[WOPALX]

A couple of weeks ago I heard an awful bang while reversing out of a driveway, got out of the car to see what I might have hit and could not see anything.

On driving the car each time I went over a bump the rear drivers side suspension would go "clunk".

Put the car onto a hoist later that morning and found the rear spring had snapped.

As I'd bought the kit from an online retailer in the US in 2007 I figured I'd be hosed as far as warranty was concerned but contacted them anyway. They gave me the details for Bilstein in the US and I sent them an email explaining the situation.

First thought was to get technical details on the springs so I could buy something locally, given I'm in Australia and the car is my daily driver.

Anyway after a couple of emails and some photo's the team at Bilstein agreed to send me a pair of replacement rear springs under warranty.

Whole process only took a week or so and I was mightily impressed with their customer service & the fact they replaced the defective part without any issues.

So well done to Bilstein, they will certainly have my business again in the future!!