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BMW 3-Series and 4-Series Forum (F30 / F32) | F30POST > Technical Forums > Suspension | Chassis | Brakes > Dinan Shockware FAIL
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      04-28-2017, 02:08 PM   #23
Dinan_Engineering
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Quote:
Originally Posted by okolisr View Post
Could someone from Dinan please answer . . . is Dinan still working to identify and resolve the source of these failed 4-series installs? Or have they just given up?

I would still like to install Shockware (along with several other Dinan suspension upgrades) on my 2015 F32 435i xDrive after my failed initial install by my BMW dealer.

Please help!
Haven't given up but it is back-burner given the extremely limited numbers of failures. Ultimately what is going to be needed is a local car that has the issue that we can have access to directly. Seemingly every failure thus far has been across the country and shipping in a car to potentially be ripped apart and down for weeks, if not months, is not appealing. From a distance we have done about everything we can to try and assess what the common variable is between all the failures without much luck. There seems to be no rhyme or reason. A local problematic car is seemingly the only way its going to be resolved as downtime and costs associated are streamlined.

As an illustration to how rare the failures are.... of the various shockware skus there have been a total of 1164 successful installs to date. Last I saw the amount of failed installs was under 20. It should also be noted that it is not limited to 4 series--2&3 series have had some instances as well. The 5 and 6 series I think have escaped any failures but they also are much lower volume.
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      04-28-2017, 07:33 PM   #24
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I talked to a DINAN rep shortly after my failed installation and was told specifically it was my car and not their software. I even asked if I should try another DINAN authorized dealer and they sounded pessimistic. I'm glad I was stubborn and scheduled an appointment at the other shop. Turns out the install succeeded and without a hitch.

Although I'm still scratching my head as to why it never took the first time, I don't care anymore because it worked out in the end.
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      04-30-2017, 11:43 PM   #25
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congrats on having it work! that makes it even more puzzling that something prevented it working the first time and subsequent attempts but then the issue cleared to allow it to work later. that's weird.
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      07-26-2017, 11:57 PM   #26
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Shockware Failure

I have a 13' F30 335xi m-sport and my car failed to take the shockware update as well. I'm super disappointed and thought about asking them to try to reflash it to see if it would take. Since they had to reset the suspension to factory they weren't willing to due to the time involved. Gives me a bit of hope reading that someone else was able to get it to work at another dealer. Unfortunately I live 8+ hrs from a BMW dealer much less a Dinan one so it will be awhile. Actually making me think about getting rid of the thing since it wouldn't work. Makes all my hopes and dreams of what the car could be go up in smoke.
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      01-21-2019, 10:22 PM   #27
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Quote:
Originally Posted by jaf360 View Post
I have a 13' F30 335xi m-sport and my car failed to take the shockware update as well. I'm super disappointed and thought about asking them to try to reflash it to see if it would take. Since they had to reset the suspension to factory they weren't willing to due to the time involved. Gives me a bit of hope reading that someone else was able to get it to work at another dealer. Unfortunately I live 8+ hrs from a BMW dealer much less a Dinan one so it will be awhile. Actually making me think about getting rid of the thing since it wouldn't work. Makes all my hopes and dreams of what the car could be go up in smoke.

1.5 years later and I’m in this boat. Car is at the dealer and has failed all day to take. Smh

Can’t tell you how disappointed I am, as I already had them do springs.
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      02-13-2019, 09:03 PM   #28
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Much to my dismay, I'm the latest victim of the [supposedly rare] Shockware installation failure

Car: bone stock 2015 F30 N55 ///M Sport 6MT

Location: Reggie's Motorworks, Indianapolis, IN (they're a Dinan-approved shop, they were very nice and apologetic about it, and they didn't charge me a dime so I'm definitely not hating on them)

Date/Time: THIS MORNING

Issue: The shop tried to install it for 2h and even talked to a Dinan tech on the phone for 45mins straight during that process. I called Dinan as I was driving home (nearly in tears!) and talked to the guy my shop was consulting throughout the process. He's gonna have their tech guys look into the data logs and get back to me in the next few days. He didn't seem super optimistic, but he did say that it's possible they'll find something correctable and get it done.

Dinan_Engineering , if you're out there, PLEASE HELP!! I've heard such good things about this product, I was super psyched to finally install it, and, to be honest, it's one of the main reasons I bought a car with adaptive suspension
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Last edited by LYTSOUT; 02-14-2019 at 10:17 AM..
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      02-18-2019, 03:29 PM   #29
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It's official...I'm f--ked. This just in from Dinan today: "Unfortunately, Shockware will not work with your specific vehicle. We’ve checked your BCU & PCU numbers and your combination cannot be flashed. We sincerely apologize for this."

Disappointed doesn't even begin to express my feelings about this situation right now.
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