Connected Drive not working

gavin.west · 03-04-2024, 07:16 AM

I am currently driving an F30 2016 330e. I have owned the car this since Aug 2023 and had my connected drive working and connected to my iPhone App. Last week (1st March) the connection to my app failed and would not connect. I have subsequently removed my car VIN and app and reinstalled the app and tried to reconnect my VIN. However I no longer have the message option to receive the authorisation code so cannot connect my car. This is very annoying as I use the app to confirm when the charge has been completed.

Can anyone advise on how to fix this?

xenon · 03-04-2024, 07:39 AM

Is your subscription still valid?

gavin.west · 03-04-2024, 07:56 AM

How do I check?

danb1979 · 03-04-2024, 08:00 AM

Quote:

Originally Posted by gavin.west

How do I check?

https://www.bmw.co.uk/en/shop/ls/cp/...RoCUT8QAvD_BwE

gavin.west · 03-04-2024, 08:16 AM

Been on the website and put in my VIN but no response. Can't assign my car to my account.

scotsman335dxDrive · 03-11-2024, 03:29 AM

Give Connected Drive a call.

TurboWeasel · 03-11-2024, 10:42 AM

Same on mine. The iDrive unit in the car says "Call this number".

This can happen if you or the previous owner requests a data purge of personal details (The "key" data remains in the dealership cloud though). You have re-register the car again. If a data purge wasn't requested, then god knows, call them up.

335dX · 03-11-2024, 01:09 PM

It might be that they are switching off 3g network so the car might not be able to communicate with the servers any more.

03-04-2024, 07:16 AM	#1
gavin.west Registered 2 Rep 3 Posts Drives: 330e iPerformance Join Date: Mar 2024 Location: Yorkshire iTrader: (0)	Connected Drive not working I am currently driving an F30 2016 330e. I have owned the car this since Aug 2023 and had my connected drive working and connected to my iPhone App. Last week (1st March) the connection to my app failed and would not connect. I have subsequently removed my car VIN and app and reinstalled the app and tried to reconnect my VIN. However I no longer have the message option to receive the authorisation code so cannot connect my car. This is very annoying as I use the app to confirm when the charge has been completed. Can anyone advise on how to fix this?
	Appreciate 0 Tweet Quote

03-04-2024, 07:39 AM	#2
xenon Major General 1397 Rep 8,083 Posts Drives: 2021 G21 330i M-Sport Join Date: Jun 2008 Location: Coventry iTrader: (0)	Is your subscription still valid? __________________ Ian Current: 2021 G21 330i M-Sport Previous: 2018 A6 Avant S-Line MMI+, 2014 F31 320d M-Sport, 2013 F10 520d M-Sport, 2011 F10 530d M-Sport, 2008 320i M-Sport Coupe, 2002 325i, 2001 318i valvetronic, 1998 318i, 1996 525i, 1990 Porsche 944S2
	Appreciate 0 Quote

03-04-2024, 07:56 AM	#3
gavin.west Registered 2 Rep 3 Posts Drives: 330e iPerformance Join Date: Mar 2024 Location: Yorkshire iTrader: (0)	How do I check?
	Appreciate 1 danb19791894.00 Quote

03-04-2024, 08:16 AM	#5
gavin.west Registered 2 Rep 3 Posts Drives: 330e iPerformance Join Date: Mar 2024 Location: Yorkshire iTrader: (0)	Been on the website and put in my VIN but no response. Can't assign my car to my account.
	Appreciate 0 Quote

03-11-2024, 03:29 AM	#6
scotsman335dxDrive Second Lieutenant 60 Rep 228 Posts Drives: 335d xDrive M Sport Plus Join Date: Mar 2017 Location: Edinburgh iTrader: (0)	Give Connected Drive a call.
	Appreciate 0 Quote

03-11-2024, 10:42 AM	#7
TurboWeasel Major 794 Rep 1,013 Posts Drives: BMW 330D Join Date: Nov 2022 Location: UK iTrader: (0)	Same on mine. The iDrive unit in the car says "Call this number". This can happen if you or the previous owner requests a data purge of personal details (The "key" data remains in the dealership cloud though). You have re-register the car again. If a data purge wasn't requested, then god knows, call them up.
	Appreciate 0 Quote

03-11-2024, 01:09 PM	#8
335dX Lieutenant 430 Rep 452 Posts Drives: Astra Hybrid \| Corsa Ultimate Join Date: Mar 2013 Location: Northants iTrader: (0)	It might be that they are switching off 3g network so the car might not be able to communicate with the servers any more.
	Appreciate 0 Quote