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      10-05-2020, 01:59 PM   #1
pdxdbo
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Buyer Beware: OEMConcept

A quick heads up for those considering business with OEMConcept aka Anthony Pitoscia

I recently received a set of 763 reps from OEMConcept and wanted to share my purchase experience which was less than ideal. To be clear, I received the wheels I ordered and they look great. However, they ended up costing me $100 more than I was quoted and the communications and evasion I encountered make it seem intentional.

I reached out in early August and was told the wheels were on back order and it would be a couple weeks before they came in. I asked for the cost to purchase and have them shipped to my zipcode and was quoted "I can get you the set of 19's for $829usd shipped!", a 20% portion of which I needed to pay upfront to secure my set.

A month later (about twice as long as I was initially told but not a deal breaker) I received an email from them that the wheels were in and would be shipped out soon and I was pretty excited for them to arrive.

My excitement was tempered quite a bit when the UPS guy showed up at my door and demanded $105.35 in fees to complete delivery of the wheels. I didn't understand why I would need to pay that, and the first delivery driver was clueless so I immediately reached out to OEMConcept but my email was ignored.

The next day UPS shows up again and this driver is able to articulate the situation, that the wheels are from Canada and customs fees are due. This was a complete surprise and I reached out to OEMConcept again and was again ignored. An interesting wrinkle here is that UPS only accepts 2 forms of payment to a driver: cashiers check and money order. Another day without a response from OEMConcept so I go get a cashier's check and take receipt of the wheels, this was on 9/23.

OEMConcept never bothered replying to my inquiries until yesterday, after I filed a Paypal dispute for the additional fees lacking any other option. Suddenly, Anthony has the time to reply and has a detailed explanation of the situation. Plenty of details that were omitted during the purchase process. Where was this explanation when I ordered the wheels or when I inquired why UPS was at my door asking for an extra hundred bucks?

Then he went on to state that he would tell this to Paypal who would rule in his favor because this is how it is and if I was smart I would drop my claim since it will be ruled against me, and that will count against me, and possibly place my Paypal account in jeopardy. I replied that I'll be pursuing the dispute with Paypal and that I would share with them his attempt to coerce me into dropping the dispute.

This whole thing could've been avoided with some forthrightness about how much the order would cost and better communications by OEMConcept.

In summation: the wheels are nice, the business is shady. If you purchase from them expect an extra +$100 in fees when the delivery person shows up at your door. Fees that they go to great lengths to avoid disclosing until after you complain to Paypal.
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      10-05-2020, 02:15 PM   #2
f30b58pwr
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Wheels might be good for now, but at the end for the day they are low quality reps made in China :/. They do look good!

I would definitely NOT dropped/close the PayPal case, pursue them and make them liable. These fees I believe can be paid upfront by the shipper (which they clearly didn't do). Secondly, they know VERY WELL customers have been getting charged these fees but yet purposely leave it out the quote so they can give you a "competitive price upfront" only to be slammed with these import fees upon delivery.

I am quite certain you will will the claim!
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      10-05-2020, 04:07 PM   #3
pdxdbo
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Quote:
Originally Posted by f30b58pwr View Post
Wheels might be good for now, but at the end for the day they are low quality reps made in China :/. They do look good!

I would definitely NOT dropped/close the PayPal case, pursue them and make them liable. These fees I believe can be paid upfront by the shipper (which they clearly didn't do). Secondly, they know VERY WELL customers have been getting charged these fees but yet purposely leave it out the quote so they can give you a "competitive price upfront" only to be slammed with these import fees upon delivery.

I am quite certain you will will the claim!
Yea, I knew what I was getting in terms of quality when buying reps I just wanted to be clear that my issue with them was not with the product I received.

I definitely will not be withdrawing my dispute, I'll see it through to resolution.
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      10-13-2020, 12:30 AM   #4
chowser51
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This started in ‘19? I needed one wheel and got hit for import tax. It was $60! When i bought four wheels in ‘18, no import tax.

Every thread on oemconcept after that asking about wheels i commented that people should factor in import tax since he’s in canada. But i think they’re no longer selling on here?

I ended up selling my oem reps and went smaller since my kid kept curbing wheels.
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      10-16-2020, 02:01 PM   #5
Bowenpuref3p
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Same thing happened to me but I never thought of opening a paypal dispute. Let us know how it goes with paypal.
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      10-28-2020, 06:57 PM   #6
pdxdbo
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For those following along at home: my Paypal claim was denied.

You essentially have two choices for a type of dispute: item different than expected or item not delivered. I went with the former and outlined that the shipper short paid the shipping when I clearly negotiated a shipped price. I was asked to provide proof which I did in the form of my PMs here and receipt for the amount paid to UPS. The claim denial said I didn't prove the item was different, not really addressing the crux of my claim. It's likely some of these evaluations are automated? I guess if you're looking for a way to get over on people via Paypal this is a loophole.
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      10-29-2020, 10:06 AM   #7
BMWILUVU
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If you order international, you need to be aware of the possibility of customs charges.
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      10-29-2020, 10:09 AM   #8
pdxdbo
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Quote:
Originally Posted by BMWILUVU View Post
If you order international, you need to be aware of the possibility of customs charges.
I was never made aware that I was ordering international. The seller intentionally concealed that fact.
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      10-29-2020, 08:42 PM   #9
chowser51
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Yeah, he doesn't tell you he's shipping from Canada. I found out the hard way when I needed one wheel. In most of his sales post, I usually commented that be prepared for import charges.
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      10-30-2020, 05:50 PM   #10
BMWILUVU
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Quote:
Originally Posted by pdxdbo View Post
I was never made aware that I was ordering international. The seller intentionally concealed that fact.
Not cool. Sorry you learned about customs charges the hard way.
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      11-10-2020, 03:27 PM   #11
exE36M3
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Yeah, it's just bad salesmanship overall...

Plus customs can *sometimes* be nothing and other times, the full whack.
It's oddly not consistent.
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