[Watsey]

Did Bristol Street Motors provide you with a fully documented pre-sale inspection for the car ? If so does it state what tyres were fitted at the time, or even a record that they were inspected ?

Any irregularities, i.e. whether tyre inspection even formed part of the pre-sale checks, and any inaccuracies regarding the tyres (i.e. non-compliance with the approved sizes and aspect ratios), would add weight to your case.

[Eddamoo]

With a 3.6% circumference difference, i would find it impossible to rule out that Transfer Case windup caused the issue. I once had a 120d X-Drive with 1% different wheels and the thing jerked like crazy when accelerating. Didnt you feel any of this?

A 5% tyre profile difference between front/back at that size should be pretty easy to spot on any side-photo of the car - the tyres would look obviously lower profile. If you can dig any photos out early on they could help.

[Slacky]

Abit of an update

Bmw have spoke to the warranty company this morning told them the parts, labour etc. The warranty company have gone back to them asking for a goodwill gesture because of the price and its a known fault. They said they've had cases of the fault before and bmw have covered the cost of the repair.

Spoke again with bmw. They've asked for goodwill and because the car is over 5 years old (1 month over) and got a Third party warrenty they won't offer any.

Now the chap at the warranty company has forwarded it to his line manager to make the decision whether bmw fix it or they take it to one of their own specialist

[MashinBenzin]

Originally Posted by Slacky

Abit of an update

Bmw have spoke to the warranty company this morning told them the parts, labour etc. The warranty company have gone back to them asking for a goodwill gesture because of the price and its a known fault. They said they've had cases of the fault before and bmw have covered the cost of the repair.

Spoke again with bmw. They've asked for goodwill and because the car is over 5 years old (1 month over) and got a Third party warrenty they won't offer any.

Now the chap at the warranty company has forwarded it to his line manager to make the decision whether bmw fix it or they take it to one of their own specialist

Sounds like you're going to get a good result in terms of getting it repaired at no cost to you.

Poor goodwill approach from BMW though.

[Slacky]

Originally Posted by MashinBenzin

Sounds like you're going to get a good result in terms of getting it repaired at no cost to you.

Poor goodwill approach from BMW though.

I'm hoping they give bmw the go ahead to do the work as they've got parts next day and can do the work straight away.

The specialist is 7 day turn around. Not sure on the price difference between bmw and the specialist when you factor in the warrenty company picking the car up, getting it back to me, a courtesy car for the duration.

I tried speaking to the woman dealing with it at bmw about the price but she's saying it's the best price they can offer. I think there just going with its the tyres fault and don't want to accept any responsibility if it is a known fault

[ArthurKing]

Originally Posted by Slacky

I'm hoping they give bmw the go ahead to do the work as they've got parts next day and can do the work straight away.

The specialist is 7 day turn around. Not sure on the price difference between bmw and the specialist when you factor in the warrenty company picking the car up, getting it back to me, a courtesy car for the duration.

I tried speaking to the woman dealing with it at bmw about the price but she's saying it's the best price they can offer. I think there just going with its the tyres fault and don't want to accept any responsibility if it is a known fault

Considering the labour time and labour cost between the dealer and a speciality, I would imagine the warranty company are not going to go with the dealer but you might be lucky. You could be talking a couple of grand between them in terms of price.

Hopefully they cover the full cost of the repair for you. The warranty paperwork should show the maximum claim amount.

We have an X-Drive and its precisely why I paid £522 to extend the BMW warranty for another year. Reading online, correct tyres are important for the X-Drive models and having a minimal difference in tread front to back also causes less stress on the transfer box etc.

Once we are down to 3mm of tread on either front or back (they wear fairly evenly), I will be replacing all four......and then not buying another X-Drive model again

[xenon]

Originally Posted by MashinBenzin

Poor goodwill approach from BMW though.

Do you think? On a car that's over five years old, not supplied as AUC and with wrong tyres fitted? I don't blame BMW in the slightest.

The warranty company should certainly pick it up though, at no cost to the OP.

[3-GT]

Originally Posted by xenon

Do you think? On a car that's over five years old, not supplied as AUC and with wrong tyres fitted? I don't blame BMW in the slightest.

The warranty company should certainly pick it up though, at no cost to the OP.

Have to agree with this. I doubt, and wouldn't expect BMW to give goodwill on a snapped timing chain if the incorrect oil was used.

[MashinBenzin]

Originally Posted by xenon

Do you think? On a car that's over five years old, not supplied as AUC and with wrong tyres fitted? I don't blame BMW in the slightest.

The warranty company should certainly pick it up though, at no cost to the OP.

Many companies would regard 5 years or more as a perfectly good period to issue a warranty for and to extend goodwill. If you're warranty is so short, I think that strengthens the case for a decent goodwill policy if you wish to stand behind your product.

I'm not clear on how definitively BMW cited the tyres as a defence, though. That's clearly relevant.

[HighlandPete]

Originally Posted by MashinBenzin

Many companies would regard 5 years or more as a perfectly good period to issue a warranty for and to extend goodwill. If you're warranty is so short, I think that strengthens the case for a decent goodwill policy if you wish to stand behind your product.

I'm not clear on how definitively BMW cited the tyres as a defence, though. That's clearly relevant.

My take, (from experience and that of other users), is the fact the vehicle was not under the BMW 'umbrella'. For example, BMW themselves, or a franchised dealer was not involved in the condition of the specific vehicle, at the time of sale. Plus there was an obvious 'wrong' tyre fitment.

Where a vehicle does have full history, dealer supply, customer relationships, etc., these factors have a bearing on goodwill, even outside of warranty.

[Slacky]

The warranty company have decided to keep the repair 'in house' and are taking it to their local bmw dealership. I honestly don't think this is going to be a straight forward warranty claim

[Armaan]

Originally Posted by Slacky

The warranty company have decided to keep the repair 'in house' and are taking it to their local bmw dealership. I honestly don't think this is going to be a straight forward warranty claim

In your shoes I'd be putting the onus on them. The warranty was provided by them with good faith that the tyres were the correct spec - damage has been caused by their oversight, either the warranty covers it or the selling dealership does…that's for them to decide.

Just my view.

Armaan

[3-GT]

Originally Posted by Armaan

In your shoes I'd be putting the onus on them. The warranty was provided by them with good faith that the tyres were the correct spec - damage has been caused by their oversight, either the warranty covers it or the selling dealership does…that's for them to decide.

Just my view.

Armaan

Agreed. Don't let yourself be dragged into any argument between the two parties.

[Slacky]

update guys

The car was moved to another bmw dealership that they use. They checked the damage and confirmed all the parts are required that my local dealer had said needed replacing. The warrenty company authorised the work last week and is due to be delivered back to me next week.

The chap at the warrenty company has said its the differential bearing that's gave way and its a common fault. I can't fault them at all. It's took longer than I'd of liked but it's been quite a smooth experience.

Now I need to get the tyre issue sorted. my dilemma is I'm not sure I'm keeping the car when I get it back. So my options are get new tyres all round at a cost of £800+. Get a pair of part worns for the front simular depth to the rears.

When my local bmw dealer was telling me about the difference in tyres he said there xant be more than 3mm difference in thread depth between front and back otherwise it'll have the same problem. The thread of the rears are 3mm.

[robbiep]

Let's face it, 3mm tread depth on the existing rear tyres is virtually worn out - certainly in winter conditions or if you hit a flooded patch of road.

Buying part-worn tyres is a mugs game. You would be horrified at the crap that is repaired and sold on - that you then bet the safety of your family on.

If my tyres are at 3mm then I'm hunting around for prices and getting them changed within the next few weeks.

[isleaiw1]

Originally Posted by Slacky

update guys

The car was moved to another bmw dealership that they use. They checked the damage and confirmed all the parts are required that my local dealer had said needed replacing. The warrenty company authorised the work last week and is due to be delivered back to me next week.

The chap at the warrenty company has said its the differential bearing that's gave way and its a common fault. I can't fault them at all. It's took longer than I'd of liked but it's been quite a smooth experience.

Now I need to get the tyre issue sorted. my dilemma is I'm not sure I'm keeping the car when I get it back. So my options are get new tyres all round at a cost of £800+. Get a pair of part worns for the front simular depth to the rears.

When my local bmw dealer was telling me about the difference in tyres he said there xant be more than 3mm difference in thread depth between front and back otherwise it'll have the same problem. The thread of the rears are 3mm.

Spend the £800 and keep it, the worst is over and assuming you liked it before the problem you will grow to like it again after...

[kzg1969]

nice to see it moving in the right direction.

you should get branded tyres for about £500. i'd fit them and then leave it a month or two before deciding whether to keep the car.

[Slacky]

I need to get the star rated ones for the xdrive to work as it should. The cheapest I can see are the hankook s1 evo

[robbiep]

I find it ironically amusing that this problem has (probably) happened because somebody has tried skimping on tyres.

And here you are, trying to skimp on tyres ...

[CajunBMW]

Originally Posted by Slacky

I need to get the star rated ones for the xdrive to work as it should. The cheapest I can see are the hankook s1 evo

For what it is worth, here is my two cents worth of info.

I always try to get the best rated and highest safety rated tires for all of my vehicles (or at least near the top when several good options are available). I figure since the tires are what touch the road and what keeps me safe, I only want quality. I have done the cheap tire thing when I was younger and got luckily as they didn't last long and we're not really unsafe to drive on. But in the end I had to buy tires again soon. The next time I spent more. But now I am a believer in buying excellent quality tires.

Cheers and good luck with your vehicle.

[Armaan]

Originally Posted by CajunBMW

For what it is worth, here is my two cents worth of info.

I always try to get the best rated and highest safety rated tires for all of my vehicles (or at least near the top when several good options are available). I figure since the tires are what touch the road and what keeps me safe, I only want quality. I have done the cheap tire thing when I was younger and got luckily as they didn't last long and we're not really unsafe to drive on. But in the end I had to buy tires again soon. The next time I spent more. But now I am a believer in buying excellent quality tires.

Cheers and good luck with your vehicle.

Agree about the budget tyres - absolutely the most frustrating thing when you see a premium brand, not necessarily BMW, on budget tyres…just a recipe to end badly and as you say, the only thing in contact with the road.

However, I'd not write off mid range or what I'd consider mid range plus…the likes of Avon, Yokohama and Hankook are very good and capable tyres.

I tend to go with a wet rating of A as an absolute minimum, there are obviously many factors, but for me it's a standard test.

Armaan

[kzg1969]

do you actually need *rated?

https://www.blackcircles.com/catalog...?tyre=37479113