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BMW 3-Series and 4-Series Forum (F30 / F32) | F30POST > Technical Forums > Navigation, iDrive, Audio, Video, Bluetooth, Phone, Cameras, Electronics > Has anybody got the Alexa app working on the 10.25?
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      04-10-2021, 10:37 AM   #1
Ace Rimmer
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Has anybody got the Alexa app working on the 10.25?

So I can download it and install from playstore, go to enter log in and pass then it says 'An unexpected error has occurred. Please try signing in again. If the problem persists, contact Amazon Customer Service'.
So close the app and reload, and this just keeps coming up. Tried clearing cache and data on app, same thing happens, also when uninstalling and reinstalling.
Anyone have an answer?
Thanks.
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      04-10-2021, 11:33 AM   #2
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Do you have a vpn running on your phone? Switch off then try
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      04-10-2021, 03:31 PM   #3
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Quote:
Originally Posted by W2S View Post
Do you have a vpn running on your phone? Switch off then try
No VPN on phone but this is with regards to it being on the 10.25" head unit.

Alexa works fine on any of my phones or any other android unit I have, just not on the 10.25" snapdragon, whether the head unit is connected to phone hotspot or home WIFI makes no difference which makes me think this is either a compatibility issue or and app issue.

I just wondered if anybody else had this issue and discovered a work around?
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      04-10-2021, 09:40 PM   #4
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U could try a default factory reset or see if there's an update out for your system

Or try an older version of the app see if that help
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      04-16-2021, 06:49 AM   #5
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Mine started working only after MCU upgrade.
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      04-19-2021, 09:44 AM   #6
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Change Language in Android system settings to English USA
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