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      06-17-2019, 02:06 PM   #67
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Glad that it worked out eventually. What a nightmare resulting from what should have been a simple oil change!
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      06-17-2019, 05:17 PM   #68
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Nice one, that garage did you a solid there. Glad it's all done and we all learnt something,

I wonder why Synter may have not done the correct servicing though? Surely they are making a rod for their own back if the car gets damaged internally and they have to fix it under warranty?

You'd also think that in this day and age of traceability and transparency that everything would be logged and documented so that the parent company can see that their franchising garages are doing the correct job...otherwise they may be paying the garages for work which could be avoided under BMW warranty.

Be interesting if anyone knows if / how they log the parts used to service each car? Seems pretty simple in this day and age, via electronic scanning of bar codes etc on the parts :
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      06-18-2019, 01:46 AM   #69
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OP, when you removed the filter originally, was it an easy pull out? Or did you feel the paper filter rip?
Maybe whoever did the Dealer oil change originally ripped the filter, and just put it back!
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      06-18-2019, 03:24 AM   #70
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Glad you got it resolved. Good indys are worth their weight in gold
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      06-18-2019, 03:43 AM   #71
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Never heard of this problem until seeing this thread, glad you got it sorted in the end. It's got me worried now though as mines booked in on Friday with the dealers for its first oil service, gone for the fast track option also so we shall see if it's done in the max 90 mins claimed or if it's like your case, might be 90 hours! £343 for the privilege, think this will be the cars first & last trip to the dealers for servicing & back to my trusted local Indy in the future.
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      06-18-2019, 03:44 AM   #72
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Glad you got it resolved. Good indys are worth their weight in gold
Couldn't agree more
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      06-18-2019, 03:57 AM   #73
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Interestingly, and not to hijack your thread, but had the wife's Z4 in for an inspection service at the weekend at my independent. In looking at the last oil service I realised that the i drive said another 16K miles to oil change or in 12 months time.

I thought that this must be an error but it transpires that BMW have altered the oil service interval on the 6 pot N52 petrol engine in her car to 26K miles or 2 years !! In my book that is just bonkers, so they changed the oil & all filters while they were at it.

So may be the near 30K mileage on the OP's was seeming acceptable to BMW?
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      06-18-2019, 04:16 AM   #74
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Glad to hear that you have got it sorted.

Given the date on the filter, and the assurances from BMW that they would service the car for you, I'd involve BMW UK as well as making a complaint to the dealer principle. Like others have said, I do not believe that a two year old filter was sitting on the parts shelf and was used as a 'new' replacement.

Bothe the filter and the oil look to have been in the car for far longer than 9,000 miles.
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      06-18-2019, 04:40 AM   #75
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Quote:
Originally Posted by willjames View Post
Nice one, that garage did you a solid there. Glad it's all done and we all learnt something,

I wonder why Synter may have not done the correct servicing though? Surely they are making a rod for their own back if the car gets damaged internally and they have to fix it under warranty?

You'd also think that in this day and age of traceability and transparency that everything would be logged and documented so that the parent company can see that their franchising garages are doing the correct job...otherwise they may be paying the garages for work which could be avoided under BMW warranty.

Be interesting if anyone knows if / how they log the parts used to service each car? Seems pretty simple in this day and age, via electronic scanning of bar codes etc on the parts :
It just as easy for a tech guy to scan a barcode and put it in his tool box to sell on eBay for 15 for extra pocket money instead of putting it in to the car
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      06-18-2019, 06:32 AM   #76
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Quote:
Originally Posted by Abrek View Post
Quote:
Originally Posted by willjames View Post
Nice one, that garage did you a solid there. Glad it's all done and we all learnt something,

I wonder why Synter may have not done the correct servicing though? Surely they are making a rod for their own back if the car gets damaged internally and they have to fix it under warranty?

You'd also think that in this day and age of traceability and transparency that everything would be logged and documented so that the parent company can see that their franchising garages are doing the correct job...otherwise they may be paying the garages for work which could be avoided under BMW warranty.

Be interesting if anyone knows if / how they log the parts used to service each car? Seems pretty simple in this day and age, via electronic scanning of bar codes etc on the parts :
It just as easy for a tech guy to scan a barcode and put it in his tool box to sell on eBay for £15 for extra pocket money instead of putting it in to the car
Maybe, you never know. But these organisations are supposedly professional and its surely more hassle than its worth getting investigated for not doing what we are paying them for...my major service was last week, got me thinking now, I might check the Air Filter, to check its new as they claim!
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      06-18-2019, 06:52 AM   #77
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Good you have it sorted with someone you can now trust!
Do all six cylinder engines use the same filter?
Be interesting to hear from anyone who has changed the filter themselves. Easy or pain job?
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      06-18-2019, 07:15 AM   #78
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Quote:
Originally Posted by SW6Steve View Post
Good you have it sorted with someone you can now trust!
Do all six cylinder engines use the same filter?
Be interesting to hear from anyone who has changed the filter themselves. Easy or pain job?
provided the filter isn't over 2 years old and seized in the housing.... it's a dead easy job. You just need a decent socket set with an extension bar and an angled joint to unscrew the oil filter cap.

The only other thing i'd say is, if you fancy doing it yourself

- my 2 jack method for lifting the car up was a total pain in the ass, and i could only just about get the car up high enough to sit on ratchet jack stands at the lowest level, coz the height of the jack i was using in the centre couldn't go high enough.

Definitely worth investing in 1 decent low profile long jack that has good height, that can reach the centre jacking point.
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      06-18-2019, 07:58 AM   #79
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Depending how close to the garage you bought this from, I would suggest you take it up with them, they genuinely might not know the techs are not doing their jobs properly.

I purchased a motorcycle last year that the guy had "serviced" before i bought it stating he had done oil and filter, I left it a year than did my own to find the date written by the tech who serviced it before on the oil filter as a year before I bought it.

I didn't understand why he would lie over a 6 filter though, i don't see the point, he could have sold it un-serviced and I would have just done the change myself earlier..

clearly a knob.
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      06-18-2019, 08:09 AM   #80
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Maybe a small piece of tubing taped onto a shop vac.
Use the vacuum to pull up the pieces.

Edit: Never mind I see you got it.
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      06-18-2019, 10:56 AM   #81
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This CBS stuff is really just a bunch of estimates as the local dealer service guy confirmed to me last week.
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      06-18-2019, 02:12 PM   #82
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Quote:
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This CBS stuff is really just a bunch of estimates as the local dealer service guy confirmed to me last week.
I agree with that.
I've had the oil changed on mine early at 9k, the car was saying change in another 12k, it's now got new oil and (hopefully) filter but I specifically asked them not to reset any computers as I'm going to change it again when the car says, which is in.....12k
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