Colorado Service Center Experiences?

Katin · 03-17-2016, 05:42 PM

New to BMW and not sure if I will use Schomp or Winslow for "Free" maintenance.

Anyone care to share their service center experiences? I hope one of the two dealerships noted will do the most they can under the Free part and not push add on's as this is a leased car.

I would like more than just an oil change however, maybe an air filter and cabin air filter here and there.

MilehighM3 · 03-19-2016, 06:55 PM

I'm the shop foreman at Winslow and we take pride in maximizing your perks of ownership in terms of maintenance and warranty work. If you'd like to extend your ownership when the lease is up, we are always happy to help you make the best decision for you and your vehicle. i.e. in what makes sense to extend or add on and what doesn't. We've been top 3 in customer satisfaction the past several years. If you need anything, feel free to reach out to me and I'd be happy to help.
Bryan

Katin · 03-19-2016, 09:42 PM

Thank you for the reply. I am already dissappinted that I CAN NOT get anyone in the service dept at Winslow to pickup the phone. Probably tried 8 times. Not a good way to promote business or ensue confidence in a potential new customer.
I do appreciate you taking the time to familiarize me with Winslow.

Any customer experiences?

MilehighM3 · 03-20-2016, 11:53 AM

Quote:

Originally Posted by Katin

Thank you for the reply. I am already dissappinted that I CAN NOT get anyone in the service dept at Winslow to pickup the phone. Probably tried 8 times. Not a good way to promote business or ensue confidence in a potential new customer.
I do appreciate you taking the time to familiarize me with Winslow.

Any customer experiences?

That's not a good thing to hear! Unfortunately our receptionist likes to transfer customers to a voicemail line rather than an advisor direct line based off who is available at that moment. You can PM me your number if you like and I'll have someone contact you instead of the other way around. On behalf of the dealership I apologize for your inconvenience and frustration in getting in contact with us.

kadify · 03-22-2016, 08:48 PM

I really like Schomp BMW. 99% of the service people are super friendly, and I can't say enough nice things about the service dept receptionists. They are also super nice and from my experience, actually know what they're talking about. Called once to schedule an appointment and was talking to the receptionist saying I didn't want to come in just for one thing and he knew exactly what I could do to fix my problem after describing it to him so I wouldn't have to spend time traveling out there for something simple.

Also, I always get really nice loaners (and I've been there like 7 times getting various problems with my car looked into) which makes it at least a somewhat fun and exciting experience.

Mtnguy321 · 05-02-2016, 06:29 PM

Quote:

Originally Posted by kadify

I really like Schomp BMW. 99% of the service people are super friendly, and I can't say enough nice things about the service dept receptionists. They are also super nice and from my experience, actually know what they're talking about. Called once to schedule an appointment and was talking to the receptionist saying I didn't want to come in just for one thing and he knew exactly what I could do to fix my problem after describing it to him so I wouldn't have to spend time traveling out there for something simple.

Also, I always get really nice loaners (and I've been there like 7 times getting various problems with my car looked into) which makes it at least a somewhat fun and exciting experience.

I bought my 2004 330xi from Schomp when they were at their old location and was satisfied with their service. I took it to the new location and it is even better! I now have a 2011 550i Xdrive and although I didn't buy it there the service is still more than I could ever expect!!

matt_435xi · 05-06-2016, 10:40 AM

Quote:

Originally Posted by kadify

I really like Schomp BMW. 99% of the service people are super friendly, and I can't say enough nice things about the service dept receptionists. They are also super nice and from my experience, actually know what they're talking about. Called once to schedule an appointment and was talking to the receptionist saying I didn't want to come in just for one thing and he knew exactly what I could do to fix my problem after describing it to him so I wouldn't have to spend time traveling out there for something simple.

Also, I always get really nice loaners (and I've been there like 7 times getting various problems with my car looked into) which makes it at least a somewhat fun and exciting experience.

Agreed, Schomp rocks. BMW NA rates it as a TOP dealership year over year. Nice car kadify.

kadify · 05-07-2016, 09:58 AM

Quote:

Originally Posted by matt_435xi

Agreed, Schomp rocks. BMW NA rates it as a TOP dealership year over year. Nice car kadify.

Thank you, unfortunately it was sideswiped yesterday =(

matt_435xi · 05-10-2016, 04:19 PM

Quote:

Originally Posted by kadify

Thank you, unfortunately it was sideswiped yesterday =(

oh no, how bad? pic?

kadify · 05-12-2016, 07:55 AM

Quote:

Originally Posted by matt_435xi

oh no, how bad? pic?

http://f30.bimmerpost.com/forums/sho....php?t=1260924

j2edwards · 05-13-2016, 10:16 AM

I bought my '13 335 drive from COs BMW up in Loveland. I can't say enough good things about the purchase experience, but living in DougCo, it's a real drive for service. Heard good things about Schomp but strongly considering Winslow as go to shop.

03-17-2016, 05:42 PM	#1
Katin Second Lieutenant 136 Rep 291 Posts Drives: 2015 328i XDrive Join Date: Mar 2016 Location: Nowhere good iTrader: (0)	Colorado Service Center Experiences? New to BMW and not sure if I will use Schomp or Winslow for "Free" maintenance. Anyone care to share their service center experiences? I hope one of the two dealerships noted will do the most they can under the Free part and not push add on's as this is a leased car. I would like more than just an oil change however, maybe an air filter and cabin air filter here and there.
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03-19-2016, 06:55 PM	#2
MilehighM3 Brigadier General 919 Rep 3,459 Posts Drives: Harrop E90 M3 Join Date: May 2011 Location: Colorado Springs iTrader: (14) Garage List 2009 E90 M3 [6.50]	I'm the shop foreman at Winslow and we take pride in maximizing your perks of ownership in terms of maintenance and warranty work. If you'd like to extend your ownership when the lease is up, we are always happy to help you make the best decision for you and your vehicle. i.e. in what makes sense to extend or add on and what doesn't. We've been top 3 in customer satisfaction the past several years. If you need anything, feel free to reach out to me and I'd be happy to help. Bryan
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03-19-2016, 09:42 PM	#3
Katin Second Lieutenant 136 Rep 291 Posts Drives: 2015 328i XDrive Join Date: Mar 2016 Location: Nowhere good iTrader: (0)	Thank you for the reply. I am already dissappinted that I CAN NOT get anyone in the service dept at Winslow to pickup the phone. Probably tried 8 times. Not a good way to promote business or ensue confidence in a potential new customer. I do appreciate you taking the time to familiarize me with Winslow. Any customer experiences?
	Appreciate 0 Quote

03-22-2016, 08:48 PM	#5
kadify Lieutenant 173 Rep 524 Posts Drives: 428i xDrive GC Join Date: Jan 2014 Location: United States iTrader: (0)	I really like Schomp BMW. 99% of the service people are super friendly, and I can't say enough nice things about the service dept receptionists. They are also super nice and from my experience, actually know what they're talking about. Called once to schedule an appointment and was talking to the receptionist saying I didn't want to come in just for one thing and he knew exactly what I could do to fix my problem after describing it to him so I wouldn't have to spend time traveling out there for something simple. Also, I always get really nice loaners (and I've been there like 7 times getting various problems with my car looked into) which makes it at least a somewhat fun and exciting experience.
	Appreciate 1 Quote

05-13-2016, 10:16 AM	#11
j2edwards Private First Class 17 Rep 114 Posts Drives: 2013 BMW 335i xdrive Join Date: Sep 2015 Location: Denver, CO iTrader: (1) Garage List 2013 BMW 335i xdrive [0.00]	I bought my '13 335 drive from COs BMW up in Loveland. I can't say enough good things about the purchase experience, but living in DougCo, it's a real drive for service. Heard good things about Schomp but strongly considering Winslow as go to shop.
	Appreciate 1 Quote

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