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      03-05-2014, 12:42 AM   #1
djw007
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DINAN Customer service

I've tried to contact DINAN via their website with some question re their F30 springs.
I've now sent four emails in four weeks spaced a week apart each time. I think i'm being pretty patient waiting a week for a response before resending...however not a single response or acknowledgement.
Do they usually ignore email?
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      03-05-2014, 12:48 AM   #2
FotiosF80M3
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Not sure about the email addy your sending them too but what kind if questions do you have? I can try and forward them to my rep.
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      03-05-2014, 12:56 AM   #3
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I agree, they can be hard to reach. I leave voicemails and that seems work. Just have to be persistent..
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      03-05-2014, 06:49 AM   #4
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Email is done. Too damn many every day. If you really want an answer pick up the phone.
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      03-05-2014, 09:07 AM   #5
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yea ive called them plenty of times never had any issues getting someone on the phone
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      03-05-2014, 09:26 AM   #6
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They're pretty busy building racing engines for the 2014 season, most likely, as that's their main source of income. I don't always have immediate access to email, but I tell people if they need to get in touch to call. I realize actually having a voice conversation these days is a rare thing for the general population, but it's still the most effective way of communicating with someone. Emails or text messages on the other hand can be interpreted in multiple ways, and not always correctly.
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      03-05-2014, 07:22 PM   #7
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Quote:
Originally Posted by djw007 View Post
I've tried to contact DINAN via their website with some question re their F30 springs.
I've now sent four emails in four weeks spaced a week apart each time. I think i'm being pretty patient waiting a week for a response before resending...however not a single response or acknowledgement.
Do they usually ignore email?
Hey so, one of the Dinan salespersons, Jeff, is a friend of mine locally at their HQ. I brought this to his attention, and they aren't active on this forum, but he asked if I could post this on his behalf

“Hello, this is Jeff Rosen with Dinan. Thanks for the honest feedback about us not getting back to your request for more information, as submitted on our website. We did just switch to a new web vendor about a month ago, and upon reviewing your comment, we realized that most if not all of the online submissions were not making it to us here at Dinan. We are right now in communication with the web vendor to understand why this is happening. In the mean time, please don’t hesitate to reach out to me directly, as I’m happy to help however I can.

I can be reached at jeff.rosen@dinancars.com or directly at (408) 659-8141.

Again, thanks very much for your patience and understanding.”
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      03-10-2014, 08:29 AM   #8
djw007
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Quote:
Originally Posted by momo3605 View Post
Hey so, one of the Dinan salespersons, Jeff, is a friend of mine locally at their HQ. I brought this to his attention, and they aren't active on this forum, but he asked if I could post this on his behalf

“Hello, this is Jeff Rosen with Dinan. Thanks for the honest feedback about us not getting back to your request for more information, as submitted on our website. We did just switch to a new web vendor about a month ago, and upon reviewing your comment, we realized that most if not all of the online submissions were not making it to us here at Dinan. We are right now in communication with the web vendor to understand why this is happening. In the mean time, please don’t hesitate to reach out to me directly, as I’m happy to help however I can.

I can be reached at jeff.rosen@dinancars.com or directly at (408) 659-8141.

Again, thanks very much for your patience and understanding.”
Well that explains it then.. thanks for that i will email jeff direct.
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      04-01-2014, 03:31 PM   #9
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I am a dinan specialist at my bmw dealership on cape cod, MA. I have access to all product detail and can help answer any questions you might have. You can either PM me or send me an email at fkalkanis@drivepremier.com
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      04-04-2014, 03:00 PM   #10
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I always got a reply same or next day when I emailed. Fotios should be able to answer any questions.
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