10-27-2015, 05:32 PM | #45 |
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What we don't know is if Dinan was even made aware of his issue, I have a sneaking suspicion they were not and this is another example of a dealership to steer far away from for service. Especially if they claim ignorance about the charge pipe(s). I had a Dinan stage 2 on the X1 35i, split the charge pipe, and the dealership didn't even blink, just replaced it under warranty.
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10-27-2015, 05:38 PM | #46 | |
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Why don't you just call up Dinan directly and explain the situation, tell them what dealer denied you.....and I'm 100% sure it'll be taken care of. |
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10-27-2015, 05:42 PM | #47 |
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Plus mention (although they will probably know once you tell them) that this was a Dinan dealership. There is usually a dealership rep they deal with.
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10-27-2015, 10:23 PM | #48 | |
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10-28-2015, 02:47 AM | #49 | ||
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10-28-2015, 06:42 AM | #50 | |
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This is the reality that's out there, despite the make of the vehicle the dealership experience can vary greatly for any brand. I could tell you some horror stories with my Cadillac Vs and the difference how I was treated with issues and mods between the local dealerships. Unfortunately for me the good one was 40 miles away across town, a good deal to do with why I stopped buying them. I am fortunate in the case of BMW because my closest dealership does work with you and has a good relationship with Dinan. But I knew this ahead of time because the Cadillacs taught me to investigate how they look at mods and ask them. A solid reason I'm driving BMWs, and this is my 3rd one. But I know the suck dealerships are out there, as we continue to read about messed up experiences like this.
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10-29-2015, 05:55 PM | #51 |
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Struggling to get in touch with Dinan warranty support, been calling 2 times a day for the last couple days, left 2 VMs and not one response yet...
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10-29-2015, 06:07 PM | #52 | |
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10-29-2015, 07:30 PM | #53 |
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I got a direct number and email for a warranty guy from Nathan Fette just now.
He's the only person I had a direct email for, he's always been very helpful and responsive. Going to call again tomorrow.
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10-30-2015, 04:19 AM | #54 | |
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10-30-2015, 10:32 AM | #55 |
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You can always grab some pics of failed charge pipes. There are a bunch and send them to dealer to prove this happens a lot
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10-30-2015, 11:06 AM | #56 | |
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That picture looks identical to the way mine broke. Btw.
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10-30-2015, 11:54 AM | #57 | ||
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10-30-2015, 12:36 PM | #58 | |
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10-30-2015, 12:37 PM | #59 | |
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10-30-2015, 01:54 PM | #60 |
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No they blamed me, insisting that charge pipes cannot blow or break unless directly tampered with.
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10-30-2015, 02:41 PM | #61 |
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I'm certainly not trying to make excuses for them, as I'm thinking by now someone should be getting back to you. But with SEMA about to happen they may be on the way/getting ready for that and not have full staffing.
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10-30-2015, 02:46 PM | #62 | |
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(remembering my days of the first version CTS-Vs and their weak rear-ends) "Come on now sir, the only reason the differential would have shattered like that was you were abusing the car. We don't warranty abuse !"
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10-31-2015, 01:22 AM | #63 |
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I finally got a, albeit very brief, response back back from someone in warranty late this afternoon. So this isn't resolved yet but the ball is rolling.
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10-31-2015, 03:35 AM | #64 |
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Hope your situation gets solved, I have a bmw/dinan dealership where I live and they were pretty cool explaining me what usually breaks when you run higher boost. I just had my intake installed and aftermarket exhaust fixed by them and they told me if I decide to get a ER chargepipe they'll be happy to install it as most of their customers who buy a stage 2 or so buy the ER one to replace OEM.
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10-31-2015, 04:17 AM | #65 | |
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I also just ordered a new set of o rings for all the pipes. BMW workshop guide says change o rings when disconnecting pipes and I reused 2 year old rings and 2 couple month old rings from my new stock pipe. I feel like I've got s minor boost leak somewhere so I'm gonna swap all new rings in now. I don't know why the throttle body pipe end doesn't have a metal flange like the other 3 ends of the pipes. Seems like a big engineering mistake by BMW. I'm very greatful for my all aluminum anodized charge air system from ER.
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10-31-2015, 06:43 AM | #66 | |
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Really unbelievable... I would report this to BMW North America corporate. Mike |
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