[stu14t]

"We’re aware there are people on forums talking about issues similar to yours. But this makes up small number of BMWs sold."

We managed to track down the customer service agent involved and asked him to expand on his answer (he asked not to be identified):

[simnew]

It's a known fault. There is a TSB which fixes it. Don't ask them, instruct them and give them the tsb number. I'll dig it out when I have my Mac in front of me.

Tell them and this includes BMW CS that their response is inadequate and you will involve trading standards if they don't take a more proactive response

[Flyboy777]

Originally Posted by simnew

It's a known fault. There is a TSB which fixes it. Don't ask them, instruct them and give them the tsb number. I'll dig it out when I have my Mac in front of me.

Tell them and this includes BMW CS that their response is inadequate and you will involve trading standards if they don't take a more proactive response

Please do post the TSB as I have the same problem & can get it sorted before my warranty expires.

[alpine330D]

Originally Posted by Flyboy777

Please do post the TSB as I have the same problem & can get it sorted before my warranty expires.

Yes please do, my climate control is also possessed. Im about to duct tape the footwell vents as i get sub zero air blasting down there regardless of which air vent i select.

[simnew]

Guys sorry I didn't get to post this as I've been away. Here is the tsb for the erratic air com:

https___www.bmwtis.com_tiscode_cgi-bin_bulletin.aspx_sie_path=_tsb_bulletins_htm_store_26161.1.B.pdf

[Flyboy777]

Thanks for posting. V useful.

[chloerampl]

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