08-04-2017, 12:58 PM | #1 |
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Fautless new car collection
Daughter collected her 118d shadow edition Msport today and she's as smitten with Lancaster BMW Milton Keynes as she is with the car.
I went with her to collect and I have to say it couldn't of been more perfect. The car was inside in their collection room, covered up, they went through a great uncovering ceremony and the car was absolutely pristine (not always the case with a brand new car). I could go on but the short of it all is that what happened today in that 30 mins could really mean BMW have a customer for life. We're all quick enough to pull a dealer apart so I think it's only fair to say "Well done" PS I would load some pics but can't work out what they've done with Photobox!
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2015 F32 435d xDrive MSport, Stripes!! + some goodies
Last edited by ukblade; 08-04-2017 at 01:08 PM.. |
08-04-2017, 01:07 PM | #3 |
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2015 F32 435d xDrive MSport, Stripes!! + some goodies
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08-04-2017, 01:35 PM | #4 |
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Drives: 2014 335i Black F30 M Sport
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08-04-2017, 03:28 PM | #8 |
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Lovely motor and glad you and your daughter got great treatment. As has been said, it doesnt take a huge amount of effort from the dealer but makes the customer feel special and may well win back their custom.
Back in the mid 90's, I used to buy tax free Saabs when I was in Germany. Used to take the option of picking them up from the factory in Trollhatten. Similar experience to yours, ukblade . One time it was my ex wifes birthday on one of the pick-ups and the dealer had found out. When we arrived at the factory, she got treated like a VIP, car was wrapped like a big present and she got a bottle of plonk, some random Swedish gifts and a box of minging Swedish Elk testicles or some such. |
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08-04-2017, 04:05 PM | #9 |
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I think that shows as well the benefit of buying at a quieter time - bet if she collected on 4th Sept she wouldn't get the same service....
Ps looks lovely - nice to see a car in a colour... |
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08-04-2017, 07:28 PM | #10 |
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I haggle the dealers so hard they just want me to pick the car up and get the fuck out of there.
I have to say though, Lloyds Newcastle have thrown a bottle of cheap plonk and a small box of chocolates in the passenger footwells of the last two cars I have got from them. |
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08-05-2017, 01:34 AM | #11 |
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08-05-2017, 03:07 AM | #12 |
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If it were me and I Knew the customer well. I'd be so tempted to put a wrong colour/wrong spec car under there and for 5mins after the reveal pretend it's a genuine mess up
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08-05-2017, 03:25 AM | #13 |
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Lovely looking car and good to know about the service. I'm equidistant to both Lancaster MK and Specialist Cars Tring. The latter being a complete joke for both sales and service.
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08-05-2017, 06:06 AM | #14 |
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Well done that dealer. As others have said, it's not rocket science to get it right.
Really makes a difference though and can keep people loyal to the brand. It's a pity it's a rarity these days instead of the norm. Generally people never mention good service but often complain about poor service. Great customer service should be applauded. |
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08-05-2017, 02:03 PM | #15 |
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08-05-2017, 02:20 PM | #16 | |
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08-05-2017, 02:54 PM | #17 |
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Awesome. . Glad it went well and it looks lovely!
Usually ask for the car to be delivered in transport wraps to stop them mullering the paint before the detailer gets it |
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08-06-2017, 06:06 AM | #19 | |
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She was having this colour no matter what but I originally thought the Valencia Orange was a better colour and this was too dark. Now I've seen it in daylight it is an amazing colour and really does come alive when the sun is out. I'm glad I gave her a bit more for the deposit so she could get the Shadow edition as the new dials are great and although it's a basic ID6 it's still a nice step up.
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2015 F32 435d xDrive MSport, Stripes!! + some goodies
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08-06-2017, 01:09 PM | #20 |
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Loving the Valencia Orange, was the colour I would have liked if I had gone for another 1 series.
Incidentally did you get a choice of numberplates? I heard somewhere that the dealer gets some allocated to them and sometimes you are able to choose the reg from a few the dealer has? |
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08-06-2017, 03:15 PM | #21 | |
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08-06-2017, 04:50 PM | #22 |
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Yes I wondered if that maybe the case, a mate of mine has always tried to get the same 'random' last three letters on all his cars. Wasn't sure if dealers still offered the choice though
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