[bishbosh]

Dealers won't really do much fault diagnosis on gearboxes and certainly won't repair them. "If there's a fault - replace."

If the goodwill isn't much you might be better taking it to an auto gearbox specialist - might be cheaper than BMW. Obviously if they pay for a whole new box and you only have to fork out the labour then that would be quite good.

[JNW1]

Originally Posted by MEddy78

So the gearbox oil was ok and after updating all the software to factory spec the car still judders! (only when driving at 40 mph under minor load)

The dealer says the gearbox needs replacing so they are asking for goodwill from BMW at the moment ....

Oh dear, sounds like you're jinxed where BMW gearboxes are concerned! However, as I said earlier, if the car has a full BMW service history I'd expect them to foot a large proportion of the bill - probably not all but I'd be surprised if they just left you holding the baby.

Good luck with getting it resolved!

[MEddy78]

Originally Posted by JNW1

Oh dear, sounds like you're jinxed where BMW gearboxes are concerned! However, as I said earlier, if the car has a full BMW service history I'd expect them to foot a large proportion of the bill - probably not all but I'd be surprised if they just left you holding the baby.

Good luck with getting it resolved!

Thank you!

I understand that different things have to be tried out but the whole process does seem to feel like it has been a bit 'trial and error'. But fingers crossed it gets sorted soon!

[MEddy78]

BMW's response is 'no goodwill to be offered' and the repair cost is circa £9,000 for a new gearbox.

Disappointing when I bought a FBMWSH car with a service pack....... I'm going to pick the car up later today.

Any suggestions on what to do next would be greatly appreciated.

[Hooded]

Originally Posted by Hooded

Get it diagnosed properly as advised first, but if you purchased the car from a dealer it’s likely covered under the Consumer rights act 2015.

If a problem is found after 30 days, but within six months of purchase, you can request a repair or a replacement vehicle. The onus is on the seller of the car to prove the fault wasn’t present when it was sold.

This^
You have had the car less than 6 months so are protected by the consumer rights act 2015. It is up to The dealer who sold you the car to prove the fault wasn’t there when he sold you the car.
You are entitled by law to a full repair of the vehicle.

[MEddy78]

Originally Posted by Hooded

This^
You have had the car less than 6 months so are protected by the consumer rights act 2015. It is up to The dealer who sold you the car to prove the fault wasn’t there when he sold you the car.
You are entitled by law to a full repair of the vehicle.

The car was bought privately and the diagnosis of the fault has been carried out exclusively by my local BMW dealer.

[Hooded]

Originally Posted by MEddy78

The car was bought privately and the diagnosis of the fault has been carried out exclusively by my local BMW dealer.

Bummer! This is why I would never risk
Buying a higher priced car private. You might save a couple of grand but don’t have any consumer protection. Personally I only buy cheap run around cars privately.

My advice is to try and find a decent place that repairs these gearbox’s. much much cheaper than a new box fitted at the main dealer.

[MEddy78]

Originally Posted by Hooded

Bummer! This is why I would never risk
Buying a higher priced car private. You might save a couple of grand but don’t have any consumer protection. Personally I only buy cheap run around cars privately.

My advice is to try and find a decent place that repairs these gearbox’s. much much cheaper than a new box fitted at the main dealer.

The service manager's final say on the situation was to 'part ex the car and get something else!'

'Another used BMW?' I replied...

'Whatever you want'...

BMW UK weren't too fussed over the way the matter was dealt with so that's it.

I will go to a gearbox specialist to see what they say.

[Hooded]

Originally Posted by MEddy78

The service manager's final say on the situation was to 'part ex the car and get something else!'

'Another used BMW?' I replied...

'Whatever you want'...

BMW UK weren't too fussed over the way the matter was dealt with so that's it.

I will go to a gearbox specialist to see what they say.

Well, there’s a couple of options there. Get a quote for repair from a gearbox specialist, but if it’s going to cost a ridiculous amount, you could always part ex it somewhere.

[Watsey]

I wonder whether the previous owner has used Launch Control, a lot, and glazed/worn/overstressed the clutches.

As per Hooded's reply, I'd never buy private unless it was for throwaway money.

I've found ZF to be very helpful in terms of suggestions in my home area for transmission platinum service agents. PM me and I can let you know who I've been in contact with. A full transmission diagnostic and service/recon should be possible for sensible money.

[JNW1]

Originally Posted by MEddy78

BMW's response is 'no goodwill to be offered' and the repair cost is circa £9,000 for a new gearbox.

Disappointing when I bought a FBMWSH car with a service pack....... I'm going to pick the car up later today.

Any suggestions on what to do next would be greatly appreciated.

Given the car has a FBMWSH - and has done a relatively low mileage - I'm genuinely surprised and disappointed at BMW's decision not to offer a goodwill gesture. I wouldn't have expected them to pick-up the bill in full but 50k miles is nothing on a ZF 8-speed auto that's seen normal use; did they give - or hint at - any reason(s) for not offering a goodwill gesture?

Assuming they won't budge I'd either get a reconditioned replacement gearbox from a specialist (should be a lot less than £9k) or, if the episode has caused you to lose confidence in the car, trade it against something else. I've seen your other thread about engine oil consumption and if the car has genuinely used half a litre in 2k miles that seems excessive to me; I've only ever had to top mine once between services and that equated to less than a litre in around 18k miles. Hate to say it but maybe you've acquired something that's led a hard life before you bought it.....

[xpro]

Worst case scenario, you could buy a 2nd box from Ebay or the likes..

Last one I saw was from a 17 335D with 17,000 miles going buy now for £500.

[MEddy78]

Originally Posted by JNW1

did they give - or hint at - any reason(s) for not offering a goodwill gesture?

Simply that the car was purchased outside of the the BMW sales network!
I did try to appeal the outcome of the goodwill decision and reopen the case but the decision given by BMW is final.

[MEddy78]

Originally Posted by xpro

Worst case scenario, you could buy a 2nd box from Ebay or the likes..

Last one I saw was from a 17 335D with 17,000 miles going buy now for £500.

That's a fair shout!

I have the car booked in to STA in Aylesbury (as recommended by ZF) who will run some diagnostics on the gearbox and go from there.

[MEddy78]

Originally Posted by Watsey

I've found ZF to be very helpful in terms of suggestions in my home area for transmission platinum service agents. PM me and I can let you know who I've been in contact with. A full transmission diagnostic and service/recon should be possible for sensible money.

He was very helpful indeed, thank you so much for his contact details!

[HighlandPete]

Originally Posted by JNW1

Given the car has a FBMWSH - and has done a relatively low mileage - I'm genuinely surprised and disappointed at BMW's decision not to offer a goodwill gesture. I wouldn't have expected them to pick-up the bill in full but 50k miles is nothing on a ZF 8-speed auto that's seen normal use; did they give - or hint at - any reason(s) for not offering a goodwill gesture?

I've just read through this thread for the first time. Something is not adding up. I wonder if BMW know this car, a bit more than the OP. Has it been modified by the previous owner/user? Coding it seems... from the OP's comments. Possibly mapped? If so, it may be why BMW are not offering a goodwill contribution on a gearbox replacement.

There is a reason why BMW are not offering a contribution, on such a low mileage vehicle. I suspect there is something in the vehicle's history. For issues in the engine, gearbox and transfer case, BMW can ask questions and interrogate the vehicle.

[Watsey]

Originally Posted by MEddy78

That's a fair shout!

I have the car booked in to STA in Aylesbury (as recommended by ZF) who will run some diagnostics on the gearbox and go from there.

That's where I'll be taking my car when I'm ready to have the next gearbox service done (properly this time - no more BMW service numpties).

I had a chat with STA a few months ago and they came across very well on the 'phone. Would be interested to hear how you get on.

[Watsey]

Originally Posted by MEddy78

He was very helpful indeed, thank you so much for his contact details!

[JNW1]

Originally Posted by HighlandPete

I've just read through this thread for the first time. Something is not adding up. I wonder if BMW know this car, a bit more than the OP. Has it been modified by the previous owner/user? Coding it seems... from the OP's comments. Possibly mapped? If so, it may be why BMW are not offering a goodwill contribution on a gearbox replacement.

There is a reason why BMW are not offering a contribution, on such a low mileage vehicle. I suspect there is something in the vehicle's history. For issues in the engine, gearbox and transfer case, BMW can ask questions and interrogate the vehicle.

I agree! In my (admittedly limited) experience BMW are very fair when it comes to making goodwill gestures. If it had been serviced outside of the BMW network I could perhaps understand their attitude but on the face of it this seems a very harsh decision for a car with a full BMW service history....

[Busted]

Originally Posted by Watsey

That's where I'll be taking my car when I'm ready to have the next gearbox service done (properly this time - no more BMW service numpties).

I had a chat with STA a few months ago and they came across very well on the 'phone. Would be interested to hear how you get on.

I used these on my 5 series and have my 335d booked in. Nothing but positive experiences so far

[Hooded]

Originally Posted by HighlandPete

I've just read through this thread for the first time. Something is not adding up. I wonder if BMW know this car, a bit more than the OP. Has it been modified by the previous owner/user? Coding it seems... from the OP's comments. Possibly mapped? If so, it may be why BMW are not offering a goodwill contribution on a gearbox replacement.

There is a reason why BMW are not offering a contribution, on such a low mileage vehicle. I suspect there is something in the vehicle's history. For issues in the engine, gearbox and transfer case, BMW can ask questions and interrogate the vehicle.

Agree, plus the OP did start another thread about possible excessive oil consumption over 2k miles. I feel he could have purchased a car with a checkered history.

[Eddamoo]

An auto specialist like you say is what you need - im sure they'll know whats going on in no time at all. BMW dealers are useless at anything more than an oil change.