 COMPET ... [9.67]	The ConnectedDrive website seems to be acting up again. It displays this message, "Your subscribed services cannot be displayed yet. Please try again later."
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09-23-2018, 11:14 AM	#127
bueller First Lieutenant 174 Rep 310 Posts Drives: 2018 EB F31 2018 LG F80 Join Date: Nov 2009 Location: Ontario iTrader: (0) Garage List 2020 BMW M2 CS [9.83] 2021 Porsche 718 Sp ... [8.50] 2021 BMW R1250GSA [0.00] 2014 Boxster S [0.00] 2013 BMW R1200GS [0.00] 2011 1 Series M Coupe [10.00]	Mine works, sort of. So, my account seems to be on the Canadian site, but my App is US and it calls me Mark (which is not my name) Kind of reminds me of this; ...anyway, all of my stuff in the app on my phone is in miles and when I go to add a dealer, I can only add American dealers. Weird part is, last week I picked up an additional car, I plugged in my phone and adding my car failed, but when I got home, I was able to add the new car on the portal on my computer using the VIN, and now it showed up in the app on my phone. I called the number that is listed in the Canadian portal for help to see if they could switch stuff to Canadian, the guy I spoke to said that the Canadian people can only be reached by email. I have not emailed them as I would rather have something that kind of works, rather than have them reset everything and have nothing work. I know this may not be particularly helpful, I just wanted to share my experience as parts of it may help someone troubleshoot their configuration.
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09-25-2018, 10:10 AM	#128
Hybrid330e Member 17 Rep 39 Posts Drives: 330e M Sport F30 LCI Join Date: Jul 2018 Location: Ontario iTrader: (1)	BMW Remote? Anyone using BMW Remote? Mine wont log me in since yesterday. I switched to the new connecteddrive domain some time ago and everything was working fine. =( I use it to check the charge status on my 330e and now i have to walk outside to see it
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09-25-2018, 08:08 PM	#131
TheUltimateDrivingManiac Freude am Fahren. 834 Rep 1,285 Posts Drives: F15 X5 xDrive35i Join Date: Jul 2009 Location: Toronto, Ontario iTrader: (0) Garage List 2020 BMW F900R [0.00] 2016 BMW X5 xDrive35i [0.00]	I do not use BMW Remote app, as I've switched to BMW Connected app, but all remote functions are working for me. __________________ Freude am Fahren.
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